KAY Jewelers

Top notch customer service! They went above and beyond to help my fiancé find the perfect engagement ring. Not to mention searching the entire universe to find the matching band that was out of stock. You guys ROCK!!!

I love this store! They have a great selection of beautiful jewelry. The people that work here are absolutely amazing. Will always shop here.

Melissa was such a blessing to work with and guided the whole process to the perfect ring! Thank you for excellent customer service and ensuring personalized care and time!!

Melissa is amazing! Always has a smile on her face and ready to help you in any way. Her knowledge of jewelry blows my mind. I will always ask for her and her advice on any diamond I’m about purchase.

Jim was great on correcting the issue with my online purchase of a preowned piece ❤

My fiancé and I visited Kay in Gastonia to look at wedding bands for our upcoming wedding. We had such a fantastic experience! We worked with Jim, who was so helpful and friendly. There was a great selection of various rings to choose from. We ended up finding the perfect rings in our budget. I highly recommend visiting Kay Jewelers for all your wedding needs!

Jeremiah was great! Jim was amazing! Melissa so helpful! Lucia was awesome too everyone was so helpful and great thanks KAY team !

We had such an amazing experience today at Kay’s in Gastonia. My fiancé and I were looking for our wedding bands and Melissa was such a huge help! We both were so happy with our choice and cannot wait for our rings to come in!

Mel was such a friendly and professional salesperson… she made my purchase fun and gave me great advice as well. She took all my worries away with her knowledge and expertise in jewelry … I recommend that you ask for Mel when making a purchase … You will not be disappointed or misled

We have shopped with Kay Jewelers in Gastonia for a long time. Anytime we walk in the door we are greeted with a smile. Recently I needed repairs done to my engagement ring. Jim, Amanda, & Melissa have went above and beyond to make sure I am satisfied and to feel confident things will be correct! We will continue to shop here for years to come!

The employee helping us was very patient with my elderly dad and went out of his way to help us!

Before I decided to look for a ring to propose to my girlfriend, I told myself that I would look at three places, and Kay jewelers was my second stop and that is where I found
THE ONE! You know when you say, “I do not know what I’m looking for, but when I see it I’ll know?” I’ll be forever grateful to Jeremiah and Kay jewelers, because when I seen the ring, I knew, that was the one. I didn’t need to look anywhere else, because I knew that was it! Jeremiah was kind, patient and just awesome!!! He didn’t sale me a ring, he helped guide me to the next step in my life. So to Kay Jewelers and to Jeremiah, thank you for making this a transition, not a transaction!!!

After all the shootings happening in Northlake mall , I decided to look for another location and this one is perfect!! The environment is much more welcoming and Lucia is the sweetest and most attentive sales person I have encountered. I will definitely be coming back.

The manager at this location exceeds customer service expectations. He is welcoming and his friendly personality makes you’re shopping experience that much better. My wife and I had an issue when sending her ring off and he went above and beyond to take care of us and make things right. We will definitely continue to purchase from this store!

Melissa Haynes at the Gastonia, NC store was wonderful to work with. So knowledgeable & helpful. Will definitely ask for her in the future.

I have shopped with Kay's jewelers over 30 years. The best tip I can ever give anyone when purchasing any piece of jewelry they offer a lifetime warranty on, get it. Now you can enjoy the benefits If anything happens and it will, you are protected and that's handed down from family member to family member if you so choose. Just keep the paperwork from the original purchase.

I have purchased over 15 grand of jewelry from here and never had a single issue. I love this Kay Jewelers location and I will continue to purchase my jewelry from them. I usually say the people who have trouble at stores tend to be the people looking for trouble! I have gotten Mother's Day, Birthday, Engagement Rings, Wedding Bands gifts from here and they have all been beautiful and their insurance for your jewelry is wonderful. The general manager there is awesome and his staff are equally so!

I went in 30 mins before close and they were amazing Jim and Melissa had personality and pizazz I loved my experience here give them a raise!!!

Had a great experience at Kay! The staff were lovely to work with and made the process really easy!!

Jim and everyone else there are a pleasure to work with! I've done business with them on multiple occasions and every time they were very sweet and patient. They go over all the options for warranty which is nice. When I did take my ring in for resize and a cleaning I received it back quicker than expected and it was beautiful! Thanks y'all!!