James Island Public Service District

Called in with some questions and concerns over a recent bill. This review is primarily for the customer service. Called and got someone on the phone within 1 minute. Shout out to David for taking the time to explain my bill and discuss different options.

Outstanding customer service! Set up a new account with Sandra & got help from Mindy when paying a few weeks later! Always friendly and they go above & beyond. Love being in this district.

Sandra and David are great and made the whole process so easy! Love JIPSD!

This group of outstanding professionals is amazing. They work tirelessly to make our island clean and beautiful. Mr. Philip Johnson and his crew are exceptional. They go beyond their jobs . . . I cannot thank them enough for going out of their way to pick up my yard debris. I am so proud to be a James Islander and have the services of James Island in my back yard. Thumbs up Mr. Johnson. You guys are the best!!!!

I come from up north where the only thing the city would pick up is the trash cans. The bulk pickup service offered by JIPSD is nothing short of amazing. These guys pickup nearly everything and do it every time. Very friendly and courteous, all you have to do is follow the directions the put out and no problems! Keep up the good work!

Have had a positive experience with service from this office. Was able to get an issue resolved quickly after speaking with one of the employees.

This place is directly next door to our K9 training and rehab facility. This morning we found out that they are taking down the fence we share and replacing it with a new identical green one. We have 16 dogs in house and rely on the use of our side yard for training and bathroom breaks. It would have been good information to convey to us about the fence coming down sooner than literally minutes before it happened. It appears that tax money is being spent on replacing a good fence with an identical green fence, with little attention paid to the impact this may have on anybody else. The oxymoronically self-interested "public works" spending tax dollars while throwing courtesy and safety to the wind.

Pretty inconsistent with recycling service. Will bill once and immediately begins collector calls and adding fees. Does not give sufficient notice of when the first bill will come, or allow an online account setup before sending the first bill several months after service begins.

Overly complicated/archaic system to set up sewage and transfer accounts. Why not just have the sewage combined with water bill like they do in other cities?

They need to do better they don’t send out bills when your bill is due but they send delinquent notifications wanting you to pay it off in two days

Sad trash service.

Update 4 years later: JIPSD still not getting it done correctly.

Our streets trash has been out on the street for 3 days now...not sure why it hasn't been picked up because it's not a holiday and I'm paying my bills...

This agency does not help their customers and they are very rude old ladies that work in the office. So much change needs to be done in this office. They are sooo rude.. Hate dealing with them

Can’t get them to help me transfer service and it’s very frustrating !!!!!