Verizon

Sam the specialist very very helpful informative patient and courteous. Completely set up my moms new device after he activated it. Great service!

I was in desperate need of a new phone. But not being tech savvy at all, I worried about what that would entail. I needn't have worried, thanks to the associate who helped us-Jacob. He was friendly, polite, and very knowledgeable. He helped pick out the best phone for me and also gathered all the hardware I would need to go with it. He made what I expected to be a nightmare into a most pleasant experience. If you need help at Verizon, ask for Jacob. You will be glad you did.

The manager that helped us was very professional and went out of her way to make sure we were satisfied. She was also very quick to take action on the rude treatment we received at the Webster city store

The staff here is top notch. They are very knowledgeable and take interest in what is important to their clients. They listen to concerns and take time (even on their day off) to make sure your needs are met. I had a question with a Bill and Will took it on personally and kept in contact with me on his days off to make sure things were progressing and that my questions were answered fully and satisfactorily. Great Personal Service.

They were so very friendly but I love going in to Brandon all the time he always helps us with all of our questions and is so helpful on things I don't understand. He helped get us great deals and better phones to. We will continue our business with Verizon as long as we always deal with Brandon.

Abby helped us and was AMAZING! She explained everything in detail and was very helpful. I'm going from Android to an iPhone and an Apple watch so I had plenty of questions. Abby was fantastic!!

New customer to Verizon had to go pay our first bill and had problems with one of the lines and Jordan the general manager was amazing. He was helping another customer but still managed to help us too. Jordan is the best.

I am impressed with how quickly you are addressed when walking in the door. If they are busy they take your name and keep you posted on how long it may be. I preordered my item online and walked out with another item I wasn’t planning on getting. Lol, great staff. And super helpful!

I had an appointment, so is a great way to have plenty of time with a rep to help with my needs. He was kind and answered all of my questions!

This store has helped me many times. Always someone ready to listen, talk & solve your problem or question. They speak to you the minute you walk in the door. Very attentive & helpful. Great staff. 😊

I want to thank Keaton McNealey for the excellent assistance he provided me in moving over to my new Iphone 13 phone. I struggled for three weeks with Verizon employees by phone working from other countries, unsuccessfully. What a disaster!!! We had to drive 45 minutes to reach Fort Dodge store, but it was worth it!!! If you can't get help by phone, drive to Fort Dodge store and ask for Keaton McNealey - he is absolutely excellent at his job!!!

The long haired guy jacob was extremely helpful and gave great insight on what the best decision would be for getting my little brother a phone

Went to your Fort Dodge store, and Luke was so friendly, helpful and knowledgeable. Helped me with my elderly mother's phone problem! Such a nice guy!

Had an issue accessing the My Verizon app for a few months. I was always able to pay the bill but never able to log on the app. With that being said, I called Verizon customer service over the phone and was given the run around. With my frustrations building I decided to head to the store for a solution. Within, a minute of telling Kaley my problem she was able to come up with a solution and assisted with getting me access into the My Verizon app.

Abby helped me get the phone I wanted and with no complications; was very thorough in explaining the offers and charges involved.

Worked with Drew. He was awesome, helped me alot answered all questions. I will recommend my friends to him. He was the only one that was friendly and smiled. Thanks Drew.

Stopped in to have them put on a new screen protector for my smartphone. They were very cordial and accomplish that task with ease.

Adam was great to work with! So helpful and got done what talking with a business account specialist for over an hour couldn't!

Very neat and tidy well organized and customer service was great and the guy that helped me was very knowledgeable and helped me find the best deal!!!!

Good Customer Service helped me with a difficult Custom APN problem I created myself. They did not fix it as they cannot flash ROMs for liability reasons, I had to reflash my custom ROM modem but they helped me figure out what was wrong by showing how my phone appeared in their system as a non VZW device. (It is and was happily fixed while they waited). I have a pen drive with multiple ROMs and modems so I had the ability to fix it on the spot with a flash wipe reset rather than a long time messing with APN settings. It is a special dual sim phone that works on any global network so it's a bit messy switching on custom ROMs.