Fifth Third Bank & ATM

This is the best bank I have ever opened a account with. They have an amazing staff, especially Josh. He helped out with a situation with my apartment complex. He called them and fix the issue. I couldn't have been more thankful and happy that I choose to bank here. Honestly they know me by name and help me with whatever I need. I can't express how much he helped me from paying more money to my apartments. He figured out the best way about going about the problem. I know my last bank would of said its my problem and they can't do anything about it. But JOSH went above and beyond what I expected. He looked up and read to make sure he knew what we can and cant do. Told me my options and what he thinks I should do. He explained and answered my questions and never judged me about asking them. He explained to me what I should say and that if they had any questions to call him. I went back later that day when the problem with my apartment wasn't being resolved. He asked me what their number was and called them and talked to them and figured it out for me. I walked out of there so relieved and so happy that I opened up a bank account with them. This is the best bank I have ever been to.

I applied for PPP thru Chase, and several other places, but none would approve it due to the fact I 1099 myself. Josh was able to get me approved quick and easy for both rounds. Thanks so much!!

This branch in St Joseph does a great job. Never a wait!

I opened an account with them while they had one of their bonus offers. Set up direct deposit, easy enough. Except I never got the bonus. Chatted with them through the app, but they told me to contact the branch. Called the branch and they said they would look into it and call me back. Never got called back.
Two stars because the app is pretty good and a basic bank account is free.