Sterling Car Care - New Baltimore

My Jeep started making grinding noises while driving/braking. My go-to mechanic retired, so I've been trying to find a great place to go. I decided to try these guys out. I'm glad I did, because I think I found my new place! They did an inspection of the Jeep (provided a report with pictures even), they did the brakes and rotors, added new brake-fluid, and replaced the wheel bearings. They respected my decisions, and didn't continue to sell me when I declined other service jobs (like oil change and air filter replacements). I dropped the Jeep late Wednesday morning. I picked it up Thursday afternoon. TJ was in high communication with me on progress and findings the team uncovered. They've earned my trust. Will be back for future vehicle services.

Yes. Perfect. 100% A+ in all areas. Love the drop off option, and especially appreciated the quick, quality service. The Envoy is now running smoothly since you installed four new tires. 👍🏻

Also, thank you , Joe, for the wonderful job you did on our Jeep Cherokee last week. I would highly recommend Sterling Car Care in New Baltimore.

The service wad performed professionally.
I came to Sterling Auto Care after being told by my car dealership service dept declared i needed an expensive car repair that was not needed!!
WOW, freedom of Speech, people aren't honest. Where is the accountability.
Just saying, im glad to have chosen to bring My vehicle Here.

Good company- my go to automotive maintenance and repair company. Honest and stand behind their work.

Sterling Car Care was the best! Service was fast and accurate in explaining troubles to me. I wouldn't have anyone other than TJ and staff there to take care of my car ! Nancie 👍💯

Joe was great he explained all of the repairs needed and had them completed the same day. Also recommended future maintenance that will be needed

THANK YOU STERLING CAR CARE TEAM! U Guys Are A GREAT , CARING, HONEST, EFFICIENT, TEAM ! U GUYS NEVER LET ME DOWN!!! Your Team has always gotten me in, always gone over my car with a fine tooth comb and let me know the REAL and what needs to be done and what can wait. I appreciate that OVER THE YEARS AS A WOMAN! I have been going to u guys for over 15 years.... I will ALWAYS take my car here to get fixed ! WILL ALWAYS SPREAD THE WORD that THIS IS Where TO TAKE YOUR CAR FOR ANY TROUBLES! !! ! ! ! ! ! ! ! ! ! THEY WILL NEVER LET U DOWN! !

I've been using Sterling Car Care for over 20 years. I have been completely satisfied with all the services, including the this week, performed on all my vehicles. They are my go to garage for all my automotive needs. Great and helpful crew of employees.

Our go to repair shop. Very honest and up front. Not pushy and they make great recommendations. They offer picture verification of your issues. Stand behind their service and warranty.

I had to reschedule my oil change twice and the staff was very understanding. They were all very knowledgeable and kind during my service as well.

The entire team at Sterling was prompt, diligent, and extremely accommodating. Highly recommend and trust their performance.

The service was great. They were honest and finished the job when they said they would. Also the after hours drop off and pick up made it easier on me. I will definitely be back!

We had all brakes all the way around about 2 months ago. Last Friday I. Priced a scraping, squeezing, and grinding type of noise coming from the passenger side. I stopped at Sterling Car care around 3:40 (they close at 4:00) and they offered to put it up on the lift since they heard the sound as well but I had to decline since I had to get my daughter off the bus at 4:00 so we scheduled for first thing Monday morning. Dropped it off and they could not duplicate the noise but did take off all 4 tires and inspect the brakes and surrounding areas to make sure everything was ok. They didn’t charge me anything to do this! When I got home I found a ground flat on one side rock in the driveway where the car was parked for the weekend. Since all of this, no more noise so I assume it was the rock stuck on the brake pad scraping the rotor somehow. They were very accommodating and willing to stay later on Friday and helped out on did everything quickly on Monday. We have been using. Sterling Car Care for awhile and will continue to do so, we have had nothing but great and timely service there!

Sterling Car Care took great care of my car! They got me in quickly and kept me updated at every step of the way. Their prices were reasonable and my car was fixed right the first time.

Very honest and the service is awesome. Definitely worth keeping them in mind. Thanks so much!!!

We have used Sterling Car Care on all of our vehicles. Fantastic customer service and they stand by their commitment to get it done right! This will be my forever Car Care place. Shout out to TJ for excellent communication!

I needed valve caps for two of my tires. I walked in this shop to be greeted by three smiling faces and a friendly greeting. After I said that I needed caps he handed them to me at no cost. I appreciate that type of service.

Sterling car care in New Baltimore. I will go back to Sterling car care. They get the job done right 👍👍👍👍👍👍👍👍👍👍👍 oh yeah I forgot it only took two garages to figure out what's wrong my vehicle talking to you guys you guys figure it out right away thank you

Very professional and timely. Everywhere I called with my AC/heat issue said it would be way over the price I paid at Sterling. They kept me up to date on the process and payment and had the work done properly wayyyyy sooner than I thought. Anything I need done in the future will be done here.

Quick and easy very pleasant atmosphere. Clean and very close to home. Will recommend everyone to go there