Hilton Garden Inn Omaha West

While on a motorcycle trip, a storm front forced us into an unexpected overnight stop in Omaha. Upon arrival at this hotel, we were pleasantly surprised at the great value it offered. The room was clean and well appointed, with comfortable beds and a good shower. Although the location is a bit detached from amenities, the hotel boasts a free shuttle to wherever guests may need to go. Dave, the lounge bar tender/shuttle driver, was happy to recommend to us an excellent local Itailan restaurant, and gave us a ride both there and back, as well as stopping at a walgreens so we could resupply some essential items. We couldn't have been 'stuck' at a better place! Great experience overall.

Room was perfect, fridge, microwave, coffee pot, large bathrooom, nice queen beds. Has an inside pool; outside firepit and two sitting areas. Felt safe the entire time we were there, excellent staff!!

great staff. started off a little bit different, but in the end, i give them a good review. clean rooms. easy access. shuttle service was convenient

The hotel is in a great location and was very clean and comfy. Especially want to give a shout out to Carissa (spelling?). Had an early flight and didn’t realize I lost my Diamond pendant necklace until I reached the airport. Carissa was able to find it on the lobby floor and had it shipped to my home. It was an expensive necklace and anyone could have picked it up and easily kept it. I am so appreciative of her honesty in making sure I got my necklace back.

We had a stay cation here for our sons 9th birthday, he wanted to swim with his friends in the winter. Hotel is really nice and the staff was very accommodating and friendly and made sure we had everything we needed. Very clean and beautiful hotel, we will stay here again. 👍

Awesome service 👍👏👏 House keeping is top notch!!!A+ and Front Desk attendants are amazing, highly recommend the stay!!

Love the charm of this hotel. Does not give you the routine chain hotel vibe at all. The staff especially Kelly(early morning), was fantastic and showed the perfect example of hospitality. If we ever make a trip back to Nebraska, we will surely stay here!

I have never experienced so kind, helpful, gracious, and hospital staff at a moderately priced hotel. Every request was answered promptly and with a smile. We also had a couple basketball teams there, which tend to get rowdy, but their staff tolerated it while preserving the other guests experience. Breakfast service was awesome but the quality and selection were pretty bland. And you have to pay for it ... kiddos had pancakes, they shaped them into Mickey which is always a treat.

The hotel recently underwent a remodel and it’s gorgeous! My favorite part of my stay was definitely seeing Kelly’s smiling face to greet me for early morning breakfast. She’s a sweet Angel <3

I highly recommend this hotel. The staff was super friendly and our room was perfect.

The service was great and the room was very clean and nice.

Overall pleased with our stay. Good value, even with breakfast not included (which was decently priced and tasted good). Property was clean, in a good area, and easy to get to. Far enough off the highway where you don't hear traffic. Shower pressure was not good, but may have just been our particular room. Several places to eat within walking distance.

I may have only stayed for less than 12 hours after rolling in at 2AM, but the price was well worth it. Overnight front desk staff very nice, breakfast options plentiful, beautiful bathroom, clean beds, clean floor, everything. Well-lit parking lot, close to a lot of shopping and restaurants. I didn't take advantage of the dinner/bar amenity, but the place is just great.

And the breakfast attendant Kelly is a wonderfully sweet person! ❤

I was a vendor for an Anniversary Party. So didn’t stay in a room. The hotel smelled so clean and is very modern. Staff was exceptionally friendly and helpful to me getting my harp in and set up for the occasion. 🎶

I checked in late after a long day of flights and travel, and the guest attendant was chipper with my physical keys all ready for me. She had waters for me too. I requested a first floor room, which I received.
The room was comfortable and clean - I got a great night’s sleep. The bed is quite nice. I asked, and the desk attendant said the whole hotel has relatively new firm mattresses. Also, all the bedding is feather-free, another nice perk for the traveler with allergies.
I stayed on Sunday night, so I was checking out on Monday which is the cook’s day off- fine by me, the little grab and go situation was just what I needed to start me on to my next adventure!

We picked this hotel specifically because we wanted a hot tub. We arrived to find out the hot tub was out of order. I asked an employee - Todd! - if anything could be done to fix it. He reset the controls and checked back several times to see if it was working - It was a little warmer but still not hot. AND THEN Todd came back and said their sister hotel across the street had a working hot tub at 107 degrees and we could go there! He went above and beyond - I was super impressed with his service! Not to mention my kids spilled a huge Gatorade in the hallway and Todd cleaned it all up while COMPLIMENTING how polite the kids were!!! Todd is awesome. The rest of the hotel was fine.

Our stay at Hilton Garden Inn was good. However, what made our stay exceptional was the Lady Running the continental breakfast! Kelly was the sweetest she let us know we were the first guest to arrive for breakfast. She asked if we would like some potatoes because she usually waited for the first guest before she made them so they would be nice and crispy. The breakfast was delicious and the potatoes were the star of breakfast. Kelly was supper attentive and made sure the food was to our liking and this was a great way to end our stay there.

This is the third time staying here, the renovations are looking great and the front desk is always super nice. Veronica was so helpful each time I came to the front desk

This is a fantastic hotel. I love my Hilton properties, but it has been hit and miss since the Scamdemic. This place is spot on. I will be back if ever in Omaha again.

The front desk staff was incredible. They were accommodating as much as they could be after the off shore reservation company completely botched our hotel reservation. After being told we would have two doubles and a roll away to accommodate our family of 5, we arrived to a hotel with only king beds available. Although we had to split into multiple rooms and incur additional expenses, the front desk gentleman did everything possible to make sure we were comfortable.