CycleFast USA

Excellent customer service! They helped me pick out a new road bike for and took the time to go over the bike with me and made sure they knew what I needed and had it assembled in a day. I mentioned I was going away for the weekend and they called me the next day to let me know my bike was ready in case I wanted to take it with me for the weekend! They also helped me pick out a great bike for my son. I went to a bunch of places that had zero inventory and these guys were accommodating and quick! Highly recommend!!!

I was originally skeptical after reading some of the negative reviews. However, during these times, my wife and I were desperate to buy bikes and get out of the house. I ended up ordering two bikes online for pick-up. I researched both bikes through many different retailers and found the prices to be comparable to most. The staff was friendly, knowledgeable and patient while I asked a million questions before and after purchase. Once purchased, the bikes were ready for pick-up prior to the promised time, under 3 hours! (faster then most major companies). They were brought out quickly and directly to me upon arrival and both so far have been a pleasure to ride. Many of the 1 star comments I read were related to poor customer service and I can absolutely say that my experience did not involve any of this. I am looking for a new bike for my son and will absolutely be ordering from Cycle Fast USA again.

Fantastic experience!! Kevin greeted me at the door with a big smile and walked me through many wonderful options for my daughter's new bike. She is tall for her age so Kevin found me the perfect bike to suit her size and she LOVES it. I felt the price was extremely fair also. I couldn't have been happier with my experience with Kevin at CycleFast and I will be returning in a few weeks to purchase a bike for my son.

These guys are great!!! I have purchased two bicycles at Cycle Fast, one for each of my sons. They stand by their products, make great recommendations and take their time educating my boys on safety and how to care for their bikes. My one son needed a repair, a costly one. He only had his bike back for three days and after a friend borrowed the bike for “a minute”, the bike was damaged and unusable. Austin took the bike right in and fixed the gears, AT NO COST! What a nice guy! Not only did he fix the bike he SPOKE TO MY SON. He spoke to him about things that he can control and letting a friend use his bike is within his control. WHAT A WONDERFUL EXPERIENCE!

These guys are great!! Was recommended by a friend of mine when my bike was in desperate need of a tune up, we both take our bikes here once a year now for a tune up! Their prices are very reasonable and they are extremely helpful with any questions I’ve ever had! Austin has always been more than accommodating!

Very friendly repair guy. Knowledgeable. First time I came, he repaired flat tire in 5 minutes. Second time, there was a wait of 2 days to have a brake repaired. All depends on how busy. If it's bike season. But a, great shop. Reasonable prices.

Great experience buying my first road bike here. Austin took great care in listening to what I was looking for in a new bike, what kind of riding I would be doing etc. Ultimately, he suggested a drop handle bar hybrid bike and I haven't been able to get off of it since I picked it up. Definitely steered me in the right direction. In the midst of COVID-19 and short supply, the bike was assembled and ready for pickup within 36 hours.

Best customer service! Bicycle shortage for them, no problem! They have many in stock and they listen to you and know which bike is the right one for you. I almost didn't choose CycleFast because of so many bad reviews, but I was disparate because no other place had what I needed. I am so thankful I didn't listen to the bad reviews. Happiest customer ever!

I recently had a bike/car crash on my bike. I broke my collar bone and damaged my Basso road bike that I like a lot. I brought the bike to cyclefast USA and they replaced wheels, pedals, and made repairs and adjustments that got the bike back to good as new. They happily accepted the price the insurance adjuster was willing to pay. I gave them time, because I needed to heal and they had a lot of work going on. They appreciated that. I’m now healed and am back in the saddle of my bicycle. THANKS NEIL!

I made a purchase of an item for my community (a Bike Rack) two years ago. The staff were very knowledgeable and helped make recommendations for my neighbors who also wanted to purchase bicycles and accessories.
Recently a neighbor took the rack, claiming it was theirs.
I was able to go to CycleFast and, despite being busy during this holiday season, Austin and Kevin took the time to listen and help. They were able to reprint the receipt from their records! A sad situation for me to be in but Austin and Kevin were understanding and professional.
I highly recommend CycleFast both for their wide variety of products and their knowledgeable and courteous staff.

I have to say first that I am not a biker and have had 0 experience with bike shops. These guys treated me with respect after I wrote a bad review because of my own misinformation, Austin went above and beyond to accommodate my problem. I take back my previous review and I also gotta commend everyone in the shop for being cool when I had a completely different problem than I explained. Not only was I taught something about some bike compressions, I learned some new things about my freestyle scooter because of the patience that these guys have. Good experience overall I’d say and I only looked at everything but the selection of bikes they have is amazing. Do yourself a favor and check it out in there, it really is a great place from the coolest bikes I’ve seen to the friendly guy I went to high school with. I plan on coming back for the awesome selection of all the different things I could need.

Enjoying the ride on my new bike from Cyclefast today. Austin spend the time to help explain the various bike sizes and help me identify a grave mistake I made ordering a medium Bike online. He was kind enough to swap for an xLarge bike which was the correct size. Luckily, the issue was identified within 15 minute of picking up the bike. I returned the bike and he kindly exchanged.

If you ever bought a bike or electronics, exchange is not an option. Because I never rode the bike and found the issue within minutes he accommodated. If I rode the bike for a few days or made any small scratch, I would not demand or expect the business to be liable for my mistake. I wasn’t yelling at him or demanding as a consumer. Austin actually offered understanding my situation whichI really appreciated it. The bicycle business is certainly not easy and I appreciate his accommodation. Good luck and thanks for all that you an your team is doing in this pandemic.

With the Covid 19 pandemic, finding a bike that was right for me and in stock was near impossible, but Austin at Cycle Fast helped me do just that. With the virus, they were very backed up on assemling bikes, and he explained to me that it would take 3 to 4 days to assemble my bike once I purchase it. I told them that I understood but was leaving for vacation in 4 days and would really appreciate if they could get it done before then, and they came through a day earlier than needed and even mounted some accessories for me as well! My Marin Gestalt is awesome and I am loving it! We will be back to get my wife a bike as well later this summer.

Shout out to one of the employees-

At about 7pm we went to Cycle Fast for a replacement bottom bracket, and successfully returned the wrong one we mistakenly bought for the new one we exchanged it for ( great customer service btw) We then went with our bikes to the local 7/11 on the Jericho Turnpike and locked our bikes on a metal bike rack in front of the 7/11, not knowing it would jam before we tried taking it off and heading on our ways. When we came back, the lock was jammed and would not come off with the key we had. We were trying to get it off for a while and nothing would work. Then we saw one of Cycle Fast’s employees named Michael (or at least that’s what we think he said his name was) - sitting outside of the 7/11 and we recognized him from his shirt. We went to him and asked him for help because we could not get the lock off the bike. He came over to us and he was trying very hard to get the lock off. When he eventually got the lock off with his razor blade we were finally able to ride our bikes back. Michael helped us for over 20 minutes and would not give up, he was our savior tonight! Cycle fast has amazing employees that will do anything to help you, even if you are not at the store. Thank you. And once again shout out to the Michael employee dude with the long hair.

Absolutely floored by the incredible customer service from Kevin. Came in for a helmet and air pump and he helped me every step of the way. Even came outside and helped me take my bike out without me even asking. Was a total gentleman & was incredibly friendly! I usually buy everything on amazon, but after this experience, I will only be returning to this store. Thank you!!

I had a minor problem with the brakes on my son's bicycle. I went to Cycle Fast USA to have them fix it. I had expected to pay for a full repair job, but it turned out to be a minor issue that they fixed at no charge! I would recommend Cycle Fast USA for anyone that wants personalized service in a reasonable fashion. I would definitely use Cycle Fast USA again in the future!

The gentlemen that work here all really know their stuff . True experts and very awesome , kind , and helpful guys working here . They have decades of experience and we're able to answer all my questions . Unfortunately, their repair section was closed, but the man Austin was able to instruct me on how to fix my bike all over the phone ,and got me all the essential tools I would need to fix the bike myself . This bike shop is the best around . Hands down . Great guys , and service .

I was in the market of a new mountain bike as a novice rider. I researched online and saw a good inventory selection here. I placed the order, called and confirmed and the bike was ready for pickup shortly afterwards. The process from the online purchase to the safe pickup were seamless. I will order again from CycleFast again.

I recently purchased a new carbon frame Cannondale from the folks at Cycles Fast after having gotten the bad news that my Bianchi (13 years old) had expired (broken frame). I am extremely pleased with my purchase and look forward to many enjoyable rides on my Cannondale. Above all, I was very well advised and assisted by Bill who took the time to show me my options. Once I had made my decision, he also took the time to make sure my new bike was properly fitted to my needs and made sure that I was comfortable. It's nice to know the shop is in my neighborhood. Keep up the good customer service!

I purposely avoid bike shops on LI because every one I have gone to is a nightmare or a pain to deal with. I just needed some simple work done to my bmx bike that required 15 mins. I spoke to a knowledgeable bike tech and we reviewed options to move forward with a repair. He worked with me and after discovering it wasnt that serious he proceeded to get the bike on the lift and work on it ASAP. He gave me a few other suggestions as well that could be taken care of while the bike was in the shop and i agreed. The price i paid for the service was more than fair. I have finally found a great bike shop on LI !!! You are in good hands here.