Rose Hill Burial Park

Straight forward business transaction. I owned the burial plot. I wanted to prepay the inurnment costs and select a headstone. This was accomplished in an acceptable amount of time.

My family and I were very pleased with the kindness and compassion from the staff at Rosehill. We worked directly with Lamonte to plan my grandmothers burial, and he made sure to communicate everything clearly, and help in any way. He went above and beyond to ensure any barriers we encountered were taken care of. We were very thankful to have the staff at Rosehill guiding us through such a difficult time.

Very helpful , not a worry when we needed them most. Everything was handled very professionally.

We have a lot of our family here. Well maintained and very good with arrangements.

The staff is very accommodating, friendly and helpful with your planning needs!

Peaceful and well run facility.

A very nice clean cemetery.

Its terrible you dont have a name map on your website! Especially when trying to find a old friend you just want to pay respects too! Hope you fix this asap!!!

Everything went well up to fixing and resetting the stone and placard. We were quoted the day before the burial, that we could get the cracked granite stone replaced free of charge, and it would be $625 dollars to resurface the plaque, it would take about 12 weeks. We tried to call several time to get ahold of Rosehill, Teresa to pay to get it done. We finally got ahold of her about a week after, and her telling us it would be almost $1800 dollars instead of the $625.00
I can’t believe a company would be off that far in price or not have updates sent to them.
Everything was prepaid for my mother’s funeral. And opening and closing was taken care of also.
We were fine with the $625.00 price, but 3 times the quote,
That is just taking advantage of someone in a very hard time.
Tim Cattell

My Mother's funeral was in early April. At first we were mislead by the manger regarding the payment plan for the marker, after about a week we were notified of the truth and just paid in full.
In May we checked multiple times regarding the status of the marker and kept hearing the same thing.. The marker has been ordered, it will be here any day. It will definitely be in by Memorial Day.
Memorial Day came and went, still no marker. After a couple more weeks we received notification the marker was finally in. The problem... It still hasn't been placed.
The other issue, theft. We've had flowers stolen from her grave twice in the past month.
This is ridiculous. End of story.

My parents are buried at Rosehill in Springfield and they posted all winter decorations would be removed the second week of March so I waited until the third week I went to decorate for spring and Easter and last week I was horrified to find the cemetery removed all of my recently purchased decorations and discarded them when I reached out to them for an explanation I was told I was more than welcome to come to the cemetery and and rummage through the dumpster for my property ...totally heartsick and appalled the cemetery stole my American flag from my Father a World War II veteran. I am beyond disappointed with the customer service given to me and my family by Rosehill

Worst place to ever have your loved one. Memorials disappear, no notices of when cleans up are taking place. No one returns your calls. Information posted on signs at entrance has bad phone number. You have to leave a message even though the website says they are open 24/7. Worst sales staff I have ever run into and I work in sales. Will make a phone call to Better Business Bureau about lack of care, concern and courtesy. As well lack of any proper processes in place. Absolutely no communication!

Over 3 months later and my moms marker still isn’t placed even though it’s been in the office for over a month. Every time I inquire about it, always another excuse.

Staff is hardly ever in the office every time I’ve come here. I’ve been waiting in the parking lot now for 20 minutes to pay for the headstone for an infant. No one is around says their open but yet the doors are locked worst staff ever!!!!!!

This place tears downs your decorations, but only on the side that can be seen from the road! Everywhere else is still full of old Christmas decorations and today is march 18th! Terrible choice, we regret placing my mom there!

My husband passed away suddenly on May 14th on May 15th my two sons and I went to Rose Hill Burial Park because my husband’s mother and the rest of his family has been laid to rest out there so I put him out there also and paid for everything up front because that’s how it has to be done well my experience with them has been awful they told me his crypt plate would take 6-8 weeks give it take because of COVID which I understand but in august I get a call from one of the ladies at Rose Hill telling me she missed it when she was processing the orders and how sorry she was and she was gonna put a rush on it and it would take about 2 weeks and here we are 2 months later no eta on the crypt plate no explanation no nothing this has been a nightmare with this place now mind you I have walked around the cemetery and seen that headstones and crypt plates have been put up since my husband’s death how can this happen and I’ve also contacted the general mgr with no response and the bbb my next step I guess is to go see a lawyer or the attorney general’s office since everyone out there are trying to avoid me!