Franklin PUD

Really I came here to get the phone number to shut off service now that I have moved, but I saw the reviews and had to add my own. I've dealt with the PUD for ~10 years. I've never had any issues with them, they deliver power. Sure everyone makes mistakes, but they deserve reviews for more than those few isolated examples.

I've called them for payment arrangements in the past, they have been very willing to work with me.

I've called to correct their bills in the past, they corrected the errors, even when one of them resulted in about $700 worth of credit back to me.

There was no arguing, no fighting, no bad attitudes, just getting the job done.

Now I'm in AZ wishing I could keep your low electric rates.

I've been a customer for 5 years and they've been easy to work with and they have great rates! Thank you!

The experience I had recently is of lousy service since I was robbed when making My payment for errors of the institution ifself and falsified My statements when in the 2 ovation I went to ask for explemations .How many more people go through this situation and unable to do anything?

Very Friendly service and great low pay thank u pud 👍

For the public to pay their light bill

Lacking in professionalism!! I have called twice to have an energy audit completed. The first time, a man came to my home and said we qualified for insulation rebates and a contractor would be contacting me. When a contractor never called, I called the office to follow up. Because this particular section of Franklin PUD works from home, I was prompted to leave a message, which was never returned. I lived in Vancouver previous to moving to Pasco and dealt with Clark PUD on numerous occasions. Clark was always professional and timely in their communications with me and my wife and had a very good reputation for working with their customers. My observation with Franklin PUD is that they operate like a very inefficient government organization accountable to no one.

The people ive dealt with have always been nice. However having called in for automatic billing in early may of this year. whoever it was on the other end of the call didn't see the process thru and dropped the ball. I now have 5 months worth of back electricity billing to pay off because someone didnt do their job. It wasn't even brought too my attention that i was behind for 5 months. Ive been a customer for nearly 2 decades. Way to go Franklin pud thanks a million

My bill was due 5 days ago but just got a FINAL NOTICE in the mail?.....I will get shut off in 10 days? ....OK....Went to pay and was required to use SmartHub, which I might add, may be a 'Hub' but it is far from 'Smart'. Tried signing up but was told my info was incorrect? (I had my account number right in front of me, and I hope I know my own last name and email)....Called the 'pay by phone' number and was only given the option to update my phone number or update my PIN. Am I missing something?

Shut the power off on a new home owner because the previous owner calls and says to turn off the power. Illegal and unethical. I have a 6 month old baby and it's 26 degrees outside. Perfect example of complete idiotic incompetents. I will be suing if they keep the off hours reconnect fee on my account. Outrageous.

I am disgusted with their payment policy. They cannot let you know when your bill will come out, then you have to make sure you get it when it does come out, then you only get 20 days from the time they send it to pay then they send a final notice and cancellation fee notice if you do not pay within this small window. It is impossible to use automatic payment because the dates of billing are constantly changing. Disgusting way to do business. Looks like an attempt to get as much cancellation fee as possible.

Worst company I've ever had to deal with. They send me a notice saying I have to pay full amount by 7/11 I call and set up arrangements, I missed the payment. So now it's 7/10 and they already shut my power off and want me to pay 400 extra in fees and what not. Ridiculous. The ladies there are pathetic and act like they're Queens of Pasco. Going to move from Pasco now so I never have to deal with them again.

WORST company ever!!!! They cut my service even when I told them to make payments arrangements they don’t care about the costumer the manager and all the employees should call to cascade natural gas to learn how a good customer service works. Don’t forget PUD the customers money is what pay your BILLS

I wish there was different options here. I'm really tired of getting late fees for negligence. First you sign me up for paperless without my consent so I wasn't receiving bills, even when I fix someone else's mistake, you still don't send out bills so I'm stuck with yet another late fee. Not all of us are millionaires....

I only gave a star because I had to put one to write my review. The ladies that work at the office (if you can even call them ladies) are very rude and all have attitudes beyond belief. They act as if the costumer owes them money personally and not the crooked pud office. Be prepared for these unprofessional rude and nasty "things" that call themselves ladies!!!!