AutoNation Ford Bellevue Parts Center

Good service, and selection of parts with memorabilia.

No one came out to help when my boyfriend and I came and my bf was ready to spend $$ . Going to different dealerships now as I'm typing this

DO NOT BUY A PRE-OWNED VEHICLE FROM AUTONATION!

This is a long overdue review and the final straw happened today when I pulled in to the service department to ask to get to the factory keyless entry door code from them. They wanted to charge me $115 to just plug into the car and figure out what the code is. It's important to note that I purchased the car from them back in 2017 and they never gave me the door code when I made the purchase. I know that it has been years, but when I called them back when the purchase was recent, they told me I needed to bring it in for them to give me the code. I figured fine, they probably need to know that I am the person that actually owns the vehicle. Fast forward to today, I finally get around to bringing the car in (many years later admittedly) and they tell me they wont just give me the code and that I have to pay a tech for a half hour of labor to do this. This is extremely frustrating because I feel that I purchased a car because of all the amenities that it comes with and the fact that they did not provide the code for me at purchase is, in my opinion, an incomplete sale.

Now at this point, I am extremely frustrated because I just want to be able to use all of the features of my vehicle that I paid decent money for. In my frustration I look online for some resources to help me find the factory code myself... Lo and behold, I find a YouTube video showing me EXACTLY WHERE TO FIND THE CODE PHYSICALLY INSIDE OF MY VEHICLE. THE TECHS KNOW ABOUT THIS AND STILL CHOSE TO TRY AND SCAM ME OUT OF $115!

Now I am pissed off. Not only did they try and scam me for essentially chump change to these people, this isn't even the worst experience I have had here.

I will try and keep this as short and sweet as possible. After purchasing the car in 2017 I noticed that it shifted pretty hard almost all of the time, but this was my first time owning an automatic transmission vehicle and did not know if it was normal or not. Then there was one occasion when driving with the manual gear select on that basically slammed the car into gear with no synchronization so extreme that it caused me major whiplash and back pain for days following. This indicated to me that it was not normal so I decided to take it back to Autonation for hopefully a warranty repair. After taking the vehicle in, they diagnosed the issue and said that there was nothing wrong and that they "just shift hard". I was a bit puzzled and very skeptical of their conclusion but went about my business with somewhat confidence that I did my due diligence. Fast forward a few months and after driving a different automatic vehicle that was so smooth in the shifting, I was convinced that there was really something still wrong. I decided this time that I would not be taking it back to AN due to a possible conflict of interest with the certification process potentially not being up to snuff with Ford themselves and instead took it to Sound Ford. Long story short Sound Ford found that the solenoids in the transmission were faulty and the transmission needed to be completely rebuilt, which is what happened under pre-owned warranty.

How can one service department say that hard shifting is a normal part of operation on a type of vehicle and then another service department at a completely separate dealership discovers that the entire transmission is faulty? Either there is some corruption going on at AN service department or complete incompetency.

Do yourself a favor and avoid the service department here as they will do their very best to either scam you or dodge liability on a warranty repair.

DO NOT SERVICE YOUR VEHICLE HERE AND DO NOT BUY PRE-OWNED HERE!!

They told me that they will diagnose the day after I drop it off but after 4 days they even didn’t look at that. They don’t like major repairs. Steve, the technician, insisted to encourage me to get it out and send it to another shop. Do not recommend this shop.

Refused to take a tow and service a vehicle beyond a 10 mile road distance. Dealer is by far closest dealer too me!