CVS Pharmacy

I needed to post a great review to balance some negative ones here. I moved to the area in early June and transferred prescriptions from another CVS out of state. They handled everything well and so much more efficiently than my previous CVS. Flash forward to today and I still haven’t had a bad experience here. The three staff members I typically see here are all friendly and efficient. Today I needed to check the status of my transferred refills in light of new ones from my new Corvallis doctor. The lady who helped me (should have gotten her name, but she had longish brunette hair, fabulous purple nails, and was working around 10:30 am today) answered all my questions and, when I was going to pay for the two out of the three prescriptions I regularly take, she saw that the third one was due to refill in a few days and was able to expedite it while I shopped (it only took about 15 minutes and was ready when I came back). I will continue to make the drive into Albany to experience good service and efficient text messaging of information, etc. And, I love Target anyway, so no hardship to come into this store especially since there isn’t one in Corvallis. I understand others have had issues here, but I haven’t so far in almost three months of regular use. Besides, you should read the reviews of other pharmacies, particularly in Corvallis. I decided to stick with CVS for a various reasons.

Lack of professionals at the Albany, Oregon Walgreens pharmacy is DEPLORABLE !!~!! \nPharmacist seems fine.\nJust discharged from hospital, went to pick up Rx.'s, when said name & Rx's, response was a terse \"We don't have any\" Front person did not ask name spelling or check on computer -\nI asked what we were to do? Check around she replied. Looking around me said \"Next\" to person in line behind me.\nI walked away, near tears as husband in car with heat on from SEVERE health problem & we'd driven straight to Walgreens from hospital in the dark & rain & we are seniors.\nTERRIBLY MISS BI-MART PHARMACY & PERSONAL RELATIONSHIP THERE!!\nI called Fred Meyer's who warmly said \"Stay on line I will call around to check\" and she did. \nAlso called hospital & our discharge RN was able to find just the 6 remaining pills we needed & had Target hold for us as I anxiously drove to Target.\nPharmacist there was fast, friendly, thorough, gave LOTS of info. \nTHANK YOU THANK YOU\nI realize that all businesses around are short staffed but rudeness & lack of empathy or professionalism is NOT an excuse!!

We're lucky in Albany to have many pharmacies to choose from... and we choose to use CVS/Target every time! The pharmacists and pharmacy techs are the best around. We have two kiddos with chronic conditions, and the staff at CVS/Target have taken the time to get to know us and remember us. The level of care we receive is unmatched. Thank you, CVS! We love you.

Great and fast service friendly staff and helpful
The pharmacist is a professional he helped me to get a medicine to daughter and she’s got better right away.
Thank you.

Awesome and speedy pharmacy. Very polite and knowledgeable staff

Friendly staff, clean and well lit.

Always prompt and friendly.

Good pharmacy

Always get my meds processed.
Line is a little slow but ok .

Love the pharmacy, don’t love the hours they are open, hate that they send reminder texts to pick up RX when the pharmacy is closed!

Not very quick, if they say itll be ready in 30 minutes it usually takes 45-1hr. I've even waited as long as an hour and a half when they said it would be done in 30mins. I usually just drop off and pick up next day now instead of walking around and waiting
They also are out to lunch for like an hour around 1pm. Can't get help during that time, not sure why they can't rotate through lunch so someone can help. I switched to a different pharmacy because of this but now my stupid insurance is making me go back.

Never got the info I needed

Expect your prescriptions to be 2-3 days late, no communication with the doctors, and minimum phone hold times of 25+ minutes to get an associate that is exceptionally rude. If they weren’t the only pharmacy that has stock of one of my medicines I’d NEVER return. Go anywhere else.

They’re never open. I’m gonna go into withdrawals because it’s Saturday and they’re not open until Monday. They never answer their phone, etc. I’m switching back to Walmart pharmacy because I’m tired of them being closed every time I’m out of my medications.

Prescriptions are hardly ever on time. They say the text messages are automated from corporate and they don’t account for no weekend hours. When you’re in line waiting, they are slow to acknowledge you are present. I hate going to pick up prescriptions.

Bad customer service from the pharmacist. Makes decisions before fully understanding the situation, power tripping. Bad communication, they do not listen to the customer. Bad hours, closed on the weekends and closed during lunch on week days. Constantly billing old and no longer valid insurance, then they get pissy when confronted about it. Customer service is not a priority.