Federal Way Heated Self Storage

I don't personally have a unit here but my customer did and she showed us around and we met some of the employees. They seem to be there when you need them and are very accommodating. I will be back here if I ever need storage and will recommend it to those in Federal Way!

I just rented a spot here. The facility looks immaculately clean indoors and out. Rebecca was not only competent but also super friendly. I always tell people you only need to be one but she has perfectly married the two.

This place is very clean and feels very secure. They pay for more security than extra places and it really shows. The staff is very friendly and communicative, and helped me out a lot!

Has been nothing but great. Service is excellent pricing is better than public storage! When there was a break in and our unit got hit. We were informed right away and the staff made sure to keep our unit locked with a separate lock until we could come in and change locks.

Very accommodating, she was so helpful.

The staff here is very attentive during the process of renting a storage unit. They explain everything. They’re also very understanding when one misses their payment on the exact date it is due. They will email, text, and/or call to ensure you don’t forget to pay m, so you don’t lose your storage unit. Other than that, they pretty well leave you alone. I’ve had nothing but good experiences with them so far!

An absolute satisfying experience for me. Some of the best customer service I've experienced ANY WHERE. The staff is ALWAYS polite, helpful, and extremely accommodating. The employees will work to assist the guests as much as possible whenever questions or concerns are brought to their attention. They helped me get into a unit the same day, gave me an affordable sign up price, the paperwork was quick, easy, and painless. I originally planned to store for a mere 2 months but ended up staying for 2 years. I had a second story unit, which I was originally a bit hesitant about because of my terrible experience with a previous storage company, however, it made no difference in accessibility because of how accommodating they are to their renters. They have a spacious elevator and a variety of accessible carts to use. (My last storage unit with a different company was a second story unit as well, but the elevator was always broken and they didn't have carts to use, as well as there being no hallway lights or heat). At Federal Way Heated Self Storage I also felt safe and secure, for they require a code to enter the gate onto the property, as well as a code to be able to access the outdoor elevator and the first floor door to hallways. This was important to me especially because my schedule put me in a position that'd usually result in late night visits to my storage unit, when it would be dark outside and few to zero other renters being present. I personally have been so happy with my experience here, that I suggested this storage location to my mother and they rented a unit to her on the same day, quickly and very affordable. I would absolutely suggest to anyone needing a storage to store with Federal Way Heated Self Storage! They will no doubt take care of you 110% and I know you will enjoy the experience as much as I have. I would like to thank the staff for how hard they work to insure their guests have a professional friendly customer service experience and go above and beyond to have their renters feel at ease knowing their belongings are in a safe, secure, and high quality storage!

All of my questions were answered clearly. The property manager was fantastic. I got a great deal for my unit in a very competitive market. Was shown the same unit twice since I was doing a lot of comparing. To take that extra time to do that is great business! 10/10 recommend.

Never have I met a better team! I had a horrible experience with public storage. Jessica and Danielle made my check in smooth made it fast but a good and informative start. Very friendly staff to work with.Amazing units and large areas to load.

Just wanted to drop a note on my rexent experience. Last month end of month so busy times.. My business has me working with logistics as well as storage warehouses if all types.. Ryan and Jarrell both wrspped what they were doing to assist me. But they promptly greeted while both on phone and with customer. Eye contact and acknowledgements like respecr is a thing of the past it seems..
Thanks for the help.. Hope you all git them floors done before this dysfunctional weather came in...

Candice is amazing & the new regional manager is super nice and inviting! Candice made everything super easy and made me feel 1000x better when it comes to the security of the facility. It’s the cleanest and securest storage facility i have ever seen!

We have stored our RV at Federal Way Heated Self Storage now for about 2 years. Our RV was brand new and it was very important to us that it be stored in an area where there was ample space and no grass growing underneath the RV. The pads are gravel and very well maintained. You don't get dust from the HWY on your RV which is a huge plus. We then needed we thought a LARGE storage unit to store our household goods during closing of our house sale/purchase. Come to find out we needed 2 LARGE units. The customer service was FANTASTIC!!!! They were so accommodating, kind and understanding to our needs. I would recommend this place in a heart beat! You'll find no better.

Schyler was great to work with and very helpful. She was able to provide great customer service showing us around to units available with a positive attitude.Having decided to rent a unit schyler made it a very pleasant experience.

I just got rented a space from this storage company. Excellent customer service very nice and respectful young lady. The manager is really nice. The prices are affordable. I recommend this storage company..I'll give them 10 star's.

Ryan was extremely helpful and got us on our way quickly! Such a relief during a stressful move! We will be returning in the future!!

Gated security with private code to each renter, friendly helpful staff, the covered unloading area is terrific on rainy days, plenty of carts that all work, clean facilities, two working elevators, private code to each renter to get in the doors or on the elevator, clean well-lighted facility, easy to move cart through aisles. I am keeping items that are of value to me including photo albums, so I like the heated storage to keep my things from getting moldy, dusty or otherwise damaged. Prices are competitive for what I am getting (you get what you pay for people). I had originally rented a 5x10 that wasn't big enough so was switched to a 10x10 that wasn't far from my original unit, making that move painless.

I have been a customer of Federal Way Heated Self Storage since they opened and must say their management team is excellent and facilities are first class. Anybody looking for a first class storage unit won't be able to find a better one in Federal Way, than Federal Way Heated Self Storage.

A Happy Customer in Unit 122,

Dr. Anderson

As a retired Military Veteran, Federal Way Heated Self Storage was great in getting me into a unit the same day. They gave me the promotional discount with an additional military discount. I would recommend this storage unit to anyone.

Have been using them for more than two years now...clean, spacious & secure. Staff are friendly, courteous and very knowledgeable.

Clean facility and helpful staff.