Dollar Car Rental - Richlands, Nc - Albert Ellis Ap Rd - Albert Ellis Airport

The lady at the counter is so helpful, she very friendly and understand what I need. I had bad experience from the car that I picked up from jfk, the lady here helped me fix the issue. A+ for her help.

Jennifer gave us the best customer service. The guy that was there was sooo rude. Jennifer went out of her way and made our week stay in North Carolina way better with the car rental. Thankyou soo much Jennifer 😊

Erica, meeka and, lee were an amazing help i highly recommend this company and locafion....WONERFUL service!!!

Great prices, cars, and staff

I rented a Juke from them for a week. The price difference between Dollar and other rental agencies was about $20-$30 for the week. I’m pinching pennies so I took Dollar. They have E-Z Pass in their cars, but I wanted to pay cash. Unfortunately, I was in the wrong lane and could not get over to pay my fees sooo I pulled out the EZ PASS scanner and went through. I got a bill from them with the $5 toll and a $15 dollar admin fee for Dollar. I guess the name Dollar is appropriate, b/c they add on dollars for every extra ‘service.’ On the bill they said they will limit those admin fees to 6 times per rental. So you could pay up to $90 per rental in THEIR fees over and above the cost of tolls. Just be aware of this fact when you rent from them.

Made a reservation. The lady working the counter was very nice. However, their driver’s license scanner cannot scan the REAL ID compliant driver’s licenses. I asked, but apparently there is no manual entry option. As a result, she could not check-in and rent me the car. Why would you not have a manual check-in option if you know your scanner cannot scan the government mandated REAL IDs?

Total rip off! I wish I had read their reviews before booking. I reserved a car for a weekend trip to Jacksonville NC. My flight doesn’t arrive until 9:30pm however they close at 8pm. I asked if there’s anyway I could get the car at 9:30pm. They told me the car will be held for 24 hours. So how am I getting to my hotel? And then back to airport to pick up the car in the morning when they open? They had no solutions and when I decided to cancel my reservation within 24 hours of making it, they charged me $50. You got me Dollar Car Rental but you will never get my money again!

A year ago we returned our rented vehicle here. We got rear ended during our rental and took all the necessary precautions including filing a police report and notifying dollar & insurance. Upon returning the vehicle, the representative told us we owed $500 in damages because we didn’t purchase hertz insurance... We had our own insurance as well as third party insurance that I purchased upon renting. The rep told us that once the other car owner involved in the accident paid the damages, that we would get reimbursed. We shouldn’t have had to pay that regardless and I’ve been told by numerous people from the company that we should not have owed that. Over the past year, I have communicated with a countless amount of people from this location, customer service, third party billing companies and corporate and have yet to receive a reimbursement.
$500 is a lot of money to lose, especially when in the middle of a move from another country. I believe whoever our representative was, was unaware of the appropriate protocols and wrongly charged us that money. And it’s extremely unorganized for the company to have no idea what to do about it. I will never ever book with dollar again

Just straight up don't use this agency especially this location. Everytime I use dollar rental they mess up my order, give me a vehicle that is messed up or give me a vehicle that is clearly in a lower rank class (a Toyota corolla is not a full sized vehicle). I generally call ahead to make sure my reservation is good prior to showing up and even after doing that they still have messed up reservations or don't have any vehicles to give me even though I called an hour prior. Very unprofessional and difficult agency to work with.

We rented a car from here over 3 months ago, everything went smoothly on our part, we paid extra for rental insurance, our car was completely untouched and we had no problems turning it back in. 3 months later we get a phone call from a rude lady that works there trying to tell us that we had damaged one of the windows and that we didn’t have any insurance on it! Absolutely terrible customer service and the way they handle business is awful. The fact they didn’t write down that we had paid insurance on it and also accusing us 3 whole months down the road that we “damaged” it is what breaks the deal here. Car was in perfect condition the last time we saw it and anything could’ve happened to it in the 3 month time span. On top of the rude lady giving us an awful attitude and hanging up on us twice. 1-star for me, don’t give them any business.

Horrid. I would not rent here, work here, or even ask for directions here. Nichole is beyond rude, terrible, disrespectful, and constant attitude. They rented our car to some one else and did not have a replacement. I was met with "nothing I can do" "could be 1 hour could be 6 hours" and much more. Do not recommend. Do not rent.

I had the rental car for 3 weeks. No excess wear and tear. Turned in vehicle with a full gas tank and the company turns around and sneaks a charge in on a second emailed receipt of $75 for vacuuming the back seat.

After tripling their regular charges, they literally left me stranded at the airport. I set my pick up time and yet they failed to have anyone available to fill the reservation. Of course the other rental agencies were there but had no vehicles available BECAUSE THEY HONOR THEIR RESERVATIONS. Never will I use this company again.

Terrible!! The agent and her help lacked customer experience, treated me terribly and disrespected me. I was distraught, stranded and I had already run my credit card through there system. After I castigated them for their disrespectful nature and unprofessionalism, my contract was voided. I will continue to report them until something is done.

This is one of the worst places to rent a car. Hertz personnel at Albert J. Ellis must hate their jobs. Customer Service at National and Enterprise 200 percent better to deal with.

DO NOT RENT FROM DOLLAR RENT A CAR IN JACKSONVILLE NC!!! They will not have your vehicle or your RESERVATION available and will not provide any service once you are screwed. I was left stranded with three young children at the airport and was not even offered an apology from two escalation managers and the branch manager! WHAT A WASTE!!!

Will entice you with the price, but VERY rude staff and policies they don’t tell you about until pickup.