Truist

Setting up my kids trust fund biggest step I every took.. Mr Stephen Johnson helped set up my business debit account hoping he can Gm help me out with this 1..
Thank God My Daughter them was patient

I was very anxious about going to this Truist because of the bad reviews, but we had a great experience. The location was large with several employees and there was no wait time. Mike helped us with a wire transfer; he was prompt and friendly.

I've been with this bank for some time now. Great customer service.. Your in and out with a quickness. The staff is wonderful. The bank is clean. There is always someone there to help you with any questions or concerns... What more can you ask for

I walked and was greeted by a smiling woman. She corrected my address issue and then set me up for online banking.

Great bank to work with. All the employees are amazingly nice.

The staff is friendly but there slow at the teller window

Wonderful branch and great client service.

Very good

Always helpful and friendly.

Great bank

Excellent customer service. But if the lobby is going to be closed, you’d think they’d have more than half their drive through open

They put a hold on my check with no actual reason for doing so. Refusing to contact the writer of the check or the issuing bank claiming that that is the old way when TD bank did it for me last month. The guy claimed he did not feel bad for me at all and acted as if I was committing some kind of check fraud. As soon as the check does clear I will be removing my funds from Truist completely.

As was mentioned by someone else, there is apparently only one person (other than 1 or 2 tellers) that works at this branch and, basically, he has no authority to do anything. My husband and I made an appointment to have some documents notarized and when we arrived at the scheduled time, this “floor walker” told us there was no notary there that day and that the appointment system is hardly ever updated. Furthermore, I recently called the branch (where no one works) and had to leave a voicemail since no one was available. I left my message and requested that someone call me back. This was Monday and the only call I have received was from someone who left a first name only and a number that goes to an automated system. Had she left her extension or last name, I might have been able to contact her but, instead, I listened to the annoying message over and over and over for 5 minutes at which time the system informed that it could not complete my call and hung up. I repeated this process 4 times over a 2 day period and have yet to connect with a human being. We always had excellent customer service from BBT which makes this situation even more appalling. We currently have 4 accounts with Truist which we will be moving to another bank shortly. With all of the bank failures that have happened recently, you would think Truist would do whatever it takes to keep its customers.