AT&T Store

We needed to make multiple changes to our accounts and we knew it was going to take a while, but Austin and Jonathan were extremely patient with us and beyond accommodating. They went above and beyond to make us feel comfortable and they were able to make the changes necessary to our accounts (even with a couple of hiccups). I will definitely be coming back to see them with any future complications or questions!

Amazing staff working here helped Me and my daughter purchase new phones and worked really hard to get our stuff transferred from one phone to the other. Highly recommend to visit Austin for any of your needs as his friendly attitude will keep me coming back!

The att store off john jones they give you expect services really friendly I believe young man name is Austin I sure hope and pray that I got young man name right He deserves some kind of recognition

Best store ever. Austin was quick,concise, and very knowledgeable. Took my 68 year old wife in to replace phone she lost. Austin was very good at helping her set up and understand new phone, without being short and condescending like most we have encountered. Thank you, Austin. Went back for my phone replacement and Dillon was very good. Took care of my needs and saved me money. Incredible.

The lady that helped us was incredible patient and kind. She made great suggestions and gave us great advice so that we choose what worked best for each of us. I love my new Galaxy Flip, and my boyfriend loves his choice. I am very pleased and will certainly recommend you're store. Ty.

Two of the nicest kids working there. Keefer was so kind to give me the remedial information since I’m awfully old to be making the switch from android to iOS. I had to come back the next day and I’m sorry to say I don’t remember that young man’s name.
This is why I’ve been with AT&T from the beginning. They will go the extra mile to help their customers

Austin at Burleson AT&T on John Jones Road is totally awesome! He was very helpful, more so than other locations. He went above and beyond on helping me. No one would even help trouble shoot my phone , and he fixed it on the spot. And to think AT&T just wanted me to file a claim. I would give him a 10 if it was available. Austin you are the best.

The best experience I have had in a very long time in any store.they are all knowledgeable in any thing you need.give them a try you won’t be disappointed.

The employees that helped us were knowledgeable, helpful, truly cared! I am very impressed!!!!

Ocean made adding a line and the whole picking it out a phone experience very easy. His customer service made me remember why I wanted at&t in the first place! Really appreciate it

They got me a new phone. A new plan. AND SAVED ME MONEY. Much thanks to the young lady working there named Claudia. She was professional a really nice!

Best AT&T in the tristate area, Claudia and Austin helped me with my issues faster than any other location nearby. Everyone at this location is knowledgeable and quick to move with their customers when needed, thank you guys for everything you did for me today <3

Purchased new SE iphone and new 2022 iPad Air in about 30 min. Store was not busy, had info changed over. Sales rep was knowledgeable and polite. Excellent experience. Libby

Austin Ashbrook, did a great job helping update my data plan yesterday before work. It was fast and easy. I was out of the store in 15 minutes. Thank you , for everything.

Went to the store expecting it to be like every other phone retailer and take forever to receive an upgrade. Little did I come to found out that the store’s customer priority is at the top of their list. Their manager Austin had a lovely conversation with me, while It only took me a works lunch break to get in and out. Very pleased with this store

Best experience ever! Suzanne was SO helpful, and sweet! Beautiful soul, she knew exactly what we wanted, and showed us the best plans for us! We LOVE our phones, and hope to do business with her again!

I had a great visit! Austin was helpful and very considerate. Quick, understanding and knowledgeable. I would recommend this team and store above others...

The rep for at&t Chad or Cody was a very helpful and knowledgeable man. Very respectful and never tried to answer a question he didn’t know at the moment. He looked up the questions we both didn’t know. And had the best manners I have seen in over 10yrs at any company I have been around. The gentleman deserves a very big “good job”. And I would like to thank you for hiring a great man like him. This man is the perfect representative for at&t hands down. Thank you again.

Chace Landrum

Austin, the assistant manager on NW John Jones Dr was extremely knowledgeable, patient and helpful. If there's anything I'd ever need, I'd call or go see him. He's very personable and explains things well.

Purchased wrong case at Wilshire location. The store mgr wouldn't work we me since it had been too long even though never even opened. Called this store and spoke to store mgr and he wouldn't help either. Emailed DM - no response. Emailed again a week later and he had store call me. Fortunately, the person that called me was the asst. mgr, Jeff, and he had a great attitude and a willingness to help me with my issue. Not happy with the two store mgrs and definitely didn't appreciate the DM blowing me off but because of Jeff I'll keep coming back