EvergreenHealth Primary Care - Lakeshore Totem Lake

I used to dread calling these guys for advise or appointments. I dont know what they changed, but I recently tested positive for Covid and I called them and someone answered within a minute of the call and they referred me to a nurse hotline and the nursed called me back within a few minutes. They have really upped their game and really improved there response and service from what it used to be!!!!

I am shocked to see the few negative and rude comments on here. I have been a patient of Dr. Buehrens for 34 years and have always had the best care. I have yet to meet any staff member who was not polite and professional.
Yes the wait times are almost always longer than normal, but in my case that is because Paul is obviously invested in his patients and takes more time than others might. I can live with that because he treats me the same way. I feel great comfort in knowing that he has my best interests at heart, and he knows my medical record intimately after all these years.

First time here! Had a great visit with my new primary doctor. Did not expert any delays, actually went by really fast for my exams. Will continue to see Dr. Lee. BTW the staff and nurse were very nice and professional.

I've been a patient of Dr. Buehrens at the Lakeshore Clinic for about 20 years now. I've had interactions with many of the staff over the years -- nurses, front desk, lab, and other doctors -- and I've always been pleased with their service. Yes, there's a lot of paperwork to fill out, but that's the same anywhere in the US medical system. Lakeshore is large enough that they've always managed to find an available doctor to meet with me if my doc happened to be out when I go sick -- and yet it's small enough that it didn't feel like I was always starting a new doctor-patient relationship each time.

We've been seeing Dr Wu now for over 16 years - 2 adults and now 3 teens who started as babies. She always listens, is open to discussing treatment options, gives referrals to qualified specialists when needed or a second opinion if necessary. We've seen other Dr's at the clinic also, and overall have been happy. We prefer having to wait a bit for a Doctor that will not rush you, versus a Dr. who keeps a perfect schedule that makes you feel rushed.

I've had consistently great experiences with Lakeshore Clinic and Dr. Chaput. She's thorough, approachable, and professional. Likewise, the clinic itself has presented no difficulties for me at all - they've worked with me to find good appointment times, and wait times once there have been minimal. I wouldn't hesitate to recommend Dr. Chaput to any of my friends or family.

Today was my first visit as a new patient and extremely positive. Everyone from receptionist, to doctor's assistant to lab technician and Dr Chaput herself was friendly, efficient and on time. A rarity and blessing to find a well run, professional yet personable local practice.

Dr. Wu has always been on time, her staff friendly and exceptionally professional, and the check-in staff remembers my name. They have always answered the phone quickly, and Dr. Wu communicated often & timely. I feel listened to and supported, as they assist me in caring for my health.

I've been a patient at Lakeshore Clinic since I was 6 years old! My doctor is Dr. Buehrens, he is kind, patient, knowledgeable, always takes the time to listen to me, like my Grandpa(Bumper), who was also a patient of Dr. Buehrens, would say, "Dr. Buehrens is the salt of the earth!" Quite simply one of the best.
Since I wrote this review, Dr. Buehrens has retired. I now see Dr. Billett and he's an amazing doctor, all the doctors at this clinic are! If Dr. Billett is not available, I see Dr. Mayeta, who is also an amazing doctor! The doctors at this clinic take the time to listen and help, I never feel rushed! Any doctor who you choose to go to at this clinic, you will definitely have a good appointment!

I’ve been a patient here since 1978. An excellent clinic with highly skilled physicians and staff who possess excellent communication skills.

I really liked Dr. Wu. She listens and takes her time. I highly recommend her as a primary care doctor.

Doctors are caring and very knowledgeable. Clinic is always clean and staff is welcoming and polite.

I have updated my review because this time the appointment process was great. Thanks for fixing it.

Fast check in process. Staff very friendly. Very organized and professional.

Always great care, and can get you in for appointments quickly. 15 year patient.

Love Dr. Mathur and the nurse and receptionists are great!

I've only had two visits there so far but the staff and my doctor are great.

Helpful staff and short wait

Always caring and quick to see me when needed.

I love my Dr!