U.S. Bank Branch

It’s a very small place and hard to find from the outside. You have to go inside L&B but once inside the front door, you’ll see it on the left. The representative that helped me was knowledgeable and friendly. I probably wouldn’t come here for big tasks such as opening an account for the first time, because there isn’t too many people working at the same time. But it’s a pretty convenient location and everything worked out well in my experience.

Kayla - the manager of this branch- is incredibly helpful! She is polite, thorough, and committed to helping her customers. Kayla recently went above and beyond helping me with some transactions with another bank. When the process ran into some hiccups, she helped problem solve a solution and kept at it until it was fixed.

All of the staff were courteous, professional and very helpful despite being very busy. Daniel Sertich Relationship Consultant went above and beyond in helping me set up online autopayment of a car lease.

Super friendly and helpful staff. Really great and patient with me. Thanks ladies!

Kind and helpful service, even to me as a non-customer

Great service in a timely fashion. Couldn't ask for anything more!

Very good branch and helpful people

Coolest bank ever

Only ATM currently out of service.

Super rude staff. Have been there twice this week and all the clerks sitting using their phones when I walk up, nobody greets you, today was like a game of chicken on who was gonna not look up the longest so they didn’t have to help me. When they did finally help, they were still rude, hardly spoke to me… what happened to customer service and common courtesy? Go to a different branch if you can. Downtown Hopkins has super helpful, kind staff and the branch manager (David) is great!

Branch manager is incompetent, rude and does not follow through. He was more focused on his phone than his customers. When asked to speak to someone above him he refused saying he was the top. I would NEVER recommend this branch to anyone given the blatant lack of regard and respect for their customers

It seems that young guy manager Farhan Ahmed doesn't have a smallest clue what is a customer service all about.

I gave them hundreds of dollars to set up a local bank account, they started charging me low balance fees, ran my balance to 0, closed the account, and reported me to early warning system so I can’t open an account with another bank. They took my money and dinged my credit because of it, I gave them money and they put it in their own pocket and punished me for it. Go with an honest bank that will keep the money in your account instead of transferring it to theirs in the form of penalties.

Very rude employees! No smiles, ask a question and you're barked at. Only reason I have to go there is to close out an account. Never again!

Unbelievable
A male banker who was doing nothing refused to deposit my check and give me change
He demanded I do it on my phone
I didn’t want to I was there
Luckily I was able to to wait while the other busy tellers finished what they were doing and then helped me
It happened 1130am 8/18/21
I apologize to the other two ladies that helped me they were were great
They should have 5 stars
I will not go back to that location