Public Storage

Troy was incredible from start to finish. He knows the meaning of customer service. He made a difficult day so damn easy. From signing up, to finding me a convenient space, to explaining the terms of service Troy was awesome. You are lucky to have him as an employee and should give him a raise immediately. He is management material. Best, Heather.

I need a space in June as I will be moving. I stopped by the property and was greeted by a young man named Troy. He was very professional and helped me pick the perfect size unit. I will for sure be storing at this facility. The facility is very clean. They even have an app that I can make payments on instead of having to come to the property every month to make a payment. Great customer service is hard to come by these days and Troy was nothing less than excellent

“My husband and I had the pleasure of interacting with Doug today from customer service, and I must say, it was an outstanding experience. Doug went above and beyond to assist us with my inquiries, demonstrating unparalleled professionalism and dedication to ensuring customer satisfaction. His knowledge, patience, and friendly demeanor made the entire process smooth and enjoyable. Doug truly embodies the essence of exceptional customer service, and I highly recommend him to anyone seeking top-notch support. Thank you, Doug, for your outstanding service!”

As the owner of HUMANSCAPES, a Home Staging and Interior Design company, I'm happy to give a Public Storage/Gerard Avenue review. We've stored our extensive staging inventory at Public Storage/Gerard Avenue since it opened in 2013. All staff members have a wonderful can-do attitude. They're helpful, friendly, willing to cordially go the extra mile, and special thanks to Carolin, Miguel, Crystal T., and Jose for exceptional service! The facility is well-maintained, and the South Bronx location is convenient to my Harlem-based business. Reserving on-line in advance offers better pricing, and less-frequent rent increases would make it ideal. Overall, we've been satisfied with Public Storage/Gerard Avenue for over a decade!

Doug was very knowledgeable and professional with his job. He explained and showed me everything I needed to know about the storage and app. Good job, Doug, 10 star rating

This Public storage facility is nice and clean! It’s the best so far and worth their prices! However I can’t afford them but the workers they have are amazing especially Jose! Jose helped me look around even if I was window shopping! He made me realize what sizes fit me the best and unfortunately I did go to a different storage unit because public storage prices was a little to high for me! I still want to say thanks to Jose for the amazing help!

This Public Storage has the best staff. Shoutout to both Troy and Josh. My Mom had a storage unit here. She passed away unexpectedly a few months ago and so my siblings and I had to retrieve her things. We dealt with Josh who was such a sweetheart and super understanding during a very difficult time. He was great.

Recently we decided to get a smaller storage unit. I stopped by yesterday with my brother and this time we were assisted by Troy. Troy was great. He was knowledgeable and very thorough while going over the rates, etc. Great sense of humor too. Both Troy and Josh have great personalities and are excellent when it comes to Customer Service.

I have been with Public Storage for about 8 years. Always great experience. Today Troy made my day. I packed up a bunch of stuff. I asked and Troy found me a much smaller unit on the same floor. Super professional and super nice. Made it easy. Thanks Troy.

I have been storing at this location on and off for 7 years. I have met plenty off staff new and old but Troy is outstanding. I bug him to use the restroom all the time and he lets me in with no problem. He is one of a kind

This storage facility seems damn near brand new! I rented a unit for a mere 29$ a month! What a steal. I am very pleased with the security amenities that the facility offers. It is quite secure. As well, very clean and staff is quite friendly. The only complaint that I may have is that the office hours are not very accommodating to people that may work during the day. They close their facility quite early, at 6pm on some days. This is inconvenient, but I guess it's to keep the riff raff out.

Fast, friendly, and very professional customer-service!

José got me my unit quickly, and explained everything thoroughly and with a smile!

KUDOS!

Troy thank you so much for all the information you provided. Very clear and informative. Pleasant customer service. Keep up the good work. GIVE HIM A RAISE PEOPLE. Thank you for being another pair of eyes.

Excellent service. Reserved a unit ahead time. Troy gave me a call, we set an appointment, toured the unit, all set up in no time. Seamless, easy, professional. Lots of options in the neighborhood- would definitely recommend this location. Appreciate you Troy!

I went to the Bronx location to help a friend retrieve some items from her storage unit & was super impressed by how clean and secure the facility is. I was especially pleased with how helpful and pleasant a young man named Troy was - he had a great attitude and made the experience pleasant.

I was a customer here back in 2021 and 2022 and seeing property manager Carolin here again was very comforting as she is always so pleasant and knowledgeable, she is a great asset to the company and represents very well the brand with her customer service. Building is always and still in great shape.

My first experience with Public storage and it couldn’t have gone anymore smoothly because of the help that I received from Alma she was so great and answered all my questions and help me get the right size space for what I needed. Definitely gave me 5 star customer service

Troy was very professional. I am going through a rough time and he helped me find the perfect unit for an amazing price. I recommend him to anyone

Troy was an awesome help!! He explained everything out to us very thoroughly. He helped make this experience a very smooth and easy process!! Thanks so much Troy!!

Troy is by far the best employee in my eyes. He is always pleasant and helps me anytime I need him. Give him 10 stars

Amazing storage unit. Troy made this process very easy. I was stressing trying to get all my stuff in by the time. Troy was so kind and considerate, the best part of this whole process.