Chase Bank

I saw some of the previous reviews of this location. I have had great experiences here, and it's been due to Ali and Bianca. In fact, I've had more issues with the other branches in the area than with this branch.
I understand that a lot of banking services are moving online. Branches no longer require as many staff to handle indoor and outdoor windows. Regardless, I do banking online and in person. It's nice to have staff and bankers address me directly and take a sincere interest in why I am there. There have been other branches of Chase and other banks in Reno who seem to think I have a lot of time to spend. I've gone into banks ready to open accounts only to have the tellers and staff I need to schedule an appointment. Their lobbies have been empty, the bank is open, and their recommendation that I schedule an appointment comes from what I've seen as them needing to do paperwork. Banks don't want money?
Ali and Bianca have worked with me as tellers at the Sparks location for almost a year. Both know me as a customer and understand why I am there. They are efficient and focused on making sure I walk out feeling that my banking needs have been taken care of during the visit. They understand that money is not always something I have an abundance of and that my time can be equally short as I try to make more money.
Today, for example, I found my time being eaten up waiting at another branch. After I was told again that I would be helped in a few minutes after already waiting a few minutes, I left and drove to the Spark's branch - first, to take care of a transaction which was done in less than 5 minutes, second, to let Ali and Bianca know how much I appreciated their focus on taking care of customers. I was ready to let their manager know how much I value their work for me.
As customer service becomes more and more a secondary consideration among businesses, I know that at this branch, working with Ali and Bianca, I will be helped by staff who understand and respect that my time and needs matter. It's why I am going directly to the bank to do business - this is important to me as a customer. When Ali and Bianca become CEOs, I will continue to bank with them because I know their subordinates will embrace the same level of customer service that they promote. Y'all rock!

Best branch staff I've ever worked with!
The branch manager, DJ and manager JoAnn were incredible and helpful. I was a victim of fraud with my Chase business account, and the short of it is, DJ was refreshingly great at his job. Professional, knowledgeable, communicative, and truly went above and beyond to rectify a convoluted and very stressful situation. This experience with this branch has ensured a loyal Chase customer.
Thank you!

We had a check for a grant. They worked with us to successfully cash it for our business. They were professional. Personal. We appreciate there help. It was about 2pm at that. They were cdc updated. Wore masks. Thank you

Extremely friendly staff, beautiful new building, and very accommodating. Great to finally have a local Chase branch in Sparks. Would recommend to friends and family with no regrets.

We have been banking here for over a year now and I’ve always had great service, they’ve always gone above and beyond to help us out whenever needed

Absolutely brilliant customer service. Delightful staff who are eager to assist you. Great experience overall.

Went out of his way to solve the problem I was having!

Seems like the reviews are hit or miss. My experience is, the earlier you go the better the service. If you're <60 min from closing some of the services are closed so be aware. Overall had positive experiences when coming here.

Not happy with the guy that interupted us ehile tryong to do the transaction that we were doing. I dont like the fact that they treated us so rude and snarky. I can say the only one with a good attitude was the gal that helped us in the window...

ATM never works. Don't come here. Might as well pay the fee wherever you're at then come here. After hours lobby doesn't work here. Both drive through ATM do not work ever past closing time. Just avoid or switch banks

Went in to pay a balance and open a new account, I was told the girls were doing something else and take a seat to wait a few minutes, then the lady asked why I was there and told me to call customer service to get the amount before talking to the banker and to open a new account Id have to wait an hour when it was only myself and one other customer there.

I would select a negative star if I can. As some people in this review wrote, this location somehow conducts the business by racially profiling people. If you’re not white, you should go somewhere else. I am a non-white American. In the morning of a Saturday, I went in this bank. A woman at the front greeted me and told me to stay in the line at the counter. While I was waiting for my turn, she was just standing there. As soon as it was my turn, a white man walked in. That greeting woman suddenly moved her bud and start serving at the counter. When I complained this to their “system manager”, he told me to go somewhere else. How would you feel if you are treated like that? I was going to close my account at Chase but the other Chase location treated me by fair manner. If this happened twice, I would have definitely closed my account at Chase.

They opened a checking account, I funded it and they closed my account from access. Said they fear fraud .. That is great. Glad your checking. Made me drive 60 miles to clear it up, I get there and I'm told I have to call customer service. THEY ARE THE ONES WHO SAID TO GO TO THE BANK. My account is still locked out. I'm waiting another 2 hours for a call back. What a bad bank. The MGR said never return. LOL. 👍 👌