Pep Boys

Friendly, professional, knowledgeable & efficient!

Identified my problem over the phone just from asking what issue I was having. I self diagnosed the car with needing a front end alignment and the whole time it was a bent rim. They’re a great team! 🔥

Antonio has great energy and customer service over the phone.

Walt is calm, efficient and professional

Rufus is knowledgeable and polite plus he will show you exactly what’s wrong!

LADIES!!!! Come get an inspection without feeling worried about getting over charged or men being unprofessional!

I will definitely be back! 👍🏾

And the music selection is dope too!

Thanks guys!

The service manager, Antonio, exhibited great customer service. Although I scheduled an appointment online, I had to wait a few hours to have my tire repaired. Antonio was extremely apologetic and transparent as to how the day was structured with cars waiting to be repaired. As I waited, I saw how patient he was with irritable customers both in person and over the phone. His interaction with his team was superb and they seemed to have had a great working relationship. Upon completion of my repair work, he was still apologetic for my wait and appreciative of my patience.
I've been a patron of that Jonesboro-Tara Blvd. facility for over 7 years now because of the good work their more seasoned team provides. By far, one of the best Pep Boys locations in the metro Atlanta area.

We needed two tires and came to PEPBOYS just to make sure they had the tires. Theo inspected the vehicle and advised we actually needed 4 tires. We were prepared to leave and he advised he could quickly assist and get us on our way. He did everything that he said he would do. We will definitely return. Thanks for the amazing service.

Theo and Bernie are simply amazing! Customer service was the best I've had in a long time! They went above and beyond to make sure my car was serviced in time and made my "stay" pleasant while waiting! I'll certainly be back, and highly recommend this particular location! Thanks gentleman! Car is back running smooth again!

Walt does a outstanding job along with his work associates I enjoy taking my car there it's a wonder experience walts knowledge is unprecedented always puts my needs first I enjoy doing business with Walt if he wasn't there I wouldn't go bottom line

I came in for an oil change. The service was fast and the new management gives the place some light. Good upgrade.

Went there this morning for my trailblazer I was given an eta of two hours but the work was done in less time. The guy at the counter has great customer service I’ve never experienced an auto shop with a representative that was friendly and gave accurate information I really appreciate him and everyone at this location they’re a great team!! HIGHLY RECOMMENDED!!

GREAT shop!! Had a flat tire driving down the highway, called these guys and by the time we made it to the shop, Bernie had our new replacement tire picked out and ready to go. We were back on the road in under 45 minutes. Excellent service - thank you!!

I worked with Robert while getting my car fixed. I was out of town for the week and he kept me up to date with my vehicle! He was very attentive and was always so sweet when I called him, which was many times :-)! I definitely would recommend coming back! I live in McDonough but will come back to have them service my vehicle. I will be scheduling an oil change with them soon!

I would just like to say that I had a great experience here! That day I needed to travel to work by 6PM, but around 4pm I noticed that I had a flat tire. I brought my car here and they got my tire repaired quickly and I was able to travel on time! I am very grateful for they were able to help me!

Robert was super accommodating and kind. He was clear about the pricing and the needed repairs. I told him what my budget would be and he worked it out so that I'd be able to afford my much needed repairs. Sandy is running like a new woman and she still has to go back to get one more thing fixed 😁 thank you boys!

Pep Boys have always been our go to place for cars to be fixed. I highly recommend to the World. When you want quality work done on your car, Go to Pep Boys. You won't be disappointed!

The guys here are great.
I had a window issue and Rufus helped me out. He got me fixed up so i could get back home.
Thank you so much .

Ms. K is amazing here. She was able to get me in and out in less that 20 minutes for my new tires. I initially called a DIFFERENT Pep Boys who wouldn't take me because they "closed" almost 2 hours after I called which was weird. But this shop and Ms. K took me in with no issues! If you need a Pep Boys, make the drive to this shop. Great Service.

I just moved here from Michigan, and needed some new tires on my car. I worked with Ms. K today. She was absolutely wonderful. She provided me discounts, and offered plenty of service to accommodate my needs. Her service today was excellent. This was the first tire shop I’ve been to since moving to GA, because of my experience with her I’m glad that Pep Boys was my first choice, and will definitely be the only tire shop I go to here on out.

I came into the shop after my daughter’s car had a flat tire. Miss Kemia went above and beyond to locate the needed tires so that the car could be serviced the same day. She was very knowledgeable, professional, and very nice. For that reason I returned the following day and bought 4 tires for my other daughter’s car. This was my first interaction with Pep boys and they did not disappoint.

Great job Miss K! Thank you.

I had an awesome experience at this PepBoys! Jeremy was very friendly, helpful, and attenive to the needs of all the customers in the store and on the phone. I would say that he went the extra mile to help not just myself but the other customers there. Ms.K was a pleaseure also. She was very friendly, attentive, and helpful, as well. I would definitely go back and recommend this place to others. I had an oil change and new battery and my car is running smoothly. Thank you Jonesboro Pepboys!

I didn't have an appointment so I called and was given a wait time for an oil change and a diagnostic so, there was a little more wait time but expected because the diagnostic test was an after thought. Customer service is excellent with mechanics that interact with me, and props to the young lady who also took time to explain what could potentially cause the engine light to trigger in the first place. For an 11:30 walk-in and out by 3 and equipped with the knowledge of what to watch for in the next few days AND it's a minor part🙂🤔it was time well spent. I can't remember the young ladies name but the gentleman's name is Martin, and then the mechanic who actually relayed in detail if I have to follow up. Thanks 🙏🏽 everyone!

Ms. K, took excellent care of me! I came as a last min oil change needing to be done due to having to get on the highway for an unexpected travel. Although this establishment was pretty booked, Ms. K worked me in with a smile! They were very accommodating and thorough!! I was prompted to follow their app for car process and status updates which included my car being sanitized prior to completion of services. Ms. K. Was also very knowledgable and resourceful in other vehicle needs for my Mercedes Benz AMG that I had interest in. I will be back!

The customer service by Anthony was great, on time and work performed within an hour and good price