Truist

Came into the bank today because I had experienced fraud on my business accounts. Hope Meicher went above and beyond to make sure I walked out there with a game plan and spent hours working with me on setting up new accounts. She worked through her lunch break and everything and made sure to work with me on the complexity of my business account structures. I can’t say this for all Truist locations as I had to go to 2 different ones before I was directed here, but Hope was wonderful and I’d visit her at any location.

Very courtesy always looking out for their customers. Been a customer for over 10 years. Recommend them to everyone.

My faith in my bank was restored today!

I love this location!! I also love Suntrust all around!

Prompt Service and Friendly Service

Great Bank!!

Good bank

Went to bank late Friday afternoon as I needed a temp ATM card. Received outstanding service from Mr. Simpson the Branch Leader, not sure about all the low reviews as I was treated very professionally. The reason for the 4-Star rating is because I called and left a voicemail message and it's going on 2 weeks later have not received a response. Businesses should always return calls of their customers or just don't bother having phone service.

Since the merger it has been a learning experience.

Today I went to the bank to get a quick withdrawal, the teller was being deliberately slow, asking me all kind of security questions even though she knows me from coming in previously. All because I was making a large withdrawal. Also, I cannot stand for a teller to ask me, "what are you going to do with this money" I hate that with a passion. I work for my money and I will do what I want with my money. I'm serious thinking about closing my accounts and finding me another bank. And oh by the way, the transaction took 20 minutes, way too long. This was on Hwy 96 in Kathleen Ga.

The worst banking institution in America. The employees are incompetent, the corporation is predatory, and neither care about protecting your money. If you are with them... LEAVE!!!!!!! If you are thinking about opening an account... DON'T!!!!!!!!! Just do a quick Google search and you'll see that they steal money, they hang up on their clients, they have 1-2 hour wait times, and they will not resolve anything. I have already secured a new checking account at Robins and it has been a breath of fresh air. Do not continue to engage with this cesspool of toxic predatory banking.

No cashier check paper..... can't conduct business I signed up to use the account for.

Since Suntrust has merge with BB&T and become truist. I get no customer service at local branches. Calling the phone has always be a hour to two hour wait requesting a person to, My husband and I are very unhappy we have been with Suntrust or 23 years, We are looking for a new home.

Backed up out onto the HWY 96. Had to use this location again because the Galleria location is closed again. They never have enough people working the tellers and the loan officers are never busy and just sit around. Other banks allow you to go inside and handle business. You should never have to wait an hour to make a deposit. Please don’t blame the Covid either they were horrible before that ever started.

Lobby is closed while other banks are open. You can make an appointment to open an account but told to go thru drive-thru to close account. Personal banking at its finest! Just one more reason to leave!