Innovative Automotive

2007 BMW 525i was taken to these guys to replace the A/C compressor and dryer, etc. While in there they replaced the water pump (with their recommendations) since it would be quite a bit more to replace later. I agreed that it was probably best and only the cost of the water pump.

Everything has been running great for the past few months and especially in this Texas heat!

Unreal. I hit a curb and my car was shaking badly. I took it to a repair shop off of Harwood by 121, and my quote was over $3,000 and rising. I saw the Yelp reviews for Innovative, and decided to give them a try. Firstly, my car is running perfectly fine now. Secondly, it was done for less than $1000. They were so honest about the issue. They never tried to 'talk me into' anything. I spoke mostly with Matt, who told me what each problem was and what my options were to fix it. They searched for the best deals on parts, and operated with my total bill in mind. They work fast too. Since I was paying so much less than I expected, I was able to do more work to the car that wasn't 'necessary', but was very convenient. I will never go anywhere else. Best company ever.

I had a great experience dealing with Matt. I had some major work done on a 2001 ranch truck and he completed it faster than I had expected. He even identified a potential problem that I didn't even know I had. His prices were very reasonable and I will definitely take my other vehicles to him when they need servicing.

Great team, they have taken good care of our Honda Pilot and Acura TL over the many years since 2003! They never push work not needed and treat us like family. If only they work on other non-Honda lines will surely make more money, but they limit and specialize in those two lines. Always gave cheaper solutions if available and ready to help us out 👍🏻👏🙏

Matt is an awesome mechanic. Him and his crew looked at my 2001 Ford Expedition, and they found a ton of problems with the old thing, unsurprisingly. It’s got over 230k miles on it. The reason I’m writing this review though, is because of the high standard of honesty and integrity going on at this shop. Matt was thorough in his research, and he was honest about what the problems were, all the options I had to solve them, and gave me advice on how to handle it as though I were family. And this is how they treat all their customers! I hardly know Matt, so he could have just as easily lied. Anyhow, this is a great shop. Go here and they’ll fix you up right, no BS involved.

To elaborate on my review. I've taken my truck in to Matt and his staff for fixes that are big or small. They get everything done right. They make sure before they release your vehicle to you that everything is done with your safety in mind above all else. They don't try to add extra fees in here and there, very straight to the point. I ask them to do a lot of things and they always have a go get em attitude and are always yes we can. I love the fact they don't make any promises up front like most other shops just to get your business in. So there's no room for let down. And there's no lies. I 100 percent trust Matt's leadership, outstanding fella and seems to have a great moral stand. All you can know is that these guys here are professional and do the best work out there, and do everything in heir power to get you up and going with a healthy vehicle. They'll even go as far as if they don't know the answer they sure will try to figure it out! If you want peace of mind dropping your vehicle off somewhere I couldn't recommend a better place. As long as Matt is the man in charge I'm a customer. And truth be told anybody that has ever given this place a bad name I feel they are probably those pain in the rear people that are quite impossible the satisfy on a customer service viewpoint. Never pleased, but always ready to criticise!

There are a lot of places to take your vehicle for service, I have found that the guys at Innovative not only know their game, but they are honest as well. I've taken my vehicles several times for brake jobs and other items, and they are always fair in their assessment of the problem. Matt in particular is a great guy that will take the time to explain what's really going on with your car. I would have no problem recommending them to anyone. Great job, guys.

I have used innovative auto for over 5 years now and have had nothing but awesome for Customer Service honesty and great workmanship. I have brought my truck to other places where they could not find the problems and charged me $4,000 leaving the problem still happening and I brought my truck to innovative immediately after and they grease my bearings free of charge and fix the problem. I also have had many many other issues and everytime I bring any one of my vehicles and they take care of me at a great price and they are 100% honest with me. I want to thank them 100% As Matt has been nothing but a godsend.

Matt has always been incredibly helpful, prices always reasonable and these guys will do everything they can to get you on the road safely. We had a lemon vehicle a few years back and these guys spent countless hours diagnosing problems to find a solution.

If you need a good mechanic then look no further than innovative auto. They have been here for a long time, have a stellar reputation and will be our family mechanic for the foreseeable future.

These guys are truly amazing. My car broke down just while passing their parking lot..the mechanic kevin was working after hours and i asked him for help. So i left my vehicle over night.the next morning matt called me gave me a quote and even lowered the price so i could get an OEM part for better quality. They really could have taken advantage of my situation and they didn't. I did call other places and got higher quotes.They helped me out. I highly recommend this shop!!! I may even drive out of my way just to go back to them for future needs. They have earned my trust!

Always takes care of the problem in a timely fashion and is usually dead on his estimates.
I use them for all my personal vehicles and all my company trucks. The girl up front is crazy in a good way

I worked with Matt at the Grapevine location. He was very friendly and professional. He gave me a fair quote, and stuck to it. His quote came in under half of what Grapevine Nissan dealership quoted me!
They put a new axle on, re-aligned and it was driving funny. Instead of giving it to me and letting me complain, he called before I picked it up and asked if I had experienced it before. We decided it was a new issue, so he put on a second axle and re-aligned again, same issue. He sent my original axle to be re-built, and put it on and re-aligned again. It's driving great now (decided it was probably a manufacturer defect and is looking into it.)
More than anything, he was honest - he didn't just put the axle and send me on my way. He kept working on the vehicle until the problem was actually solved.
Despite having to do the job 3 times to get it right, he didn't try to slide in any extra charges to cover the extra labor expense or try to make it seem like it was my fault to charge me more. (There have been so many times I've had to argue with people that I shouldn't be charged more for their errors!)
He was respectful of my time and kept me in the loop. I'll definitely use their shop again.

My family and I only take our vehicles here. Matt does great work and is always fair. I feel comfortable taking my cars to him knowing that he is honest about what needs to be worked on and that he will do a fantastic job!

Matt and team are great! They take care of all of our needs timely! I would recommend them to anyone!

I have used Innovative Automotive for several years now for multiple cars and I have never been disappointed. They always provide thorough explanations of any problems, make suggestions based on my circumstances as well as the car's needs, and present options for me to choose from. They even suggested that I take my Honda Odyssey to another shop because the other place was better equipped to handle my needs. I find that the guys at Innovative not only care about fixing your car, but they care about the driver of the car, and their honesty is above reproach. If you need a good mechanic in the Hurst area, there is none better.

My biggest fear going to a mechanic is being taken advantage of. The reviews brought me to this shop. I walked in and told Matt my concerns and he told me they’d let me know what they find.

Long story short he called me back and recommended me to a transmission shop because it would be smarter for me to go there because that’s where the issue was.

They are very very honest and fair with Pricing. They are my go to shop in the area.

They have always done a great job! We've been going to them for years and they always tell us exactly what's going on and don't sugar coat anything so I can make an informed decision. They do great work and have always taken care of us.

Highly recommend!

I took my 1990 Dodge van in because of a knock/rattle. They found the problem and fixed it easy peasy, for a nominal charge. I’m so happy to have a go to on the area when I’m here.

I have taken 4 different cars to Innovative over the past few years. Every experience has been outstanding. Matt is well versed in his trade and has exception communication skills. I have brought our cars in several times after getting OEM dealership "suggested" repair quotes and Matt has identified those that require immediate attention and provided guidance in which "suggestions" to ignore. In one instance I brought my VW Passat in for a repair and Matt identified a failing part that Innovative had installed earlier. He replaced the part at NO COST. He could have ignored it and waited for it to fail out of warrant, but he didn't. Seems like an A++ shop to me.

My Hyundai Veloster was quoted at almost 3k to fix a turbo by another shop. I brought it here to Matt and his team replaced the part for less than HALF of my original estimate. Quick and painless the car runs better than when I bought it. I wouldn't take my vehicles anywhere else.