HSB Insurance

Isabell Mendez, you have not been a customer of ours since April 2019 If you called us Monday January 30th we closed due to the weather. We do not have voice mail on our phone system so you could not have left us a message. If you need to get ahold of us please give us another call.
Lori Quintana if you were dissatisfied with service you will need to speak to your mother, who worked here when you had insurance with us and you only dealt with her. That is why she no longer works at HSB Insurance.

Michael Bearor at HSB has been my go to for 26 years. She’s one of the most knowledgeable insurance professionals I’ve ever dealt with. Ive made the mistake of going elsewhere, and that experience made her shine even more. She’s been a blessing to us, and everyone I’ve sent to her.

Michael Bearor is the person to ask for to help with all you're insurance needs she has been in the business for 37 year's. she's in from 10:30 to 5:00. ask for her.

Idali took care of me as soon as she saw me. Great customer service.

Efficient and professional.

Takes them more than 2 weeks to call back for a quote, or not even that. You have to keep howling them down, owner is the same way. They answer the phone with an ugly attitude. Very unprofessional. I will be switching insurance agency’s. They are very absurd.

They do not disclose that they charge you an EXTRA $121.00 AGENCY FEE ON TOP OF YOUR DEPOSIT FOR YOUR INSURANCE DOWN PAYMENT IN FACT I WAS TOLD THAT MY DEPOSIT WOULD BE $351.00 AND ONLY AFTER APPROXIMATELY 20 MINUTES OF HAVING THE POLICY WE HAD TO CANCEL IT BECAUSE THE VEHICLE WE WERE BUYING AND HAD PURCHASED THE INSURANCE FOR WE WERE TOLD BY THE CAR LOT THAT THE BANK WOULDN'T FINANCE BECAUSE IT HAD A SALVAGE TITLE WELL WE IMMEDIATELY CONTACTED THIS AGENCY TO CANCEL THE POLICY AND AFTER SEVERAL PHONE CALLS BACK AND FORTH WE WERE INFORMED THAT PROGRESSIVE WOULD TAKE 10 TO 12 BUSINESS DAYS TO REFUND OUR MONEY AND ONLY AFTER SEVERAL MORE PHONE CALLS WERE WE INFORMED THAT PROGRESSIVE WOULD ONLY BE REFUNDING $230.00 OF THE $351.00 DEPOSIT AND THAT THE REMAINING BALANCE WOULD NOT BE REFUNDED BECAUSE IT WAS A FEE BEING CHARGED BY HSB AGENCY THIS IS IN MY BOOK VERY VERY FRAUDULENT AND MISLEADING AND I DON'T RECOMMEND THAT ANYONE USE THIS AGENCY AND IF I COULD POSSIBLY RANK THEM ANY LOWER THAN THE ONE STAR 🌟 THERE IS NO NEGATIVE NUMBER BIG ENOUGH TO COVER THE UNDERHANDED DEALINGS OF THIS AGENCY

Can't ever get a hold of them 😕 or they don't call you back like they said they would very frustrating

Incompetent, raised my monthly payment due to their negligence..