Fifth Third Bank & ATM

Had, yet another, great experience yesterday afternoon at this branch. I have known Harpreet for probably over 10 years and she is always fantastic. Yesterday I worked with Mariam (sorry if I don't have the name right, but we talked about her daughter singing if that helps). Mariam was genuine, helpful and made me feel like she really cared. Thank you for making my day even better.

I absolutely love this branch! I have followed the manager Sandy to this location for all of my banking needs including my business and personal accounts. She is by far one of my favorite business associates that I've had the pleasure of working with for the last 15 years. I highly recommend this branch!

I love this bank, I've been with 5/3 for 14 years and it's been great. Recently, they updated their app and now check deposit is a headache, the app will not take a photo of the check no matter how I do it. I followed all instructions and still nothing. It worked fine when the user had to snap the picture. Please fix this issue. Still 5 stars, just a small glitch is why I'm writing this.

The staff is ALWAYS polite (even when busy) a dental office actually bought a branch near me but, kept the ATM in the bank for customer convenience- I prefer this location & say thanks to all

Have been going this branch since it was in Farmer Jack's. People are awesome I've always been happy with the service. Reasonable even when I have made the mistake.

I only today opened an account, but the banker, Harpreet, is such a smart, professional, gorgeous person. I have zero doubt that I’ll regret changing banks.

My Bank❤

Everyone there is always friendly and helpful. They have always assisted me within their ability.

Good bank

Gets the job done.

Canton/Ford Rd - teller said she didn’t know who my deposit was from?!?! then teller said her limit is 2k then manager said no to any withdrawal on amount showing available in account
-then the next day at Livonia/ Plymouth Rd (Anna said “let me see, the deposit is still in transit- it can revert quickly “. i said- “ the deposit that says processed?”. Anna went to speak to someone and came back and said there is not enough money for your transaction”. i said “ u have some amount what amount do you have? do you have $1,000? she said “let me see- no you would be right at that limit” ) for a $1,000 withdrawal- I asked her to clarify her statement and she repeated the same. I understand you use our deposits to 10x or more your profits so there is no valid excuse for not having $1,000 for customer withdrawal on processed deposits in account. Canton and Livonia need training- biases show easily at these two locations….

Worst customer service I’ve had at a bank in a while. And the poor service is consistent every time I go to this location. Gina Simmons is the only person I will speak with at this location from here on out because she’s the only professional I’ve encountered so far. Wish I had another branch close by.

One teller on a Monday for inside and drive through. ATM out order. Very frustrating bank trip. Teller was very nice.

Worst banking experience I've ever had

I've been with this bank for 15 years. In that time my account has been compromised over 10 times. I'm changing banks. Horrible online service. No one speaks English.