Bell Racquet Sports

Positive memorable customer service instances are rare and I was pleasantly surprised here.

Long story short, ordered two racquetball racquets. Turns out stock was depleted after ordering. Instead of a simple refund, Cate contacted me and gave me the impression that my business was wanted.

After a few back and forth emails, I am still receiving my equipment. Cate and BRS (Bell Racquet Sports) made me feel valued. I will definitely consider them for future racquet sports needs and you should, too.

Highly recommended! I found them online when trying to find a place that restrings racquetball racquets. I called and spoke with Cate and she was like the most helpful person ever - helped me determine what string to use, tension, etc as I knew nothing about that. Shipped the racquet to them and got it back a few days later, looking awesome. Sent them another racquet too a week or two later and just got it back. See accompanying photo. Great service and excellent work.

Not knowing this business. I had some apprehensions about ordering a pickleball paddle via internet. I called to find out what weights were available. What service from Kate who gave me all the information and reserve a paddle for me, which I ordered straight away. She even confirmed to me everything on the phone. It was Wednesday and I received my paddle on Saturday. So happy ! Bell Raquet Sports will be now one of my favorite business for my pickleball needs... Thanks Kate !

Staff was efficient and helpful. Nice selection in the plaza in the corner. Quality inventory.

Like many of us, I caught a pickleball bug and this is the place to get your pickleball gear! I have bought so many pickleball gear and accessories from this place, they have been welcoming and helpful since day 1. 10/10 would recommend this place. Support the local business people!

These folks are great. I needed a pair of tennis gloves just before Christmas for my son, ordered a pair on line, and asked if they could try to get them to me in time at a reasonable cost. On a day they are supposedly closed, a Sunday, they suggested a pair they considered better, that cost less, and got them to us on time at a good cost. Can't thank them enough for their outstanding service.

Bell Racquet Sports is a great place! The employees were very helpful and local. Overall great employees with lots of knowledge on the sports. Great place to get a new racquet or get your tennis racquet restrung. I got my tennis racquet restrung and they gave us lots of different stringing options and colors and were very helpful and knowledgeable on the topic. This is a great place to get new racquets or get your tennis racquet restrung. I highly recommend Bell Racquet Sports!

The best stringers in the area and have all the tennis products you need for a great price

Best racquet sports store in Rochester. Locally owned shop with a great selection to choose from for any type of racquet sport you're into. Bruce and Aaron are extremely knowledgeable and can help you with anything you need.

Great place with great employees. They are knowledgeable, professional, and local. Support this gem of a local business. I have gone here for re-stringing, a new tennis racquet, a new paddle tennis racquet, new tennis shoes (twice), and more. My family and friends have been here and have had similar, stellar experiences.

Purchased volleyball shoes here for $5 less than could be found on Amazon or other sporting goods sites. After having an issue with the tread on the shoes, I was able to get a replacement pair even though I had already thrown out the receipt and shoe box. Great prices and customer service.

People were helpful. I demoed 3 racquets and was able to decide on which one to buy.

Had a small grip issue which was handled with professionalism and courtesy by the owner. Will continue to give them my business and recommend to fellow league members.

I've always had great interactions with the staff. Never purchased a disappointing product or received poor service. Great people and a great store.

Fantastic service, guidance and prices. What more can you ask for?
Oh, and shipping was lightning fast. Had my racquets in 2 days.
Great stuff - thank you!

Great customer service! I was having trouble ordering online and they e-mailed me to call them to sort it out. They placed my order over the phone within 2 minutes. Would definitely recommend!

Nice and helpful staff, well stocked store with a small variety of giant tennis racquets for sale on display by the window.

It is pretty nice inside and the staff is very helpful. Also the demo program is a really good idea, it's free if you buy one in the end!

Knowledgeable, wonderful service, local ownership, and wide range of products for both beginners and advanced players. Great store and great people.

Awesome customer service! One of the best sporting stores in NY!