AAA Car Care Plus: Columbus Northwest

I am out of town and at The James Cancer Center. We picked up a screw in the tire. They were able to accommodate me with only an hour til closing!! Life savers... Austin... you're amazing!!

The experience was fast and convenient. The employee working there was very nice, and took her time to help and explain everything. Definitely recommend this office.

Rose communicated well with me on the service. She was efficient and pleasure to converse with. The technician on my car was professional. I was able to spot check underneath my chassis. The service bay was kept in good order. Recommend this AAA to anyone with AAA service.

Austin and mike were very helpful. Took good care of my car when I was having an issue.

I rolled in, desperate with a shredded tire. Having tried to change the tire myself unsuccessfully and on a time crunch I asked if they could help. So professional and thoughtful Mike assured me that they would have it fixed in no time. They did! 10 minutes later I was driving out of there. Thank you Mike and AAA for being so kind and courteous!!!!

Thank you to Rose. I called as my tire pressure was low and I wasn't successful in filling up my tire. I recently purchased new tires at this AAA Car Care Plus. Rose gave me several options. I stopped by and she inflated my tire - and it has stayed inflated! Thanks Rose.

While not always the most affordable place to go, I always get great communication about costs, timely work, and I've never had work suggested which didn't really need done. Because I have been skeptical, a handful of times I went to another place for a second opinion and I was always reassured that the work really needed done. That matters a lot to me!

I took my car to my previous go-to shop last year to have my brakes looked at because they were clearly not working properly. I was told my brakes were fine. After a year of driving on brakes that were clearly not fine, I decided I was going to take it to AAA Car Care because their online scheduling tool made it super easy to set up an appointment. I am so glad I did because it turns out my brakes were in fact royally fudged up. The customer service was excellent, the scheduling was easy, they sent me a link that explained exactly what they identified to be the issue with photos pinpointing the visible issues, and they provided very clear directions regarding the work they wanted to perform before asking my permission to proceed. Upon the completion of the work, I received a text and phone call that my car was ready and I was walked through my invoice item by item. They offer a warranty on the work they performed and even applied coupons to my bill to reduce my overall cost. As a female, this is the best experience I have had to date with a car maintenance establishment. I highly, highly recommend taking your car here.

They worked really hard to get my car working. It took a few days but that was part availability issue not them. They called every day to keep me in the loop, which I really appreciated. The synthetic oil change is also the cheapest I have found in the area.

Huge shout out to Ron and his sidekick for going above and beyond and helping two out of town women with a wardrobe malfunction. Ran diagnostics right away identified the problem creatively came up with a way to rectify the situation. ( blower fell off )
Love T Rex and Skellitorrex

My OSU daughter's car wouldn't start two days before she was to come home for break. She tried having it jumped but it didn't work. Crunched for time, I called around. AAA Car Care Plus was the only local shop able to check it out the same day. Within an hour of having it towed to AAA, I received a call from Eric with good news...it only needed a battery. Knowing our story, they could have easily taken advantage of us and charged us for unnecessary work. I highly recommend AAA because of their honesty!

If you ever question whether or not AAA is worth it. My car had all these what were thought to be issues the tow driver came and had us try and start it. Long story short she herself ran out got a battery and replaced the battery in my car. We researched the pricing and it was below market value price on the battery and free installation right in our parking spot. In doing so the bolt in the bracket where the battery sits broke off due to the corrosion of the former battery. We took it to the AAA service center off bethel as the lady suggested and they got the bolt out and replaced it for free.

Our tow drivers name was Queen and she was fantastic!

A headlight was out and the place where I bought the light said the car engine was too complicated to be able to replace the bulb easily. I would have to go to an auto shop. I thought $$$. They had recommended AAA CAR CARE on a previous trip so I stopped in there to get an estimate of the cost. They pulled it in, replaced the bulb in 15 mins or so and NO CHARGE. I was delighted! Thanks so much AAA CC PLUS.

I had a new fuel pump and a couple other things repaired at a AAA certified place in Michigan back in January due to it going out while visiting my parents.

Last week my car just stopped getting any fuel pressure as I was driving down a very busy road. I had my car towed to this facility and they took the time to look over everything thoroughly. It was the fuel pump again but even though it was under warranty the other facility in Michigan couldn't find the proper paper work other than a generic receipt with one part number on it and spoke down to me like it wasn't their issue. Ray, Eric, and the other guys took care of the hassle of talking to the place in Michigan to having them pay for the cost of all parts/work and then everything completed within 3 working days for me. I can't thank them enough for all that they did for me. You guys are awesome!

I recently had service performed on my car. Brakes, brake line, brake fluid, power steering fluid, brake light and drive belt. Car has over 160,000 miles. I was pleased with the service and I appreciated the photos they sent showing the areas to repair. The work was completed within a few hours. I plan to return for service.

My tire was punctured with a screw and we brought it here. Initially they said they would need to just get a new tire, but after they inspected it they were able to fix both my current tire and the two donuts my wife and I found out were flat when trying to get the car there. I will always respect a mechanic that finds a way to fix the problem for less and without resorting to just replacing the part immediately.

I have taken my car, my daughters car and her mothers car there for safety inspections. Ken Hilliard and his staff have always been nothing but courteous, fast and honest with their recommendations. They found a severe issue with my daughters car and fixed fast. They are extremely fast and thorough. Highly recommend their sevices to everyone I meet. I will not take my vehicles anywhere else.

The best staff & car service specialists. Prices are amazing & wait time is significantly less than larger local competitors ♥♥

I really trust these people. I've brought my old, limping, but beloved truck here many times. They're professional AND personable (a rare mix). Good value for the cost, and currently, a great team providing excellent service.

Dealership said I needed $700 worth of work on the front end of my mother vehicle because of some movement in the suspension would lead to ball joint failure. I took it the AAA because they do most of my work over the years to get their opinion and yes it would lead two ball joint failure in about a hundred thousand miles the car already has 130 on it I don't foresee anybody in our family driving it that far and based upon the Age and condition of the car in general. The ball joints were in good shape and it doesn't affect the safety of the car. Thank you AAA for saving me the cost of something I didn't need.