Lisa Diemer American Family Insurance

Lisa and her team, Janet, specifically always provide great service. They are always available when I need them and they recently helped me get additional coverage for a trip, which required them to work with the underwriters to provide me the service. I have been a customer since 2004, 20 years and I have never been disappointed with their support or service!!

I am very happy with the attention to detail Lisa Diemer and her team provide to all of the policies we have with American Family Insurance. From home, to cars to business policies, I feel safe and secure in knowing I have coverage when unfortunate events occur in life.

I have been doing business with Lisa Diemer American Family Insurance since July 2018. I currently have three cars and my home insured. Associates have been consistently kind and patient in each of our interactions. Importantly, at the end of each year (or end of insurance period), Lisa and her associates will make good faith efforts to secure all available opportunities for premium reductions, so that you pay the most optimal premium available. I really appreciate this.

Lisa and her team are the best! They are very responsive, always looking for every way possible to help in lowering costs. A true family member when needed! I will continue to keep working with them for all my insurance needs for the future!

Lisa Diemer & team deserves the highest praise for their outstanding service. Her personal dedication to ensuring I have the best coverage is truly remarkable. Lisa has ALWAYS invested the time to understand my unique needs and provide tailored solutions to each life changing event. Her honesty and transparency have been a breath of fresh air in the insurance industry and is truly unmatched. I wholeheartedly appreciate your commitment to my peace of mind. Thank you for every annual followup, Birthday, and Holiday wish. I truly couldn't ask for a better agent!

Lisa and her team of professionals are outstanding to work with, we could not be happier with the personal level of service that we receive and highly recommend her agency! They make us feel important and valued, and that means a lot to my family!

Lisa Faytle did an outstanding job reviewing the Homeowners Policy in question, explaining the inflation index adjustment process and American Family's recommendations to offset the increase. She took the time to answer all of my questions without reservations.
5 Star service!

We've had our 2-3 autos covered for more than 5 years with Lisa's office. The office is always friendly and helpful. The website facilitates paperless transactions simply. We went with a homeowner policy and received a sizable discount. Recently, we purchased a universal policy because our daughter and her children moved in. We were concerned that if she caused an serious accident we could be sued.

Lisa is the best insurance professional we have ever had. Lisa and American Family have exceeded our expectations on every front. Lisa and her staff are super responsive, incredibly helpful and always walk us through the steps necessary to deal with whatever problems come our way. We've been with Lisa for close to 20 years and there is no other insurance company or agent we would rather work with. Lisa always goes the extra mile to make sure that we get the help we need. Lisa and her staff are truly exceptional at what they do and are always a pleasure to work with. Do yourself a favor and call them. You won't be disappointed.

I have known Lisa since she started in the insurance industry. She’s more than my agent, but I consider her a friend. Always available when I’ve needed her. Her staff is amazing as well, some still with her since the beginning. Would highly recommend if you need an agent who is reliable and who really cares about her clients.

Lisa has been our home and auto insurance agent for the past 25 years, as long as we have lived in Ohio. Through car accidents, an occasional chipped windshield and a backed up sump pump in a once in 100 years rain, Lisa has handled all of our claims, no questions asked.

She has even brought homemade goodies to a big party at our condo.

Everyone needs insurance these days and Lisa is a great resource for all of your home and auto needs!!

Lisa is kind, compassionate and caring. She truly values building relationships in her business and I always feel like she is in my corner. She is such a great communicator and explains coverage options in a very easy to understand way. I highly recommend her!

We've been with Lisa Diemer over a decade. She and her staff have always responded quickly when needed, helping solve issues in stressful situations. Great team at this office!

I have had an amazing experience with Lisa Diemer and her team. Customer service is exceptional! My back window shattered while driving on the highway and I was able to get ahold of Lisa immediately. I didn’t know what to do and she quickly put me at ease and steered me in the right direction. She made the process very simple which alleviated a lot stress. Highly recommend this agency!

I love having them as my insurance company. I have Lisa and her group or years and will be taking them with me to my new house next year when it is finished. I can't think of having anyone else for Home, Car and Life.

Lisa has been great to work with! She is very knowledgeable, professional, and her communication is outstanding. I would highly recommend her agency to anyone in need, or anyone who wants to review what they have to be sure they are properly covered!

I was in search of new car insurance and I found the Lisa Diemer American Family Insurance agency through a Google search. I lucked out because Faye was super friendly and helpful in giving me the insurance quotes and info I needed to make my decision. Everything was done in a timely manner and any questions I had were answered. I highly recommend!

Lisa and her entire staff are nothing short of awesome! We have been with Lisa for years, and it’s peace of mind to know we are taken care of! Cannot say enough positive!

Lisa Diemer and her team personalize the insurance experience in a way that shows that they truly care about each customer. Whether it’s covering a new car or home, or processing a claim, they are always available and responsive to make sure you’re questions are answered and that you’re getting what you need. And they go the extra mile to make sure that you’re getting the best price for the coverage you need. I cannot recommend them highly enough. I have worked with Lisa and her team for years and have never felt like they take the business for granted. Super responsive and attentive.

Lisa has handled the majority of my insurance needs for 10+ years. She stays in communication and lets me know whether any changes are necessary in addition to reviewing my policies annually. Lisa also has helped in connecting me with people who could assist in areas outside of providing insurance, and I truly appreciate that!