First Merchants Bank ATM

Great people here who care about their customers. I will say their hours being reduced was a bummer. I hope they consider going back to their old hours, but I own a business and for the sake of my employees, I have shorter hours so I understand.

Holly loves the mun-muns 💲💲

I have only been to the Clintonville location, but I can honestly say that I have had nothing but great experiences there. The staff have always been friendly and knowledgeable. Many of the staff know me by name when I enter, which I truly appreciate.

I wish everyone was more confidently trained in the Cash Advance process. Otherwise, I am still banking with First Merchants. Not blown away. Not super disappointed.

Normally I have a great experience when coming to this bank. Everyone is friendly and I can walk-in then walk-out, but the past few times I've came it's been a disaster

My husband & I decided to go with Cooper State Bank because there were a number of branches close to us, the hours were fantastic and because we were seniors, we didn't have to pay for our checks. Since becoming First Merchant's bank, the hours are the same as any other bank and now I will have to pay $26 for checks. Thinking seriously of changing financial institutions.

I've always had a great experience, until yesterday. The teller was rude, and not interested in any business I had. I don't know if I'll go back to that location.

this location is closed. its a dunkin donuts now. See response from first merch below. Don't care. Just take it off the map.

This bank deserves zero stars. They recently “lost” my deposited paycheck (only to “find”
It weeks later); customer service is terrible; branch staffing turnover is very high, and tellers aren’t well-trained; fees are exorbitant; debit cards don’t offer tap payments; and the on-line banking system is the worst I’ve used. In sum, First Merchants provides few of the services or reliability of the big banks, yet lacks the friendliness and customer service of smaller community banks. Go elsewhere.

I joined years ago when they were CS bank. I loved it then, they had great hours and very friendly staff. When first merchants bought them all that changed and they became just any other unfriendly Bank. I left them within 5 months of their transition and doubt I'd ever go back.

Gave teller my check to deposit to my account & license, 14 mins later and no communication back, I had to ask what what the problem was? Did not take time to ask me any questions about the actual structure and signing authority on my accounts ....thought I was writing myself a check??? 2nd time I’ve dealt w a manager at this branch that couldn’t understand checks from LLC to LLC. Multiple issues w this branch. I’ll stick to Grandview branch...they are competent.

I Chose CS Bank primarily bc of the awesome hours. Since switching to Merchants, my ATM deposits take 3-4 business days, the mobile app doesn't always work on Android , and, most importantly, the bank is never open when I need it to be. There is no reason for me to stay with this bank, when they don't offer any more than my out of town credit union thru work offers. At least I have an ATM in my office and customer service is available all hours bc we have east and west coast offices.

Do your self a favor and bank elsewhere. The technology the bank uses is ten years behind. Plus unlike other banks they don’t protect your money they try and embezzle your hard earned cash. There is a reason they are a small bank. That reason is they suck.

The bank is supposed to be open until 7??? I was just there at 6:30 and the bank was completely shut down. I had cash to deposit to cover a check!

Could not have thought they could get worse

Was on hold forever impossible to reach someone when you call .