Protective Life Corporation

Turns out I was calling the wrong place, but they somehow got me to the right people anyway. Awesome customer service

Same dumb and slow processes as reported by others. I am not trying to accomplish anything out of the ordinary but have been faced with lack of response after lack of response and odd emails asking me to sign things that I have already signed months ago and asking me to do it by some deadline that has already passed long ago. A frustrating waste of time for a process that should be automated and take less than 10 minutes.

Called about some surrender paperwork I received. Got on the phone with a representative to walk me thru some tricky signing areas, step by step, line by line, page by page only to find out 2 weeks later that she told me incorrect info and now I have to wait another month for this whole paperwork process to be completed and hope it's right this time!!!
Not to mention each time I call I'm on hold for 20-30 min!!! Seems like they're purposefully trying to get out of paying out for a policy we had for 30+ years!!
Don't know if all insurance companies are like this but I would definitely look elsewhere!!! Is there something less than 1 star?

Rating: Negative 1! I began the process of buying term life insurance back in December 2019. Protective was suggested as having the lowest rates for seniors (I'm 65). It took until March 2020 before they issued a quote. After losing my initial information and not being able to find it even after I re-sent it 3 times during January-February, they finally offered a much higher premium rate - because I am "underweight" according to the charts. I have weighed between 120-130 since high school, depending on various life events (kids). It is now May 4, 2020, and they still have not offered me a quote that is acceptable.
Customer service is apparently not a high priority with their company.