HappyNest Laundry Service

I have been using Happy Nest for several months now, and my experience has always been perfect. As a postal employee who works lots of overtime, I often had trouble getting to the laundromat. But once I found Happy Nest, I fill up my laundry bag and call them once it's full. And it's back the next day fresh and clean! Perfect service every time!

I was drowning in mountains of clothes after a closet clean out. I have a washer and dryer but not a lot of time. I was mildly depressed and very overwhelmed having all of these clothes piled up everywhere in my home. On a whim I search laundry services not even thinking about one that would pick up and return my clothes. HappyNest stuck out and was by far the easiest and quickest service that came up. Account set up was easy and the schedule was perfect. The whole process was seamless. I knew from start to finish what to do, when to do it and where my items were. Not only that but I had so many options from what detergent, fabric softener and methods I wanted used in the care of my clothes. With other services I’ve never had that choice and was at the mercy of what they had. They came back the next day exactly how I wanted. I couldn’t be happier. Amazing service!! By far the best thing I’ve done for myself all month.

Our washer broke a couple of months ago. It was really unfortunate timing and we had significant delays with delivery of the new washer. We signed up for Happy Nest and it saved the day! It is very easy to use, the turnaround time is quick and our clothes came out great! Last week, our dryer broke and the first thing I did was to sign up for a Happy Nest pickup. The dryer repair was a no-go today, but our house is still running smoothly because we have Happy Nest.

I would just like to say that I've been very impressed with the way you do business, your website is so easy to maneuver and the people that picked up and delivered my laundry were friendly and warm and professional. It was also so nice to be able to text a question and was promptly answered. My clothes are PERFECT and folded so nicely and for the amount of clothes I had to be laundered (which was a LOT - LOL), the price was fair and reasonable - this was my first time but it certainly won't be my last - the whole process was wonderful! THANK YOU!

Love having the option of a laundry service (not dry cleaner) that picks up and delivers. Drivers communicate well when they will arrive for pick-up. Customer service is excellent.

After an initial shaky start with miscommunication between them and I the pick up and delivery service went very well. I can't wait to use it again, due to my financial situation it will be next month, though.

My 1st time using this service. Very courteous drivers. Clothes were neatly folded and hung. Will definitely continue using them.

I am relatively new at this service and have found it to be most helpful to me. Their service is reasonably prices and extremely convenient.

Best lil laundry joint in the area. Clean, employees are amazing.

Inconsistent service and quality. Damaged several items of my clothing

Sent off some area rugs to be washed… the rugs were returned wet, matted, smelled absolutely disgusting and they somehow managed to make the rugs look significantly worse than when we sent them off.

To add to the issue, they double charged me almost $70 for the service (they are small, lightweight ruggable rugs) and I had to call customer service twice because the charge was not corrected. I asked for a refund since the service was so terrible and they initially refused. It wasn’t until escalating the issue (and posting a review…) that they offered a refund. But we are still left now with an even bigger problem than we started with.

It’s not worth the risk.

WORST LAUNDRY SERVICE EVER!! STAY AWAY!!!! RUINED MY CLOTHES. I RECEIVED MY LAUNDRY ORDER BACK AND MULTIPLE ITEMS HAD STAINS ON THEM. I NOTIFED THEM AND THEY SAID IT WAS MOST LIKELY DETERGENT OR SOFTENER AND THEY WERE CONFIDENT THEY COULD GET IT OFF; THEY ALSO ASKED ME TO LABEL THE BAG AS A REWASH. I PLACED THE BAG WITH THE NOTE; THEY CAME BACK STILL STAINED. THEY SAID THEY ARRIVED STAINED ORIGNIALLY AND THE PERSON THAT PICKED UP MY BAG FELT THREATENED BC THERE WAS A NOTE THAT SAID REWASH. CAN'T MAKE THIS STUFF UP. SEE PICTURES. STAY AWAY FROM THIS COMPANY.

UPDATE, 5 months later: My mistake for giving them a second chance. I was told by customer support that I needed to put my clothes outside by 7am, regardless of what their useless, incorrect “notification text messages” say. Literally the same scam I feel for last time. At 6:30am, I receive two text messages. 1st, that someone will arrive between 5:30 and 7:30 to pick up my clothes, and 2nd, that I missed my pickup at 6:22am. This is fraudulent business practices and I will be reporting them as such.

FYI, they know their notifications are inaccurate but refuse to do anything about it, so they can purposefully scam people.

Stay far far away from this company they will just take $25 from you as many times as they can for “missed pickups”, and refuse to refund you until you finally have to report them to your credit card company for fraud.

ORIGINAL REVIEW: Wow. Horrible first experience. For my first pickup, they say someone will arrive at 8:50-9am. Then at 7:54am they CANCEL my pickup because “we couldn’t find any clothes to pick up”. 🤔

I scheduled a laundry pickup from my apartment where I have had them picked up countless times by HappyNest. I even put my clothes outside as soon as I woke up at 7:30 am. It’s past noon and they are still outside. I get on the app and it just says “missed pickup” and to schedule a new one for 5 days from now… they never sent me any kind of notice or anything, and their app has 0 options to contact support. Do not use them.

They don’t serve my area which is literally in the middle of two areas they do serve. The reason why is sad