Earthsake

Purchased an air purifier from Earthsake because of the wild fires, smoke, and ash in San Francisco. The customer service was excellent, the price was fair, and when I said I had no place for it to be delivered they graciously worked out details for me to go pick it up at the business warehouse.
The Bliss mattress I purchased from them 7 years ago still provides night after night of comfortable sleep.
I have, and will continue to highly recommend this store to family and friends.

I love their organic products, their service, and the ability to speak to the owner. Support small local businesses.

Over the years, I’ve bought towels, latex pillows, Q latex bed, wonderful sheets, and such. Thank you for providing these wonderful products. 🙏🏻

This place is so awesome. I love that 99.9 percent of their products are derived from natural sources such as whool (sourced from the great USA), cotton, natural latex etc. SAY NO TO SYNTHETIC FIBERS AND PLASTIC!! The staff is super friendly, helpful and will accommodate their customers. Only down side is that it's pricy but that's the cost of quality. Worth it.

Stopped in and found the perfect gift for mother's day. Chatted with the friendly staff while they wrapped the gift.

Great place for organic cotton and wool bedding and pillows. Their bathrobes also rock!

The best mattress I have ever owned and the best experience shopping for it. Thank you Earthsake.

I bought a combination mattress 4-5 years ago: 3-3" layers of latex. Cost about $2000. Firm on the bottom, medium in the middle, soft on top, which was the same combination as the sample bed in the store. When trying it out at the store, it seemed comfortable. At home though, it was too hard. So I exchanged the bottom firm for a medium at an additional cost of $200. Even then, I woke up with a stiff back and low back pain. At 200 per exchange, I was maxed out on costs.The only thing that helped was to purchase an egg crate topper. I won't buy another pure latex bed again. I did love that it was non-toxic.

I purchased a $128 Coyuchi "cloud brushed organic fitted sheet" and it arrived with an area of several tears. It is totally unusable. I bought it as a gift and didn't open the sheet for over a month. When I realized the issue I was already outside of their 30 day return policy. I just emailed Earthshake but don't expect a replacement since it has been longer than 30 days but will update this review if they replace the product. Otherwise I unfortunately won't ever buy from them again and can't recommend their products.
*Since seeing the response from Earthshake I have emailed Coyuchi directly to follow up with a direct return.
Update- Coyuchi won't honor their 365 day return policy if product is purchased through a 3rd party retailer. I emailed this to Earthsake asking to return the sheet to them to see if they could return it to Coyuchi on my behalf as was offered in their email but haven't heard back a week later. Earthsake should at least honor the return policy of the brands they sell, and also not sell product from vendors that ship damaged/unusable product. First don't buy Coyuchi product, but if you must then don't buy it from Earthsake.

Wow! As a returning in satisfied customer, I would think the sales person would be empathetic or at least hear me out why my purchase is not working and help me solve the problem! Instead, the sales person was not friendly- disrespectful- and down right rude!!!!!!!! I purchased a very expensive mattress and not so expensive bed frame and was assured the combo would work- and it didn't. And the sales person's response was unacceptable. Really upset I spent a lot of money in this place- still haveing horrible back issues because the bed I purchased is adding to my problem instead of helping and the sales people act like this! Won't shop here again!

Just called to confirm purchase I have in online shopping cart and to inquire about an offer on their website "free delivery for purchase over 250" (excluding furniture). Sales rep first lied (it says excluding mattresses - which it does not) and then went on a tirade "if i only call to complain about the website i should call some 1800 number" and then hang up on me.....needless to say my 1000+ dollars will be spend somewhere else. Safe yourself from the attitude! If owner reads these I am happy to provide exact times of call/screenshot of website to teach your staff.

I purchased organic slippers that upon arrival wouldn't stay on my feet. I contacted Earthsake regarding the return and was told that they didn't refund shipping charges. I asked her to double check because I had never heard of a company charging the buyer for shipping costs both ways on a return. I was then told that they WOULD refund the original shipping charge of $7.99 but I would have to pay shipping to return it so I did just that. I later received a refund of $22 which only covered the amount I paid for the slipper and NOT the shipping. So here I sit with no slippers and I am out $16 for shipping both on the return and delivery and I was lied to by this company. If I had known that I would have to pay shipping both ways I would have sold them myself. This company needs to remember that it isn't just snooty, rich people in need of organic items but many, many poor and sick individuals with illness' that insurance doesn't cover. Shame on Earthsake! Their behavior in this matter and shipping policy is anything but a service to anyone but themselves. O Stars

Absolutely horrific service. My package was not delivered, lost and they refused to respond regarding my concerns.