KEETSA Mattress - Berkeley

Love the Keetsa Plus mattress. My mom and dad have one, my sister has one and my husband and I have one. Just bought the wool comforter. So light and cozy. Bought sheets as well. They are amazing. Bought two pillows as well. Creating my grown up bed at 55 years old! Finally.

This is the only mattress for me. After getting my first Keetsa, I immediately shared with family how amazing this bed is. Every single family member has gotten at least one Keetsa. My brother put one in his guest bedroom ... and then started sleeping in his guest bedroom. This is not your average "bed in a box" this is a quality mattress that will change the life of anyone who has trouble sleeping. Also, their candles all smell amazing and I can't help but purchase them even when I'm not purchasing another mattress.

Keetsa has consistently good customer service and follows through on their promises. We bought Keetsa mattresses about 12 years ago and a frame more recently. Thank you, Keetsa!

Very friendly and helpful staff. No pressure to buy. Love that it is a local, eco friendly business. It is the best!

Best mattresses ever!

One year later and my mattress is starting to sag.

Three years ago, we invested in one of KEETSA’s expensive mattresses with the expectation of quality and longevity. However, we've been sorely disappointed.

My husband's side of the bed has developed a sizable indent, leading to discomfort and back pain. When we reached out to customer service, multiple associates provided conflicting information, and it over a month and numerous calls and emails before we were able to speak to a manager.

Ultimately, we were informed that we needed to provide evidence of at least a 1.5-inch indent for warranty coverage to get a replacement. This requirement was never communicated to us during the purchase. In fact, the sales associate made it sound like if for any reason we were unhappy with the mattress we could get a replacement, which is not the case.

In contrast, I've had better experiences with mattresses purchased for a fraction of the cost on platforms like Amazon. I urge potential buyers to thoroughly review warranty details before making a purchase.

We are very disappointed and wouldn’t recommend investing in a KEETSA mattress until they update the terms of their warranty and provide better service to their customers.

I purchased two mattresses and their useful life was 3-4 years. They sagged and would not provide support as they used to, causing back discomfort. Keetsa did not take responsibility because lack of support is not covered under their warranty - they only cover permanent dents deeper than 3/4". My friends and family have other mattress brands that last 10+ years and provide support and comfort.

Low quality mattresses at a premium price point. We bought three about 5 years ago and all have degraded rapidly. One was in a guest room and lightly used, it’s become so uncomfortable no one even wants to sleep on it. Save your money and avoid this trash brand. Their warranty is useless, they will deny you for any reason they can