University Auto Center

My husband and I had a great experience at University Auto Center. We used to hate going to dealerships, but Dustin and Conner made the experience awesome. They were super patient and helpful! 10/10 would recommend, ask for Dustin or Conner!!

My wife and I had about as good an experience possible buying a vehicle at a dealership. We were offered a very reasonable trade in value. Dealing with finance went smooth and was dictated at our own pace. The sales consultant we used was Conner. Our interactions were comfortable, informative, and patient. I would recommend him to anyone looking or seriously shopping for a vehicle.

Made purchasing my sons first truck seamless. I was out of town and they worked with me to secure the truck before it sold to someone else. The team was so friendly and helpful. Thank you for making my son’s dreams come true. You truly went above and beyond!

I worked with Connor from University Auto and had a very pleasant experience. Connor had me in and out within the day with a new car. Very personable and reasonable guy. I would recommend talking to Connor if you like working with some one who will treat you as the human being you are. Overall, great dealership experience.

Very kind people. They had snacks for the kids during the wait. Buying process wasnt difficult, just make sure you've done your share beforehand (loan preapproval, market values for cars, proof of address, etc.). They weren't willing to come down on a more competitive price compared to other dealerships, but they gave us a good trade in value for our car that was above market to make up for it. Overall, good experience.

University Auto has been my go-to for oil Changes for years now. Mike - and everyone there are so helpful and on the ball! They have noticed things with my car and have given the best advice without being the hard up-sell you will find at most run of the mill quicky oil change places. You will have a longer wait, but it's a job well-Done.

We had a wonderful car buying experience with Conner Reed!!
Outstanding service and we will definitely continue to do business with him in the future and the staff at UAC.
Conner was honest and straightforward the whole time and answered all our questions thoroughly. What a pleasure to do business with !!! 10 stars ***** A+

Everyone we dealt with was great! Drew was top notch, Isaiah filled in for Drew when Drew was gone, Holly in finance was super, and we were short on time and accommodations were made for our schedule. Thanks for your great service.

The vehicle I purchased was the best price I’d found anywhere in the state. The young salesman was eager and knowledgeable to answer any question I had. The transaction was seamless. I will not hesitate to do business again with University Auto in Ellensburg.

Mike has gone above and beyond on his customer service along with insuring my truck be serviced and fixed in a timely fashion. I’ve been going here for 3 years now. Appreciate that honesty and hard work.

Jeremy, the body shop manager is excellent to work with. He went above and beyond to make sure the work was excellent. No delays other than a wait to get in. For the estimate, he came out immediately to look at the damage and write up a quote.

Took longer than expected but price stayed as quoted which I was impressed and grateful for. Wrong fog lights were ordered but they are determined to make it right which I appreciate it. No complaints

everyone was very helpful and friendly throughout the whole buying process. highly recommend to anyone looking for a good vehicle

Customer Service is always top notch at UAC. The Service Managers are very helpful in explaining the work that is being done.

Only negative feedback is calling for service, the phone triage system takes forever to get to a live person. Constantly have to leave a voicemail. No follow ups.

Very clean shop and exceptional waiting room.

My Dodge caravan broke down just across the road from this place while I was on my way to Colorado. From the minute I walked in the main door, I was met with kindness and empathy. Their service manager took me back to my car, determined it was drivable the short distance back and the part was ordered. Even though I lost a day's driving, I broke down in the right place! Thanks to everyone, especially Rachel, for their kindness!followedhad to be orderedhelpful from beginning to end! Thank the ha

The wait for work to be done was decently long but the work done far out weights the time to wait. The staff is very friendly and they actively look to help you with any problem you may have.

Everything happened quick, efficiently and they were incredibly friendly! I’m definitely coming back if I have any other issues that they can take care of.

We came in to check on our vehicle and saw the 2023 Acadia in the lot. Issac/Isiah was super friendly and very knowledgeable about the GMC Acadia. We took it for a test drive. Issac was very patient and stayed with us during the entire transaction. The manager, owner, and finance gal Holly were very nice as well. Knowing it was a 3rd generation-family-owned business meant a lot to us as well. Everyone we came into contact with at University Auto Center was professional and friendly! As business owners, we know when a team is truly happy with the products they sell. Kudos to this team!

Drew was amazing, so patient and friendly! We always love working with University Auto. Holly is also a joy to work with and always a nice conversation while getting financing handled. Will definitely continue to recommend friends and family here.

I wanted to share why I stay with UAC. Dealerships are known for inconsistent service and not caring. Every department is different and you can't get the same attention.

I'm here and will stay here because of Drew Snider. When the other departments drop the ball, Drew happily picks it up. He is not only our family sales person, but he is our own customer service, trouble shooting and all in all caring employee and friend, here at UAC.

I personally feel Drew Snider is UAC's top gun. I'm sure other employees there are great, but I honestly have not come across anyone, like Drew in my 54 years of dealing with dealerships.

He should be a manager of some kind. My family loves you Drew Snider. Thank you from the center of our hearts. God bless you.
The Harris, Grays, Yoshitake and Foster family. ❤ Mo

PS we have purchased 4 cars here.