Madewell

I walked into Madewell today just looking for jeans. It was quiet and empty in the front of the store but I still grabbed two jeans and a top. When I reached the middle of the store, Alice found me and immediately relieved my arm and put my items in a dressing room. She was so friendly, kind, attentive, fashionable, super knowledgeable, and honestly a breath of fresh air! She gave several recommendations and I ultimately only walked out with a purchase because of Alice’s service. it takes me a while to find the right jeans so I never buy the first time trying also because I need sizes that the store doesn’t carry. In the end I did buy the jeans that she suggested I try on that I wouldn’t have grabbed myself! She was absolutely fantastic, I truly wish there were more Alice’s in retail nowadays.

Nicole was THE ABSOLUTE BEST! She was so kind and so helpful. We loved every single item she recommended and ended up buying more than we initially planned 😂 but I’m so glad to have found this store because Madewell Men’s is so rare and it’s also so rare to find such a kind, sweet staff like Nicole.

I love the clothes here! Everyone is very friendly and I got a great unexpected discount on top of my item which was already on clearance! It was a nice surprise

Bernadette was extremely helpful, patient and accommodating while I rather annoyingly tried on half the store. Great staff! Super appreciative!

Love their denim recycling program. Bring in a used pair of jeans of any brand and get $20 off on a pair of madewell jeans. The used pair is used to make housing insulation.

Quality clothes and I always am impressed with their excellent customer service!

Helpful staff on the new (?) men's side.

Always a positive experience

Great options and friendly staff

Great service