Mercedes-Benz Service - Mercedes-Benz of Tacoma

Brought my vehicle in for a routine oil change and tire rotation. Outstanding customer service. This is by far the best service I’ve received in any dealership in my entire lifetime.
They kept my in the loop with the status of my vehicle. Sent videos and pictures of their progress and if they seen anything that might cause for an alarm.
They have earned a loyal customer.

Victoria was amazing. I always bring my 2021 Sprinter in and my 2010 Sprinter in for service. Each time, Victoria makes the experience run smoothly and only recommends what’s needed. Definitely worth every penny spent because after each service, my vehicles feel like new again. I definitely recommend Mercedes Benz of Tacoma to anyone.

Replaced both rear passenger light assembly. Great price, great people, timeless service.thank you everyone in the service and parts department. Cashiers were pleasant and informed. From lot attendants to technicians. Thank you

My wife took our car for a windshield replacement! The process was seamless, from ordering the product to getting it installed. Oscar is always on target, and his customer service skills are excellent. We are thrilled customers and can wholeheartedly recommend Mercedes Benz of Tacoma in Fife!

After receiving service, I chose to pay with a credit card (which is how I have paid for over 20 years). I was then told that there would be additional fee of 3% added to my bill. This has never been added before and I was not informed of this change in policy beforehand. I find this practice of adding charges without prior notification totally unacceptable. In addition, the charge that was tacked on exceeds what the dealership is charged by the credit card company.

As I said before they are very special they treated me so special makes me always want to come back to Lawson of Tacoma Mercedes-Benz they are a great place to do business I will refer all my friends that need their service to them I am a Mercedes-Benz of Tacoma Lawson for life
, this is the kind of place that if you never experienced that you have to go there and my agent who is Miss Davis treated me as if I bought a brand new vehicle thanks again keep up the good work I can't imagine if I had brought a brand new vehicle I couldn't imagine what the roadside service whatever they offer would would be like thanks again very very appreciative. well I have to take my car back to Mercedes for something totally different this time working with Miss Davis and her team I want to give a shout out to the mechanic or the technician that worked on my car he truly knows what he's doing he took the extra time to make sure that I did not go home with a card that was not working properly also Miss Davis and her team worked over late to make sure my car was fixed truly a commitment to the customer as I said before I will always bring my car back to that team and as well as having Ms Davis team work on my car thank you Lawson Mercedes-Benz of Tacoma what a Class Act

I had the worst experience possible, my Mercedes would not start in my garage. I called and had the perfect person. Answer the phone, Alex . From the moment Alex answered the phone everything went perfectly. She let me know when my Mercedes arrived at the dealership, when diagnostic would be finished. And then, when the car would be ready to be picked up. La customer service, and the behind-the-scenes support work seamlessly together. I could not have asked for a better team I do have other places to compare, like Portland, Oregon. If, at all possible, I would make sure I used Tacoma Mercedes-Benz for any further service. Please give Alex ❤ a raise AND let her know you can’t buy the kind of service she provides it’s innate ( but try to replicate). I’ll be back!

Liz was amazing! My car was done on time, service was wonderful, and I felt really valued as I didn’t have a great experience at the dealership I purchased the vehicle at. Definitely going to Fife for everything from now on.

The sales and service advisors were excellent and helpful. I felt very well taken care of. They will be the reason I return to this dealership for future service.

This was the best experience we've had buying a car from any dealership. Customer Service was Fantastic. Benai was very personable, not pushy, listened to what we were wanting, went above and beyond and took care our needs. He delivered! Completing all the paperwork was a breeze. We love our car! Thank you!

Excellent service! Job completed on time. Liz Davis did a great job of keeping us updated throughout the process. Would highly recommend this dealership!

Giovanni is one of the best serving person’s over there when it comes to service. I have a 2019 Mercedes it’s my first Mercedes I’ve ever had in my life and I know so much more about this vehicle because of Giovanni and his genuine integrity and always being honest when it comes to what services I need and what services I don’t. Thank you!

Had some short term problems with this dealship the service manager and her service reps made things right. Thank you for working to make things right. LIZ my beautiful service rep has the best customer service and knows how to get things done. Thank you

I would recommend the Dealership and crew to anyone. They were responsive to my concern, prompt to communicate with me any issues or findings and work with me to resolve the issue. Thank you very much!

I had a great salesperson at mercedes of Tacoma..Jacob Fern. He went out of his way to make the purchase of my second mercedes as fast and easy and pleasant as possible. Very knowledgeable and helpful. Ted Neal

Great auto service. I'm very satisfied on the work done in my car. They were helpful and repaired it very quickly. Keep it up. 😀

It was a great experience,and was kept informed all along the way.
Luke my service advisor was absolutely wonderful I would recommend Larson Mercedes to anyone

Liz is always such a delight and renders exceptional customer service. I am also very pleased with work done by the mechanics. I took my vehicle in for an A7 service, and they noticed my brakes shake at highway speeds (can’t believe I forgot to mention at drop off) They notated it their findings was not deemed a safety issue (pads were 10mm) but I have noticed a significant improvement since receiving the car back.

Luke was a great help in getting our vehicle done in a professional and timely manner. He’s been a great assistance every time we have taken our vehicle there. I really appreciate his support and willingness to provide us with great care and support. He’s a true asset to this organization and more. Thanks a million, Luke!

Excellent customer service. The mechanics are very detailed. There is a genuine effort to provide the best experience possible.