Sterling Automotive Service

I've been here so many times, and they've always taken great care of my car, and me. Highly recommended.

John and Jason were great to deal with. I am very impressed with the repair (all new bearings in the rear-end) and would not hesitate to bring my truck back to Sterling Automotive! Have been there twice and both experiences were great.

Called to see if I had my coolant done and Tara was able to look up quickly my history. Great service

I have a heavily modified vehicle. Places like Les Schwab And other chains do not want to do in alignment. Sterling was very knowledgeable and friendly did the alignment quickly for a very good price. I drove the truck 6 hours to Oregon. Ran it in the sandians and then 6 hours back With no problems or unusual tire wear. I will definitely be using this shop again.

I can't say enough good things about Sterling! We have been bringing our vehicles here for years and they have always been amazing! They are honest and trust worthy, they don't try to sell you things you don't need, they are kind, professional, and prompt in their service. Plus they have rescued me at broken down vehicles not once but twice! I would never bring my car anywhere else!

Had a really great experience here. John took the time to explain everything to my husband, even though he was incredibly busy and had already explained what was wrong with my vehicle to me. In addition, he sourced parts overnight and completed the job incredibly fast so that I could have my car in time for work. Also had great experiences with the nice lady who answered the phone a couple times. All around really pleased with the customer service. Won't hesitate to bring my vehicle here again.

Excellent & honest service! I won't go into much detail on what I had done to my SUV but just know after my experience with Sterling Automotive they have a customer for life! It's amazing when you drive away from a mechanic feeling like you DIDN'T get taken advantage of and that's exactly how I felt. Also the property is gated!

This is the second time I've had work done by the friendly professionals at Sterling. My first experience was very positive. So when I needed help with my brakes and AC they were my #1 choice. They gave me an estimate very quickly, sooner than I'd even hoped. The repairs were finished quickly and thoroughly to my satisfaction.

There aren’t enough good things to say about Sterling. I brought my Jeep Grand Cherokee Limited 5.7 Hemi to them a couple months ago for spark plugs and coil packs. They offered to do a full vehicle check-up just to make sure we weren’t missing any major issues - to which I knew there would be based on how the rig was driving and the warning lights that had popped up on my dash. I’m glad they did that check-up because it turned out there were several issues with my rig that made it unsafe to drive/ issues that could’ve left me stranded. But what really stands out to me was the demeanor with which they handled telling me about the issues… I didn’t feel like I was being upsold on anything; you could tell they genuinely did not like having to deliver the less than ideal news. They addressed my cracked intake manifold, the 4x4 not engaging, as well as brake lines that weren’t working properly. They got the parts needed quickly and performed the work quickly. Sterling came recommended by family, and I’ll be driving the 2 hours it takes to get to their shop the next time I need work done.

It was a real bummer when the local shop I was going to closed. I pass by Sterling’s every day and decided to give it a shot when I needed some work done on my truck. They are more than fair, do excellent work, are communicative and are honest. Everything you look for in a shop. I’ve gone back again since and will continue to give John my business with all of my vehicles. Please don’t retire anytime soon 😉

I brought it in to replace a flat tire. Got it done in less than 30 minutes, with fantastic customer service. Definitely coming back again to do further work on my car.

Truly amazing. Not only was the shop clean when I walked in, not only was the phone manners amazing, but they fixed my car quick and without costing me an arm and a leg. They were sweet, they took pity on a woman with zero clue, and explained everything and I just can't say thank you enough. I have found my local auto shop and I will tell everyone I know of the great service and people at your business.

When our family moved to WA State in 1993, it took several years and disappointed attempts to find an honest reputable automotive repair shop to maintain and/or repair our vehicles. Finally we were able to find Sterling Automotive, and what a relief it has been! We have been taking our vehicles to John for many many years and not once have we been disappointed with the work or the cost associated with their labor. John's estimates before the work begins are continually fair and honest and he always calls to explain if there is something more or different than what we thought needed to be done, and then would let us decide exactly what work we would have done. No surprises. In his shop is a bulletin board full of thank you cards from satisfied customers just like us who have appreciated John's kindness and integrity. I highly recommend Sterling Automotive, this business deserves and has earned FIVE stars all the way!

I had a flat tire the other day at the gas station across the street from them. Needless to say I have aftermarket tires and rims on my car and had removed all the extra needed tools to take the center piece and lug nuts off the car to change the tire. I walked over to see if they might have tools so that I could get it changed. Not only did they let me borrow tools the guy who helped me even offered to help me if I needed it. I live in Tacoma so not in this area very often but if I lived in that area I would definitely use them for services. I truly can't thank them enough for helping me. I had to take my daughter to work that day and if they hadn't have been willing to help me I would have had to have my car towed. You truly saved my day!

Sterling has always served me well. Prices are reasonable, owner John Sterling always explains details of the vehicle's problem issues. Service is friendly and courteous. Work performed is done well.

These folks were awesome from start to finish! Honest and fair pricing for a job that other shops wanted to charge me more than double. They got me in quick and did the job in a timely manner. AND very nice people to deal with - I'll definitely be back!

I brought my truck to Sterling automotive for a diagnosis of a sound coming from my engine bay and I was told it would be a MINIMUM of $110 for an hour of labor, and they still only ended up charging me $66 after they correctly diagnosed my issue. They saved me tons of time because I thought it was a different issue completely. Huge help.

These guys are AWESOME!!! Can't say enough good things about them. The do great work, are fair and reasonable. They have great knowledge of vehicles from classic cars to today's and motorhomes! Very Happy!

Referred by AAA. They were really good about fixing our vehicle ASAP and problem solving so we could continue on with our road trip. They were quick, knowledgeable and reasonably priced. Would recommend them.

So helpful! There was a mix up when I went in for an oil change and instead of me just coming back the next day they stayed a little later and changed it for me right before they closed.