The Ritz-Carlton, Los Angeles

Stayed there for my birthday and wasn't disappointed.
Was great with a hapoy birthday, a birthday card, a birthday cake and champagne! Thank you to the team!
Room was gigantic, bed was perfect with perfect pillows of various firmness.
Staff is really nice.
Only weird thing is the use of a transfer elevator which is a bit annoying.
I had a great experience here and would highly recommend staying there.

Great place to relax. Very Busy on Laker Game day but the service was not compromised. The Fennel Chicken salad needed more champagne vinaigrette. The ambiance is gorgeous and relaxing.

The lounge and rooms here are great! Staff are ready to assist in any way, and the food & drinks provided at the lounge are a nice way to start or end the day. The view and location is always nice, and I’m happy to visit with family.

What an AMAZING experience I had staying at the Ritz-Carlton!! The customer service was truly top notch!! Merilyn Rivera and Daniel Navarro provided amazing customer service! They made my best friend and I truly feel welcomed, valued, and appreciated! I highly recommend staying here for an upscale experience with old school charm!

This is truly a 5 star hotel , from the valet you will be greeted and escorted. To check in, front desk is truly gave the best service you can imagine by hotel. Marilyn Kim and Abbas,gave us such a courteous and wonderful service. then you'll be escorted to your room , Jessie the bell boy what's so friendly and so professional. The room was very clean and had everything you needed. They Have a beautiful lounge with lots of great foods and choices Cynthia that works there took care of us and everything we asked for. this hotel is highly recommended , and it's employees are truly exceptional
Thank you Ritz-Carlton Los Angeles.👍

My two week stay was perfect. The hotel was clean and beautiful. The club level offerings were outstanding - the food was tasty and offered throughout the day. The staff that I interacted with were always pleasant and greeted me by name. Some staff members truly stood out (Aurora, Darius, Kim, Cameron, Nikko, Patricia, Nathan & Abba) and gave me some of the best customer service experiences that I have ever had.

The hotel is in a good location and the rooms are very well equipped. The entrance is a bit strange, the reception is very small and unexpected, but the staff is very professional and friendly. Cleanliness is at a high level. Breakfast is served in the neighboring hotel, which is connected by a short corridor. A special attraction is the swimming pool on the roof, which provides all the conditions for relaxation. It is possible to order drinks even after working hours. The view from the pool is 360 degrees and indescribable. The hotel is highly recommended.

We stayed here while there for KCON. Beautiful facility, luxury rooms, spectacular views, close to Crypto and the staff was amazing! We upgraded to lounge access and it was every bit worthwhile. It allowed an extra space for lounging, food and beverages, meeting new friends, tv surfing and more (7am-10pm)! Loved it and highly recommend pampering yourself. You only live once.

I used the spa at this location and will absolutely be going back as often as I can afford to!

Sheila was friendly, professional, and kind and the rest of the staff were just as amazing.

It honestly felt like entering into another world from the busy and. dirty streets of DTLA.

I booked this hotel through American Express and I will have to say, my experience has no words. The level of professionalism and service was absolutely incredible. When I first arrived, I accidentally went to the JW Marriott but was easily able to have the valet transfer my car and have the bell hop transfer my luggage to the correct location. At first I encountered a small issue with not receiving the correct confirmation code which took some background work to resolve, and did not receive the correct room at first but after those minor issues were resolved my experience was truly peaceful. Every need that I had whether it was in room dining, or asking for some ice, the concierge service was EXTREMELY polite and helpful. Daniel the bell hop gave me a tour of my room, and also brought a gift from the guest services supervisor which I thought was a wonderful gesture of a “welcome to the hotel.” The hotel is AMAZING and I would ALWAYS recommend staying at this hotel at least once in your lifetime to truly enjoy the experience. It’s well worth it. In total I should’ve spent $1200 for my stay but the cost was covered through AMEX points, but it was all worth it. 100/100 would DEFINITELY RECOMMEND! :)

The general manager emailed me a week before our stay. Check one! He emailed me again two days before asking what they could do to make our stay special. Check two! Once we checked in, we were upgraded to a suite which made our anniversary special. Every single team member’s service level was exemplary! Every staff member asked what they could do additionally. From the beginning to the end, this was the best hotel stay we’ve ever had. And this is the best Ritz Carlton stay we’ve had! Five stars isn’t high enough. By the way, I rarely write reviews. JUST AWESOME!

The Ritz Los Angeles has been our second home since my now 16-year-old daughter was 5 years old. Throughout the years we have seen employees come and go. Our most recent stay was on September 2, 2023. We were greeted by Mr. Nikko Fernandez and a female co-worker at the front desk. Nikko took really good care of us! His ability to anticipate our needs and preferences is unmatched! We had a few issues during check-in. He was extremely patient and attentive! The young lady (Nikko's co-worker) provided champagne to during this brief ordeal. She was very gracious and hospitable! Throughout our stay Nikko checked on us and even sent a bottle of our favorite champagne with a handwritten letter! Nikko is an excellent representation of the RC brand. He is a walking personal concierge! We look forward to staying at the RC again very soon! This review would not be complete if I did not mention our longtime friends Darius and David! They continue to make our stay pleasant! Because of all these folks my wife and I will also favor the RC LA over other competitors!

Outstanding 20th anniversary at the Ritz Carlton! The entire team was incredibly responsive and genuinely committed to making our stay special. Nathan, in particular, went above and beyond, making our day truly unforgettable with his attention to detail. Eager to return. 5 stars!

We recently stayed at here. The guest relations manager, Mariana Sanchez went above and beyond to make sure our stay was exceptional. She is a true asset to the hotel and I would recommend this hotel to anyone at any time.

RITZ CARLTON Excellent hotel 🫶.. my son works at this hotel for many years & it's the 1rst time I visit 😀 & wow I see 👀 why he's been here so long the atmosphere there with everyone was very pleasant & the hotel itself 👌 👏 😍 👍 I recommend this hotel to anyone wishing to stay in a nice high quality place while visiting Los AngelesCalifornia.. God bless 🙌 🫶🇨🇺

We were upgraded to a huge suite (1200 sq ft) for free. Service was impeccable (turndown, champagne, etc). Really, the best hotel of the trip. I have nothing to say negative except of course they nickel and dime you like all expensive hotels do. ($30 "destination fee" gets you popcorn at the Regal across the street and a few other meaningless things. $49 parking) Skip their restaurants because there are great ones far better/less expensive within a few blocks.

Absolutely Amazing. Great location right by LA live and Cypto arena. In heart of DTLA

Great hospitality! Rooms are very clean and spacious. Lobby staff super friendly and welcoming. I loved how it was close to everything in DTLA, also had a great view of the city!

I rarely take the time to comment on my experience, but when I meet a special group of people that leave a lasting impression, it's the least I can do to recognize their excellence. My colleague and I from OC were in downtown LA for a conference; we stumbled upon Sendero at the Ritz Carlton in the JW Marriott downtown Los Angeles. I mention them both as I want leadership from both to recognize them. The first night we encountered Maddox and Manny. Both of them were very professional and engaging. They reviewed the cocktail menu and provided a brief layout of the property. Once they knew we were there for drinks, they quickly anticipated our needs and explained their specialty cocktails. We enjoyed the great presentation on the Palo Santo cocktail. The presentation of the beverage and the attitude of the people is what make the experience. I have personally been in the hospitality industry and have worked at some of the best hotels in the US, ranging from the Montage Beverly Hills, Encore, Aria Sky Suites, and the Fairmont Grand Del Mar. These properties are all known for their Forbes services which I am accustomed to. We had such a great time the first night with Maddox and Manny that we returned the next night. The next night we met Desiree, Alonzo, and the manager, Dan. It was with the utmost pleasure that they exuded the service level from the night before. We came to find out that Maddox was on break the second night but was delighted to see her come by while we were there. This group of staff members created a memorable experience that I will never forget. They made me feel special and ran the bar seamlessly. All the patrons were happy, as were we, and I will be sure to tell anyone traveling to downtown LA to go by and experience the fantastic staff. This experience again proves that it's about the people, not the place. The team of Maddox, Manny, Desiree, Alonzo, and Dan has left an impression on me that I will never forget. I will always be sure to stop by the bar and grab a drink with the hopes I get to see them again. Thank you for the unforgettable experience, and keep on elevating the guest experience.

Best Regards,

Kamron Naderkhani

We had a great stay even though we were only there for one night. We had flown into town in the afternoon from Dallas to watch the Rangers play the Angels in Anaheim, so we left pretty much right after we checked in. The Guest Relations Coordinator, Nathan, e-mailed us in advance to find out when we were arriving, if we were celebrating any special occasions, and if we needed anything special. We did let him know we'd probably be arriving a tad before check-in and would leave our bags and that we were celebrating our 16th wedding anniversary. When we got to the hotel, we were greeted right away and by a very polite gentleman at the front desk (I wish I could remember his name). They actually did have our room ready early, which was a great treat as we could get ready in our room to head to the ballgame. We were also delighted to find out that we'd been upgraded, which from what I understand, is a rare occurrence at this hotel. I am a platinum member and lifetime silver, but I was still surprised. The room was on one of the top floors, accessible only by a separate elevator, and it had an extra office area which came in very handy the next morning when my husband had some zoom calls to make. When we got back from the game, we saw that the 24th floor lounge was open when we got off of the elevator and went to have a drink. The lounge had incredible views and the drinks were tasty. We were surprised there weren't more people in there, but it was around 9:30 at that time. When we went back to the room, we found that Nathan had delivered a bottle of champagne and strawberries, not to mention a very sweet hand-written card congratulating us. It was a fine touch and again, unexpected. The extra touches at the hotel, such as slippers, two robes, straightening iron, TV in the bathroom mirror, turndown service, etc - all very much appreciated and will likely encourage us to stay at finer hotels such as this one in the future. All-in-all, it was a great stay, and we very much appreciated the personal care shown to us while we were there.