Tacoma Subaru Service Department

Bruce Titus Subaru is hands down the best, dealership/service department I've ever dealt with. From the moment I walked in until the moment I left, I felt like they had my best interest!! They were prompt, their communication was impeccable and I felt valued as a customer. Thank you for being amazing you have my business each and every time. I will even recommend to others that they use Bruce Titus.

Took a used vehicle we bought from them in for an oil change. Was quite surprised at how nice they are to use for this. I just wanted a simple oil change. Their price was on par with any other shop I have used. They not only changed oil, the measured the brake pads, tire wear, even checked battery. All were great but I was not expecting that kind of time spend for the price. I will certainly be returning.

They were on it, had the brackets I needed in stock and at a decent price. Counter person was very thorough in making sure I was not going to need any of theadjoining brackets and clips

First time customer.
Warranty work was covered as expected. They returned my car in better shape than they found it. Unexpectedly the inside of my car was cleaned and all fluids topped off. Everyone working there was eager to help and happy to be there. Thanks to all.
Oh and great snack selection too 😃

Excellent customer service! The repair work done completely resolved the problem. Even better is that the cost to repair it was completely covered by this dealer's sales department standing behind their certified pre-owned quality guarantee. Was nothing out of my pocket.

Excellent customer service! From the courteous and knowledgeable checking in and out procedures to the wonderful staff members who drove me home and back so I didn’t have to sit in the waiting room.
Also clear info about my car and zero up-selling. Great prices for great work!
Thank you Tacoma Subaru!

Matthew was amazing at the front desk. He took really good care of my vehicle and made sure that everything was addressed in the review sheet. This has been the best experience I have had at a dealership ever.

Has the pleasure of meeting Bruce Titus while waiting for my service . Super nice guy and his staff was just as friendly . Colton Cornish service writer was very professional .

This is my review about my experience with the service department at Tacoma Subaru VS the review revised by ChatGPT after I challenged it to do a better job. Shout out to Darrell at the service department! TLDR; I think Chat GPT won…

My version:

Darrell and the rest of the service team SERIOUSLY took care of me and helped me get my crosstrek back on the road.

The start of my service experience was arriving early morning 15 minutes before open - being dropped off by an Uber. My Subaru crosstrek was towed there the night prior on a Sunday, after it randomly shut off. Darrell was nice enough to let me in a little early so I wasn’t standing outside in the cold and rain. He got me prepared with a loaner car so when they were officially opened he just needed a quick signature and I was off to work with keys to a 2024 Subaru Outback Limited XT (yes XT as in it had the super charged turbo engine).

There were issues to the engine most likely due to two oil changes going over the mileage required to be changed. Reminder to myself in others to always do oil changes on time or even early (my plan moving forward).

It took a month to get my car finished because of things coming up and needing to wait on parts to be delivered. But I wasn’t worried at all because I was constantly receiving text updates from Darrell! He was 100% on top of it and I wish I could disclose more on this review for how much they went above and beyond in taking care of me - especially when I was feeling at my lowest. Don’t think twice about taking your car here. You won’t regret it!

ChatGPT:

Embarking on an unforeseen journey with my Subaru Crosstrek, I found myself in the capable hands of Darrell and the Tacoma Subaru service team, a group whose dedication and expertise transformed a daunting experience into a testament to exceptional customer care.

My saga began with an unexpected twist when my Crosstrek ceased operation, necessitating a tow to Tacoma Subaru on a dreary Sunday evening. Anticipating a standard service encounter, I was unprepared for the extraordinary level of attention and warmth I received, starting with Darrell's compassionate gesture of welcoming me into the dealership before official hours, sparing me from the chill of an early morning rain.

The provision of a loaner vehicle, a 2024 Subaru Outback Limited XT—replete with a turbocharged engine—was seamless, courtesy of Darrell's foresight in preparing the necessary documentation in advance. This gesture not only underscored their commitment to customer convenience but also allowed me to proceed with my day uninterrupted, a small yet significant solace during a trying time.

The diagnosis revealed engine complications likely stemming from delayed oil changes, serving as a poignant reminder of the importance of timely vehicle maintenance. The repair process, extended over a month due to parts availability and unforeseen challenges, could have been a period of stress and uncertainty. However, Darrell's consistent updates, delivered with a personal touch through text messages, provided reassurance and a sense of involvement throughout the process.

Reflecting on my initial reservations about dealership services, particularly post-warranty, my experience with Tacoma Subaru has thoroughly dispelled any doubts. The team's ability to marry professionalism with genuine care, ensuring transparency and empathy at every turn, has redefined my expectations of automotive service excellence.

In moments of vulnerability, such as facing unexpected and potentially costly repairs, the true measure of service is the ability to leave a customer feeling valued and satisfied. Tacoma Subaru, under Darrell's stewardship, has masterfully achieved this, turning a routine service encounter into an enduring memory of trust, reliability, and unparalleled customer service. For those wavering on the decision to entrust their vehicle to Tacoma Subaru, let my experience serve as assurance: here, you are in hands that not only understand cars but also the people who drive them.

You won't find a better experience anywhere - please believe me. The waiting area is very nice. The service advisors are very easy to work with. Very good service in a reasonable time and at a reasonable price. And a free car wash too!
I bought my first new vehicle in 1978. Chevys etc. back then but the the last five have been Subarus. Many thanks to Tacoma Subaru.

Colton is the best! He got me in and out for my 30k mile tuneup with an appointment in less than an hour! He was so thorough in his explanations, and set me up for success for my next few maintenance visits.

I drove into the Xpress to get an oil change and tire pressure checked, it was the busiest day I’ve ever seen there. Matthew got me in and out quickly and took care of all my needs. I really appreciate his pleasant demeanor and efficiency.

We have bought 4 vehicles at Tacoma Subaru & had our service requirements handled there, too.
It is very simple why. First, of course , is the Subaru quality. I will ALWAYS only drive a Subaru, a totally dependable vehicle. But the service at Tacoma Subaru is superior in every way. As a woman, I have in the past had to deal with people who think that women could not possibly understand "car stuff". At Tacoma Subaru I have always been spoken to with respect & true caring on any issue. My car is
in good hands always. The service writers are clear in any
explanations & always treat me with respect. I recommend them without reservation. They are a great crew & we are so appreciative of their outstanding service.

Our sales person, Kim, was great. No pressure. Listened to what we wanted, pulled up a couple options for us to check out.
Let us go through the cars at our leisure, to see what we liked.
The whole process, was smooth enough that it didn't even feel like it was a process.
Thanks, Subaru, and Kim.

Fist time getting my Impreza serviced today at Tacoma Subaru. Very positive experience. Service was quick and efficient. Bill was well-explained to me. Itemized charges were well-explained, as were the discounts from the coupons I presented. Best of all: no annoying upselling of needless services. Well done, Tacoma Subaru!

The staff was friendly, helpful and attentive to my needs and questions. They did an efficient job of doing the work that needed to be done. Thanks so much!

First time getting oil change @Subaru Tacoma, it was a great experience.
Check in was very easy, man was very nice & explained everything that was done to my car and anything that needed attention. Waiting room was the best too.

Staff were friendly and helpful. Provided information about what to expect and what service they were providing outside the oil change. Also, provided information about recommended service schedule for future maintenance. Service was speedy and well done.

Tacoma Subaru knows what excellent customer service means. The detail on my new-to-me 2014 Forester was top notch! I look forward to having all my service done at Tacoma Subaru!

I recently purchased a vehicle At Tacoma Subaru. The entire experience Was
Pretty easy compared to previous car buying experiences. they explained what my options were based stop my financial situation. And were able to get me in the vehicle that I wanted for a price that wasn't through the roof.. Customer for life.