MeUndies

Random discovery while walking in the neighborhood. The design of the outside of the building is quite special: bright colors and cute little design details; like throw pillows at the entrance. The steps at the stairs were painted in vibrant colors and left an inviting impressions. The neighborhood itself is a mix of residential and commercial buildings. There are also a couple of hiking trails nearby. It might be worth exploring those.

Disclaimer: Reviewer gives Five Star rating to small businesses initially; to support them and their livelihood. It can be difficult for small businesses in the world of online reviews after all ;)
Feel free to rate my reviews if you find them useful. Thank you!

This review is limited to the phenomenal quality of the company's customer service. That's because I had to deal with that department at great length as I placed my first order.

One thing that reared its head a couple of times was due to a web-site error. The site automatically loaded a "first time buyer" discount. There was a larger holiday promotion going on. Replacing the first promo coupon with the larger one failed to update correctly. But their chat rep was able to fix that in moments.

Then, the real fun began as I then changed my mind on my choice of color. Their policy dictates that once an order is placed it cannot be changed or cancelled, but heck, on a Sunday of a holiday I figured I'd ask. As expected, the next rep told me that I wasn't allowed to make the change. But she offered to try cancelling it so I could place another. Shortly thereafter I was notified that the cancellation went through.

Of course, on redoing my order the same promo issue came up. . Yet another rep fixed THAT in moments. But in the midst of it I ordered incorrectly again. Yes. A second time. Which required another I contact them again. And again, the rep I got canceled the order and fixed the same promo error that started this whole thing.

The key point is that I interacted with 4 of their reps over the hour or two this was going on (I got one poor woman twice). Each was unfailingly courteous, patient, flexible and took care of each of my issues efficiently.

We all know how often dealing with customer service reps is frustrating. It's easy to forget that this is rarely due to the rep's capabilities and more reflective of company policy.

My experience with MeUndies has been the complete opposite. The many reps I interacted with aggressively acted as my advocate. That's important. But they wouldn't have been able to do that if their company didn't allow them the latitude. So if you are considering giving them a try, rest assured that if you have issues with their process or the product they will be there to help.

Great product and customer support! I purchased something and it wasn't going to arrive when I thought, MeUndies refunded me the priority shipping price, immediately sent the exact order again and covered the priority shipping costs for me. The product is so comfortable and cute! I just ordered another set of underwear I don't need, but they're so cute and comfortable and their service is so good, I just hand to do it. And, everyone at the compnay has been super sweet, patient and fun. Great job guys!

Wonderful company with great customer service. I paid with PayPal and the wrong shipping address was given. They sent me a whole new set, fed ex overnight, to my new address at no cost to me. I would highly recommend this company!

Wow wow wow! What an amazing company!! Have been shopping with them since 2017 and their products and customer service never disappoint! Recently I had an issue with an order and Gian and Van helped me out and would even follow up with me! A great company with products that are definitely worth the price tag! MeUndies seriously has my business until the end of time.

MeUndies are absolutely wonderful. My boyfriend got them first (boxer briefs) at the insistence of one of his friends and then ordered me a women's bikini as well and I absolutely love them. Now I have some Lacie thongs (I'm a girly girl after all) and I can't believe how much I like them. Most of my other underwear are now out of circulation, in the back of my drawer. Thanks for the awesome product and please please keep it up!

On 3 occasions in the past year MeUndies has gone above and beyond to provide the best possible customer service experience. The most recent incident — I made a mistake in my order, reached out to see if it was possible to be fixed, and within a minute they sent a new pair in the right size at no extra charge! They always take the steps needed to make things right. You'll never feel any buyer's remorse with them!

Love my new purchase. Very comfortable. The box shorts for ladies. It’s a good quantity. . Th best thanks guys. You Rock.

Meundies make the best underwear for men and women and if I have to rate them on the scale of 1 to 100 I'll rate them even more. Hands down to you for gave us such great products.

Products are fantastic, and their customer service is even better. I received reply emails minutes after contacting them and their responses were impressively professional, kind, and informative.

I love few things as much as I love these undies. AND this is such a cool office building/location. Be sure to check out the mural on the side wall - amazing for #blessed instagrams!

Best pair of boxer briefs my jewels have ever laid in. I love MeUndies and there open office is incredible.

I'm buying these only becuz of Bill Burr <3
Monday Morning Podcast will relate :D

Comfortable and attractive underwear and 5 star customer service! Wow!

Literally the best ever. They have saved my tush!

The best undies in the world!

Great apparel.

Heaven on earth.

Simply the best!!!!

Maunesi
Maunesi