Franich Plumbing Ltd

Amazing customer service and top notch job! The Franich plumbing team was so professional and knowledgeable, took the time to explain our options. We just love our bathroom, wet bar, and kitchen!

Brian has been attentive, kind, and responsive. They have handled our plumbing needs for the past few years. I appreciate their service and expertise. Colleen V.

Excellent experience! Great service, very responsive and quick to resolve the failure. Professional and knowledgeable! Would not use anyone else for my radiant heat system.

Franich plumbing has been very responsive whenever we've called them over the years. Thanks for being a trustworthy on top of it company!

Great prompt service. Accurate quote. Very easy to deal with. Thanks guys for a job well done.

My husband has been calling and leaving voicemails for Franich to come service the unit they installed since we bought our home 7 (SEVEN!!) years ago. He left numerous voicemails and messages with telephone answering staff (receptionist??) but never received a callback or response. I also started calling and emailed them in January of this year with similar results but eventually made a breakthrough in that I received a call from Brian followed by some commitments to help us get someone out to service or even replace/upgrade the unit. However, since Brian told me he would personally find another company to service our unit or have Franich do it as a backup back in February, they've gone dark again. On 2/3/23, he stated via email, "I will reach out to Bosch/Buderus directly and see what support they can offer. If we can't get someone to help you out we will make an attempt to service and fix your existing boiler." I have followed up numerous times via email and by leaving voicemails asking for updates and attempting to coordinate scheduling a visit, but my communication efforts have gone unanswered. I'm dumbfounded that a company who built and installed a unit in a brand new home isn't willing to stand by their work because they are "too busy" and "no longer service the area," and it's even more appalling that an owner of the business personally promised me he would find resolution for us and then ghosted me shortly thereafter. I, too, am a small business owner, and shady practices like this and a lack of follow through on commitments made to clients are MAJOR red flags. Buyer beware: look elsewhere for your plumbing and hydronic heating needs.

We purchased our home from the previous owners that used this contractor. The equipment came with a letter from the owner:

“We want to bring to your attention that preventative maintenance needs to be done on an annual basis for your home heating equipment (boiler). This inspection and service will satisfy the warranty per the manufacturer's standards and will insure the safe operation and efficiency of the equipment.
To schedule at appointment please contact Brent Franich, Brian Franich or Steve Franich.”

We have been attempting to contact them for almost 7 years now to schedule service and to obviously pay them for their time. They have been unresponsive and it’s actually become an annual joke with us to see if they will dodge the call or make up an excuse.

January of 2023 my wife believed she made breakthrough contact as they had a conversation and explained they no longer service our area. However, as an exception they will come out if they can’t find someone else to take care of us. It is July and they are dodging phone calls and emails. We know they received the emails because they do acknowledge receiving them they just lack any progress or follow through. We even offered an olive branch in the form of “if you believe we are due for a boiler upgrade let us know we’d love to give that business to you”.

I think the lesson here for all that consider working with this business is, they’d love to take on your new project. However, they will certainly not stand behind their work.

They do not care and do not stand behind their work.

Clueless.. This guy couldn't pour piss out of a boot with the instructions written on the bottom.
Stay clear.