Arrow&Branch

We always love our visits to Arrow & Branch, from hospitality, to exceptional balanced
wines, with old world influences, and Napa Valley roots. A must experience!

Awesome vino, gorgeous winery and great people. If you haven't tried their wine, you should put it on your list to do so very very soon

A solid "no thank you" on Arrow&Branch. We were referred to this winery by a couple of other wineries that we belong to, so we thought we'd give them a try. I called to reserve a tasting for two, and the person who took my call asked for my name, number of people in my party, and the date that we were interested in visiting, along with how we had heard of Arrow&Branch. After providing this information, she said that she would transfer me to someone who could assist me; then proceeded to do a cold transfer, so I had to repeat the information all over again to the next person, whose name was Michael. Even basic customer service standards acknowledge that warm transfers are much more well-received by clients.

After providing my information for the second time, Michael indicated that he would need to call me back in "a few minutes." At this point I started to guess that their core competencies did not include guest reservations.

Two hours later, I received a call back from Michael, followed by a text, indicating that they would be pleased to have me visit their estate. However, I also received a LinkedIn notification that informed me that Michael had viewed my profile. Apparently, this winery likes to screen and form pre-judgments about its guests while contemplating a guest's reservation request. I found this to be extremely distasteful, particularly as I had shared the fact that I had been referred by other very reputable Napa Valley wineries, which have actually been established much longer than Arrow&Branch.

We were fairly disappointed that, as a lesser known winery in the Napa Valley, Arrow&Branch would attempt to be so exclusionary. Despite its presence at Brasswood Cellars for over a decade, it's a relatively newer wine label and a new standalone winery. We would have been happy to try it, as we are Napa locals and spend a great deal of time and expense on our wine cellar; instead, we were left with a "yuck" factor from their distasteful approach, so we cancelled our reservation.