Fastech-Racing, Inc

Always a pleasure to do business with John at Fastech Racing. Provides quick responses to emails and has great knowledge of his inventory. I have always received personalized service and fair deals, not to mention extremely quick shipping. Hands down one of the best in the Kart parts business.

I have bought parts on and off over the years from Fastech. Most orders go smooth. Once a supplier sent me a kit that was missing some parts and they made it right. They even took care of the postage to send it back. Fastech is always my first stop online for Kart parts.

I am pretty new to karting and Fastech has taken the time to answer my dumb ass questions without any attitude or delay. Orders arrive within a day of ordering.

These guys got my order and 2 days later in Houston TX I got my parts. Very fast, good price. Thanks

Great selection, fast shipping, reasonable prices. When the product wasn't available, they provided a comparable or better product for the same price. Great service!

very responsive communications....how refreshing! Had the equipment I wanted and shipped it IMMEDIATELY....no delays. I appreciate that. thanks!

Need go kart parts call them excellent customer service

Initially had a good experience with Fastech. Then a simple issue with an order showed the owner John's true color with his unprofessional, rude, and curt responses to me.

After spending about $500 on the site, I then ordered a small replacement hardware piece I needed. The piece that I received in the mail was clearly used and damaged. I thought it was really unprofessional to send something out like that as if I wouldn't notice it upon receipt, either that, or simply really bad attention to detail with packaging the item to not notice.

I sent photos of the item and a friendly email explaining the situation to John, the owner as I figured he'd take care of it. Waited 3 days. Received no response. Over a period of 2 weeks, I then resent the email every 2-3 days, totaling about 5 emails. John finally responded 2 weeks later from my original email.

When he did respond, he clearly didn't even spend the time to read my original email as he was clearly confused and was thinking I was the one who damaged the replacement part. I had to re-explain it to him with more emails.

In his response, he laughed at me and made me feel stupid and also said that he did respond to my initial email about it (I never received any responses).

I honestly didn't believe him that he sent a response, so I politely asked him if he could simply forward me his response that he said he sent. I knew his response would tell me what really happened. He refused to forward the email "he sent", claiming he didn't have the time and that "it didn't matter". I told him that it mattered to me, and that I'm a customer that projects to spend $1000 to $2000 a year at his shop, and that it would literally take him 15 seconds to search and then forward the email he claimed to have sent to me, less time than it takes to type out a follow up with the excuse saying he doesn't have the time.

Again he refused, stating he doesn't have more time to waste. He was also very rude to me in his follow ups.

Check out some of his responses to me:

"It doesn't matter, I don't have time to find it."

"I'm not wasting more time for this $15 tool."

"If you think you could find better service, then by all means, go elsewhere. Good luck with that...just don't ask for my help anymore!!!"

What an embarrassing, dishonest, and shameful way to conduct business and respond to a customer who would have spent $1000 to $2000 a year and probably would have recommended the business to all friends and associates in the karting community.

Now I'll be sure to let EVERYONE I come across at the many kart tracks in Northern California about my experience with Fastech.

What a rude, curt, and unprofessional man. He used to be friendly, helpful, and have a really good reputation, but clearly those days are now over...

Shameful.