Titus-Will Service & Tire

My engine wouldn’t turn over. I took it to another place twice and they couldn’t find the problem so I took my car to the downtown Titus Will and they figured it out! They have a “let’s figure this out”’attitude, are easy to work with, and the “no pressure”, customer service vibe is appreciated!

I brought my mom's car in for a few problems we were having and Vanessa our go to person was helpful from making the appointment to picking up her car. She told us how long things would take and when to expect to done so no surprises there when it took about a week. Other dealerships give false promises she was legit with expectations. Much appreciated these.
"What do you call two ducks and a cow?
Quakers and Milk"

Hands down the best place to take your car. My car stopped running and other repair shops said they were weeks out but I was able to get in right away here. Everyone from front desk to mechanics to management was incredibly helpful and explained everything in a way I was able to understand.

My experience with the services and staff at Titus Will Service and Tire on Broadway in Tacoma,WA were great. Brought my vehicle in to be diagnosed and repaired. I had the pleasure of working with Vanessa a service representative. The moment I started to explain details on 'issues' I was having, Vanessa used her knowledge and customer service skills to explain to the mechanics what I had related to her. She set up a plan that included diagnostics as well as repair status. Followed thru with repair plan as well as accurate complete estimate for all work done. She and the mechanics went an "extra step' when they had to order a part from a location with delivery services on strike. Not sure how but, they still got the part in record time. Vehicle fixed, made safe and 'like' new. Great service by all, fair and accurate prices timely. Win-WIn experience. Thank you Titus -Will Service and Tires!

Came in for some worries I had with my truck. The service writer Vanessa was very clear and informative with the recommendations they had for me. Her attitude was great I felt important and heard. I will come back.
What did one duck say to the other at hunting season?
Let's get the flock outta here

Great place always get my cars oil change done here. Very quick and friendly. I don't mind waiting at the dealership since there's great views and usually end up walking around Tacoma while I wait for my oil change. They also have a great used old car collection. I've gotten my oil change at most of the Titus Will's but always go here since the customer service is top notch and you can't beat being downtown with a nice drive back home.

This year I’ve had two flat tires from different things and gone here both times. Absolutely beautiful facility and the kindest staff. Highly recommended going here!

Shout out to Vanessa for wonderful customer service. Brought my car in for a check engine light - was not expecting the issue to be done same day - Vanessa made sure to make it happen! Good technicians and kind team overall!

Tyre pumped up free of charge. Wasn’t a flat tyre in the end! Staff was super friendly

Great experience! Front desk rep(female) listened and noted all my concerns along with scheduling my appointment asap and forwarding my notes to the advisor.
Technicians did a great job at everything they could to diagnose my issue and assured my on my situation. Derek was also a great help at communicating the status of my truck. Will definitely be back again for any other services.

My 5 star review is based on the fact that they made a mistake and made things right. I’ve been going here for 6 years and always got good service. But when they recently misdiagnosed something wrong with my wife’s car, I complained. This is where you typically find out who’s really running a place. Our service advisor Derek treated us very well and made things right. They took responsibility for the situation and worked hard to make it right. You can go to 100 other places and get good service. I’ll continue going here because they will take responsibility if things go wrong and do what’s right for the customer.

I was able to get my Jeep in there quick. Other places had about a 3 week waiting period. Spoke with Derek on the phone and he was super helpful day 1 with a quick fix until my appointment. They communicated well what the issue was & dealing with my extended warranty. I would definitely recommend this place to get any service done.

Dawn, Derek,, this place....exceptional. I am in my 50's I have spent my adult life seeking an auto repair shop that I can drop my beloved cars and feel peace (driving is my sport ;) . Finally, I found my partner in keeping my toys healthy and maintained. It started with the new buyer car inspection they offer. The experience was rare and took so much stress off life. We had 2 urgent car issues they didn't hesitate to get us taken care of right away. $$$ always a scary thing with auto repair. I truly feel 100% when I leave my cars that they will be fair, efficient and trustworthy. Thankful to have this location this company in my life.

Been here a few times and have always received quality professional service on time.
Edit 9/15/23: still a great neighborhood shop, today Jared was able to patch a tire with a screw in it! 5 stars…

I had a great experience getting my Ford F-250 worked on. I unfortunately had my catalytic converter stolen. They were able to identify and repair the issue within days of calling to drop the vehicle off. And they were flexible to hold my vehicle for pick up after the repair! Really appreciated the communication and flexibility from this team. 👍🏽

They helped fixed my brake lights and oil change. Was scheduled at 8:30 and they finished at 10:30. There were several others in the waiting room so I’m pleased with them. They did a fine job and I would definitely come back again. I forgot to print out a coupon for the service but I definitely won’t forget the next time.

Excellent service! From the Service Manager to the technition nothing but the best.

This Titus-Will location went above and beyond to help me! Vanessa and Jarred are the best!!

Asst. Service Manager Jonathan Nolting provided excellent customer service to me and explained about my old Toyoda 4runner. I so appreciate him and the tech that worked on my Toyoda. I will be back for future work on my vehicle. Keep up the great work 👍

Best service in Tacoma! I have been taking my family's vehicles here for years. The staff are friendly, knowledgeable, and never try to up sell me on services that aren't required. This honesty and great service will keep me coming back for as long as they stay open. I recommend Titus Will to all of my friends for oil changes and other automotive services. Keep up the great work and thank you!