Citi

Ana provides the best service I have ever experienced so far in a bank.

Love it.

Создавали здесь банковский аккаунт. Персонал очень вежливый и дружелюбный. Даже если вы не владеете английским языком, вам здесь помогут!

Visited on a Friday morning. Waited about 5mins on the couch and was served. I personally had a great experience with Andreas. Thx !

Went in to pay my bill with cash. They wont take my money even though I’ve earned it. Said I need to go to another bank to get cashier check but that will take days for it to clear. Also cash payment will only work if I have an account with the branch.

Never had this experience where I couldn’t pay with cash at any other bank. Their excuse was not accepting my cash to deter fraud or counterfeit. This is my tip I saved from the last month. How messed up is this policy?

Post a sign if your not accepting cash.

Even After almost waiting for an hour nobody shows up while being seated in the couch.
People coming after me get preference and are served. Is this some kind of joke?
Decided to wait 10 more minutes to get served or I'm closing my account forever with them.
What an awful customer service.

They offer very little help with personal banking and don't communicate with each other. Worst bank I have dealt with in a while and this isn't the only branch I've had issues with. I'm taking my account elsewhere till they learn how to do pass downs from one shift to another and customer service

I went in to try and get clarification on a statement. The person behind the desk was very hard to understand as English was not her first language. She tried to help me, but I still felt I needed more clarification so I went back in. The man that was helping me had no idea what he was looking at when I showed him my statement. My issue was that I opened a dispute on a double charge. I was credited the amount back as a conditional credit, but I ended up cancelling the dispute as I thought I was going to work it out with the company that charged me.

I ended up calling the dispute center to reopen the dispute as the company that double charged me was unable to help. When I looked at my statement there was a total of four $190 charges! and one conditional credit for $190. They reversed the conditional credit twice. That means I am stuck paying $570 for something that was only supposed to be $190 onetime charge!

I went to a second branch and they said the credit card side of the business is inaccessible to them. Yea, I bet they have no problem accepting payments for a credit card, but when it comes to resolving issues they are useless!

I am now waiting for a dispute to be resolved and if I need an update, I have to call an overseas call center that constantly losses signal on top of the caller being hard to understand.

Awful bank! I will be cancelling my credit card and just stick with BofA as I have had no issues with them.

To a full hour to open a bank account...sheesh!