Bank of America Financial Center

I have to share the very positive experience I had with the Bank of America branch yesterday located at 3rd and El Camino in San Mateo. Having found the first two offices closed my last attempt was to what I believe was your main branch in San Mateo and I am so glad that they were open.

I retired from a 40 year banking career a few years ago most of it in San Mateo. From the moment I entered the office at about 12:30 pm I was politely greeted and directed by your security guard to the teller line and proceeded to wait in line. Though it was unfortunate I did not note their names there were two tellers on duty and one gentleman who seemed to be their supervisor. I was so impressed with the polite and respectful way that the two tellers treated their customers before me. They showed empathy with any complaints the customer may have expressed and had respectful exchanges. My teller who was seated offered to help me complete the deposit slip I had bungled and was very pleasant and efficient. I had to return because I thought I had left the voided check I had used to locate my daughter’s account number but was unable to find. The supervisor then stepped out behind the teller line and offered to help me retrace my steps which went above and beyond my expectations. I did find the check later absentmindedly tucked in a pocket in my purse.

Having been a banker for many years who understood the critical importance of customer service I was struck by the fact that it doesn’t matter how big the institution might be it is the people you hire that make the bank! They are the the ones who interact and can make the experience truly great. In these difficult times when respectful communication is so critical my experience gave me renewed hope that small acts of kindness by individuals make the difference. Kudos!

Its a good facility, good people in place, never in a rush. Courtesy of the staff they are professional, respectful and committed to excellence. The staff is dressed to impress and love this location. An experience team able to answer every and all of my questions.

Lucy was very nice and helpful today, earlier in the week I had a bad experience at the Redwood city location. Here was different it was busy but we moved fast. And again Lucy was excellent at customer service.

I give it 5 stars because it preserves this wonderful artistic mosaic

Boris and his coworker are really patient to solve my account issue. They are awesome!!!

Boris is a very good consultant, more such kind people

Just giving 5 stars for Fatima! She is so kind and considerate.

Great service

bank of America

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El personal de lo más lindo y amable como siempre

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