Mr. Rooter Plumbing of Santa Cruz

Made an apptmt. yesterday for this morning but cancelled it. However, anew problem arises early this morning so I called back if I can still have that appointment and I did!!!!. Sage, the associate that came to fix my problem was very helpful and gave me some tips to maintain my plumbing in good conditions. He was great and would recommend him greatly. Very professional and did a great job👍.

The appointment was easy to schedule and the reminders until the day of the appointment were great. Hugo was on time and finished my work in a professional manner. A pleasant experience (if having a drain cleared can be called pleasant).

It was a pouring rain yesterday evening and the technician or the plumber. Jesus he didn’t give up through the pouring rain. He continued to do his work with the master technique and was able to unclog our sewer line. Great job and thank you, Mr. Rooter and thank you, Jesus.

I preside over a small condo complex. One of the owners mentioned a leaky hose bib. That is the outside hose faucet. I called out Mr. Rooter. They sent Jesus. He is a nice young man that had a professional and engaging demeanor. He offered to inspect all the property's hose bibs. I assented and he reported 4 other leaky faucets. He repaired them all quickly and without muss. He performed up sales on two products I intend to take to the Board of Directors. I believe that any company would be lucky to have Jesus as an employee. I also commend Mr. Rooter for their quick response and comfortable dealings.

I was exceptionally impressed with the quick response, customer service and excellent plumber, Josh, who took care of several things for me. Josh respectfully provided just the right amount of information for me, keeping me apprised of the project's status. The transparency of pricing was very helpful. All in all not only have I found my new plumbing company, but I will be getting more work done that's "nice to have" someone else do, because of Josh.

Gaspare is the best, he's always on time, polite, honest, and hardworking. I'd highly recommend Mr. Rooter!

Drain cleaned out. So relieved and told about the product to keep it clean

Jimmy and Zach were punctual, polite, and professional. They did an excellent job explaining the problem and went above and beyond to resolve the issue and made knowledge recommendations to prevent the issue from reoccurring. I highly recommend them.

Mack from Mr. Rooter was highly professional and let me know exactly what he was doing and why. He also put protective coverings on the floor and wore coverings over his boots when he was inside the house. Very nice.

Jesus arrived within an hour of my call. Checked out my plumbing situation. Called for a back up camera inspection. And had everything under wraps in a very professional manner. He worked hard to keep the area clean and tidied up well when he was finished. He was very polite and professional throughout coming and going upstairs and downstairs in my house.

Mario was kind! A family man taking care of our family! Polite knowledgeable capable and integrity! I was able to chat a bit with him and his value system is refreshing! Loves his family and treated ours extremely well with respect!

When all other plumbers I called could not make it, Starr helped me to set up an appointment with Hugo the earliest possible. My tenants will be able to take hot shower in these cold winter days. Thank you!

Albert has been so incredibly helpful as we work through issues with our water softener! Gracious with his time and fair with the estimates. I can’t say enough good things about him and the entire team. Great folks and great work.

Shoutout to Linda for also being so helpful and friendly on the phone, and to Will for coming out and helping us learn how to use our gas fireplace!

Gaspar is very professional and polite. He was on time and followed through very quickly. I highly recommend Mr.Rooter for your Santa Cruz County plumbing needs.

I used Mr Rooter for a sewer lateral inspection. Gaspare was fantastic. He was responsive, professional, trustworthy, and efficient. I felt his pricing was fair and reasonable. I appreciate how he was able to get me an appointment quickly and made the who process easy.

Mr. Jesus Pozos Dominguez did an amazing job at my house he was fast and thorough and got the job done where is two other plumbers before him failed I'd call him again in a heartbeat

Very knowledgeable, kind and professional.
Resolved our issue promptly and efficiently.
Thank you Hugo

Quick service (day after first call), clear explanation of problem (post holiday plumbing block), proposed treatment/estimates, rapid service, friendly attitude, excellent attention to cleanup and directions on follow-up care. Thank you.

Jesus came out soon after our call, diagnosed the problem, fixed it and educated us about preventative measures to avoid future problems. Great job, Thank You Jesus.

jesus and Hugo we great. They did a fantastic job, quickly and thoroughly. Very nice guys super knowledgeable.