Caliber Collision

I got my vehicle done at Caliber Collision and I was super happy with how the repairs turned out the vehicle looks brand new and the customer service skills were great. They kept me informed through the timeline of repairs and made the whole process smooth. I would recommend them to family and friends for any repair needs.

I am so hesitant to go to any car places but thankfully I met Priscilla and she made me feel very comfortable. This review is solely for her as she is the only one who went above and beyond. Customer Service is a huge deal for me and she exceeded my expectations. I know it’s hard work as I also work in customer service and I learned a great deal from her great attitude and abundant. knowledge.

My review is the quality customer care they provide. In all sincerity they do care for the customer and at many times are pretty well rounded when being busy. I met this gal there named Cheri and was an absolutely wonderful person to talk to and she knew what she was talking about. She definitely shows care in her customers. And as someone who works customer service, not all are great in their respective fields. Cheri, provided excellent attendance (sometimes too much, 😂) I would recommend this facility to anyone who actually wants quality service.

Had excellent customer service thanks for handle quickly and efficiently thank you especially to Priscilla it's not very often you can find people that genuinely care about the customers. She was the best

Priscilla Carter came to give me an estimate for my car. I had work done years ago from another Caliber Collision in another area and my window trim had fallen off and my bumper is missing some clips and keeps popping out. She was so friendly and easy to talk to. She explained everything to me in detail so I knew what everything would cost. I was very impressed with her work ethic and her professional and positive attitude. I will recommend Caliber Collision just for her alone!

Great customer service skills cheri was so friendly and the team really took care of my vehicle. They got it done in a timely manner and kept me informed through the repairs. Would recommend to family and friends

Caliber Collision on Union Ave. in Vacaville was great to do business with. They were constantly sending messages concerning the progress of the repairs for our car.

What a GREAT experience, I highly recommend Caliber Collison to everyone. Priscilla Carter is the best one to deal with for customer service! They were swift for estimates & quickly repaired my car with no issues. It's good as new, & Priscilla answered all my questions & concerns. She's a great asset to this business.

I had to help my my mom with her car repair and I worked with Priscilla through the process, she was extremely helpful. She walked me through the steps and kept me informed of every move. Will definitely be going back.

I tried scheduling my estimate through their portal, but it didn’t go through. When I showed up, there wasn’t an appointment on file. Cherie went out of her way and asked her team to take me in. Awesome service!

Great communication. Quality work. Our car looks better than before the wreck. Paint match is perfect. Priscilla called to say it would be ready that night, then did a final walk and didnt like how the bumper looked. She called back immediately to ask if she could order some clips/brackets. The car was ready the next day.
Thank you, Caliber!

Caliber Collision at 41 Union way, Vacaville exceeded my expectations in returning my vehicle to me, it looked brand new. They were professional, an extremely comforting atmosphere. Jen kept me informed and up to date on the repairs and the projected time of completion. This was my first time having any type of repairs with Caliber Collision, I must admit that my overall experience was outstanding!! Thank you Jen and the rest of the staff at Caliber Collision.

Everyone at this store was incredibly helpful with getting my truck fixed in back on the road ASAP. I never felt like I was getting the run-around which hasn't always been my experience with body shops. I appreciate the customer service and well done craftsmanship!

The body repair came out great. I can't even tell where the car was hit now and the paint looks better than when I bought the car. Service was great and I appreciated the clear communication. I would highly recommend this shop. High quality job done right.

I was rear ended and sustained damage to my vehicle. The shop is conveniently near my home and is also part of my insurer’s network. Repairs were scheduled promptly and were completed as scheduled. My Service Professional, Blake, was great at keeping me informed along the way. They made the process as simple and convenient as possible considering the circumstances.

I got my car repaired after my car got hit a couple of months ago. Gabriel and his team took great care of me and my car looks like new. I couldn’t recommend enough.

Want to commend the staff on an excellent job. Staff was very helpful in explaining all the details of my claim. Will definitely use this body shop again.

Took our car in to fix a major scratch down the passenger side. Excellent job

The front office ladies are very enthusiastic and engaging. Sheree is especially pleasant.

Great work and customer service!

Excellent customer service! The car looks phenomenal and we can’t even tell where the damage was. It came back clean and vacuumed which was not necessary but so greatly appreciated. We were given text updates and the level of professionalism was amazing!

Our vehicle was damaged in a hit and run. Within a few days we got our car into the shop to get repaired. The representative my wife spoke to gave us a timeline of when we can expect to be back on the road and they met that timeline.
Our car looks like it did the day we purchased it and we’re completely satisfied with the results. I was a little concerned about the paint matching but that was not an issue. Great job Caliber Collision!