Ashley Store

Marcus was patient, personable, pleasant, and remarkable. The credenza compliments my decor and the size requirement perfectly. I'm still in shock at the cost to get the 3 drawers instead of 3 open shelves at $400 more. Although I stressed at the anticipation of delivery from Spanaway to Ocean Shoes, Edgar & his helper along with the notification protocol was seamless! Thank you sincerely, Marcus, Edgar, & Ashley Company!

Today 4/1/2024 I went to the Olympia Ashley store on Cooper Point Rd SE to hopefully purchase a single recliner for me. As I am only 5 ft, my request to find a smaller sized, non motorized one in fabric was my main request. David Mino was my customer representative and listened to my requests , directing me to several locations in the store where I could browse at my leisure. After 20 minutes I had narrowed my search to 3 possibilities. The one I finally chose was just right but possibly not in the color I wanted. With help from two of his associates, that chair could be ordered in the color desired and my purchase with delivery dates was completed very quickly. I was impressed with David's knowledge of the furniture from the manufacturing side, his helpful analysis of why one of the chairs just didn't fit me well, and offerings of a warranty for five years for stain/repair were given. Information about the delivery process including days to my location delivery, time to be determined when notification call will be received was given orally and in a well written print copy. I had purchased from Ashley about 5 years ago bedroom furniture and one of the reasons I came back to Ashley was for the quality and service I received then. Thank you , David, and associates for making my purchase very easy and I am happy I finally made my decision today(been thinking about this for two years). Judy W from Union

My experience with Elizabeth could not have been any better. She was very knowledgeable and took time to listen to my wants, needs, and living situation to offer me an array of options to choose from. There was never any pressure and she was so helpful in providing valuable information about all of my options. Come visit her Tuesday-Saturday!

Elizabeth Amato was so helpful and knowledgeable. She was patient, kind and very willing to spend the time it took to find the right fit for our new home. We will come back to Ashley for all our future furniture needs! Check them out, you won't be sorry!

Kelly was so professional and amazing the minute we walked Into the store. She walked with us through the whole store answering our questions and providing support. She gave us information that I couldn't or wouldn't have known to ask for. She has been so helpful.

We'll be back to purchase our couch from her and Ashley Home Store the moment we get approved for our house for sure. We are just waiting for the background check and paperwork to get approved.

Thank you again, Kelly.

Kelley is absolutely AMAZING! She helped us with the colors and finding the perfect loveseat and sofas. She gave us total estimates as well so we had a list and could narrow it down. She didn't hesitate with any requests we had an her customer service was outstanding

Who knew one could have so much fun and learn a lot about furniture all at the same time. I spent a good amount of time last Friday at the Ashley Home Store in Tacoma. I was treated exceptionally well by Adriana as well as the sales mgr Diondra! They explained to me the lines available, showed me everything my ever changing mind wanted to see and assisted with design and color matching all at the same time. They listened closely to everything I was asking for and at the same time provided some very valuable insights! Wow! Something that I for sure never expected. I have never, ever gotten this type of attention or service from the very high end stores. Thank you ladies for everything!👍😁😁🥰😘

Marcus did a wonderful job helping us make sure that the couches we were looking at would fit our space. Some models were solid pieces that didn’t have any configuration to be shortened and he was very attentive to the details my wife and were looking for with our new purchase. A+ service!

This was a great buying experience for me. Not only do they have a very good selection, but the most important aspect for me was the sales person, Elizabeth (Olympia location). She was very knowledgeable, helpful and considerate of what our needs were. She had some great input and it helped us with our selections with zero pressure to buy.

Elizabeth Amato was helpful from the moment I stepped through the door overwhelmed with purchasing a new couch . I had no idea where to start and she after I explained my needs she walked me around to every option that might fit explaining each facet of the furniture we were looking at and why it might be a good option. Very knowledgeable and patient with how clueless I was. Extremely happy with my experience.

I like the style of the salespeople… let me walk around and look, see, touch before approaching after their initial greeting. Adam was great… overall a very pleasant experience. Will go back once a need arises.

Marcus was fantastic. No pressure. Patient. Answered lots of questions! One of the least stressful furniture shopping experiences of my life. The purchase is likely the last major furniture purchase for our home of 25 years. This will take us into retirement.

I was looking for a lift /recliner chair and a bed with a head lift. I was greeted at the door by Elizabeth and she continued on as my representative.!! She was very friendly and knowledgeable!! She took her time and was VERY helpful!! Yes I made a purchase of both items. This is a lovely store with a great inventory to choose
from!!

elizabeth is a customer service superstar! every issue i brought to her was handled with utmost care and efficiency. her dedication to solving problems and ensuring customer satisfaction is truly commendable. thank you, elizabeth, for your outstanding support!!!

In my search for new furniture, I stopped at Ashley Home Furnishings. Moriah McKee was the young saleswoman who helped me. After shopping around other furniture stores in the area, I was delighted to find a saleswoman who listened carefully to what I was seeking and knew the stock well enough to immediately show me the pieces that were what I had been looking for. She was knowledgeable and caring for my requests and restored my faith in salespeople who know their products and really care about the customer. Kudos to Moriah!!!

I had a wonderful experience at this store. I am moving out of state and was hoping to make a purchase here and have it delivered to my new place. There were several logistical issues the staff had to work through in order to make this happen and get me the financing I wanted. They went above and beyond working with me. Sales, the store manager, operations, and tech support all did a great job and made exceptions to help me out.

The customer service I received went and beyond what I expected. This experience started with a phone call the day prior to the store manager (Bethany) subsequently followed by the exceptional service I received on the day of purchase. The retailer who assisted me, Tim K. was highly professional and personable and took the time to understand my purchase needs while attending to the smallest of details with great care!!

Moriah was helpful, knowledgeable, and patient with us. She really took her time to make sure we were getting a couch that fit our needs. I wouldn’t hesitate to recommend her. Thanks, Moriah!

Went into West Olympia showroom on a whim. Told the salesman what I was looking for and he showed me several living room sets. No pressure at all and gave me exactly what I asked for. Was very satisfied. Can’t wait to get my new furniture home. Definitely recommend them!

Our sales representative Elizabeth was amazing from start to finish. She welcomed us with a warm smile, and helped us purchase our brand new sectional. We will be back for our next furniture purchase!