America's Credit Union - Lacey Branch

Love the ACU Lakewood Branch. Easy going staff that greets you with a smile & technical expertise on any financial transaction. Shot out to Linda & Michelle for helping with my auto refinance.

Keep up the great work! 😁

Applied and received a small personal loan to help with spring home projects and the loan agent was both courteous and proficient. She was kind, funny, respectful and her professionalism went above and beyond in a time when customer service has not always been at its best, she gave me hope. Well done!!!

Honestly, best experience at an ACU ever. I used to go to the DuPont branch and didnt always have kind or quick experiences. The two ladies helping me were quick, nice and got me out in less than 10 minutes. Bing Bong.

Kaleb was super patient and helpful; he took the time to help me set up my extra accounts and was professional, courteous, and informative, and made the experience both easy and painless. This is the best bank I’ve ever used by far (humans on the phone!!), but it’s the amazing staff like Kaleb that make it so wonderful! Thanks!!!

I've been banking with ACU for many years but just recently my husband and I went in to work with them on financing a vehicle. Long story short we had to back out as working with the seller was becoming complicated.

The branch manager Casey was very helpful throughout this whole process. She never made me feel like I was alone and kept up with open communication. I'm very happy with the customer service the whole office staff give when I come in. They are a major part of why I bank at ACU and the reason why I've never switched.

If ever we need to finance in the future, I know where I'm going! Thank you for being so helpful, supportive and kind!

The staff at Lacey Hawks Prairie branch makes ACU our favorite credit union. Always the best service and care, with both personal and business banking. Maxey, Melissa and the whole team here take great care of us.

Great experience with Caroline Wallace! Very knowledgeable quick and professional! We will be back!

I bank at the Lacey ACU and have established great rapport with all the tellers. I would like to thank all of them for their assistance wherever I need their assistance. They are awesome people thank you for servicing me and my family.

Everyone at the Lacey branch of ACU is so accommodating. Special circumstances seem to be no problem whatsoever and they always remember my name. The cute pregnant one, I think she is the manager, really knows her stuff

I was lucky enough to be helped by Charli. She has been so kind, helpful and very prompt in assisting me. She even helped me refinance my car in addition to my original request and will be saving me a whole percent in interest. Your establishment is lucky to have an employee like her!

Just want to send a big shout out to Stephanie at ACU in Lacey Washington branch, I've been trying to get my Harley refinanced recently with no luck a friend of mine suggested Acu, after talking with Stephanie she got my info on Saturday and by Tuesday she called and informed me that she was able to get me a lower interest rate on my bike, I went from 14.95 to 5.99 and she helped me with my credit card and took the time to explain everything to me. I could not be happier. Absolutely the best customer service I have ever experienced, if anyone is reading please if your looking for refinancing or switching accounts reach out to Stephanie aka 5.99 . Thank you Stephanie words cannot describe how much you have helped me. 5 stars does no justice my girl Stephanie gets a 10 . Need more people like her. Thank you again Stephanie and all the people at ACU!!!

Kynslie Gustin Is a very patient and knowledgeable person! She took all the time I needed to finalize my transaction and also helped me out with the use of your automated services, Kudos to Kynslie!

Everyone at the Lacey branch is so amazing, friendly and truly look out for their members. Maxey helped me to get a personal loan to consolidate my debt last year and she made the process so quick and painless. All the girls on the teller line Melissa, Jess, Steph C and Steph B are a joy to talk to every time I walk in the door. One time I came in just to do a quick transaction and my car wouldn’t start when I went to leave. Stephanie Cyr walked out with me and figured out what was wrong and got it started. I don’t even bother with the call center anymore just call one of the girls extension whenever I need something. I am a member for life and couldn’t ask for a better group to go to for my banking needs.

Jessie,Stephenie,Melissa thank you for your outstanding customer service. All three of you show me care and compassion. Jessie thank you so much for your patience with my mom.
Stephenie when I came in to get paperwork notary you were so kind. Melissa when I came in another day to get something notary you also was very kind.
Thank you again.
Annette

The Management and staff are always friendly, knowledgeable and expeditious at getting my banking issues and deposits taken care of. I highly recommend using ACU Lacey for banking purposes. I give this branch the highest ratings as customer service is their number 1 priority.

Lacey Branch has a great team of people. Professional, friendly and personable. Would recommend to anyone go in to visit and meet the team. They can help you save money and make the most of your finances. Nice work Lacey!

ACU is amazing! We specifically work with Charli & Jasmine in the business banking dept. They make our lives so much easier by being super responsive and going above and beyond to meet our needs.

My experience dates back I think 5 years with this branch, As embarrassing as it is to admit no financial Institution would touch me due to how bad my credit/ Financial situation was until ACU.
Literally on every level they go above and beyond not just once but every time. ACU sets the standard for customer service in my opinion, I am grateful for not only this branch but ACU family in itself.
Now I find myself hitting less and less speed bumps, planning for my future, building a business.

I use to never think about retirement but now it has become yet another goal in my life.

I know this sounds cliche but I couldn't have asked for a better bank, I appreciate you all.

Sincerely Daniel Clark

This credit union is the best!!!! I love their superior customer service.. They help you every step of the way; from financial advice, refinancing an auto loan, checking your credit, investment options ... You name it! Friendly service with a smile and amazing competitive rates for all your financial needs. Thank you for truly being the credit union we all deserve.

Kaleb at Lacey is absolutely a fabulous and personable person! ACU needs to hire more people like him! Good job Kaleb!