Toyota Service - Toyota of Olympia

Our salesman Earle Thompson III was very accommodating,helpful and very knowledgable. He was able to answer all of our questions we had with the car we were purchasing and was able to help us purchase our new car! Great facility!!

Toyota of Olympia's service department is a top-notch facility that offers exceptional service to their customers. The waiting room is impressive, complete with a restaurant that serves delicious food, making the waiting period pleasant and enjoyable. The restaurant has a variety of snacks and beverages to choose from, and the staff is friendly and responsive, ensuring that all your needs are met.

The service representatives are courteous and professional, and they keep customers updated on the progress of their vehicle repairs. JP, in particular, was extremely helpful and ensured that all my concerns were addressed, making the entire experience hassle-free.

The professionalism of the staff and their commitment to providing excellent service is evident in every aspect of the department. They are knowledgeable and efficient, and the service they provide is reliable and trustworthy. Overall, Toyota of Olympia's service department is an outstanding facility that provides a truly exceptional service experience to its customers.

I go to Toyota of Olympia regularly and bought my Prius from them. They always provide excellent service and never try to sell unnecessary “fixes.” They always seem to get the car serviced earlier than they say and quicker. Very polite excellent staff.

Nice friendly staff. Booked online for oil change, super easy and gives you plenty of time and dates to chose from. Had a good breakfast at the cafe inside (alittle pricey). But nice to have a hot meal while you wait. Nice kids room, and message chairs!

Excellent service! I'm not normally comfortable with auto dealerships and even less since I'm for the east coast but these guys were great! They were up front with possible costs from the very beginning and kept me up to date throughout

since I moved into the neighborhood at the beginning of the year I've been here 3 times and every time has been exactly what you should experience when you pull up in your car AND getting the service you need. I've worked with Jason and Bob the most and let me tell you how amazing they are. Jason is very knowledgeable, he tells you the truth and helps you the whole way through. Bob is awesome because if you have a big problem he will calm you down asap with his fun attitude and makes you feel better about your busted alternator.
Let's not forget the mechanics working behind the scenes that do an amazing job too! those guys have saved my FJ and it's literally life saving since I depend on my vehicle af every day. Thank you to everyone at this place and everyone that's helped me get my car rolling again.
p.s. if the Toyota building manager is reading this or something send an email to Toyota HQ to make a v8 twin turbskie Tundra!

Great service. The holidays is on us and their service department is really busy so anticipate a little longer wait. It's worth it because the technicians still go through their checklists thoroughly. For such hustle and bustle their attitude is remarkable awesome. Just understand that they are busting their buttons to give you the best they have . Thank you (John) in the service department for taking care of my key fob battery.

We got a 12 V battery 🔋 for our car and it tool less then 5 minutes. It was really easy ordered on the web and the stop was only about 10 minutes. ⭐⭐⭐⭐⭐

We were traveling from out of state and had a battery problem plus needed scheduled maintenance. The service scheduler got us right in. Stephanie, the service rep, treated us as valuable customers, gave us a detailed report and was very professional and knowledgeable. We highly recommend Tumwater Toyota repair!!

Cory was my service advisor and he courteous and kind but concern about my problem. . He had me wait in the lobby and he would contact me with diagnosis. He came to me to let knew that did have the part and would not have to order it. So I immediately ok the repair job. You see it is my wife's car who travel to work in Tacoma using I 5, and she goes 55-65 mph. That damage splash unit would not allow a car to go 30 mph because it would flapped up and cause the front panels to flopped. While eat breakfast and waited for my car. When it was done , I was just happy to get it just after lunch. Great service all around. Thanks to Cory and the rest of the Toyota staff. Great job 👍👌

We have always had great service from Toyota of Olympia. This service was a recall service. They scheduled it quickly and the actual work was finished a lot sooner than expected. The staff members are very friendly, helpful, knowledgeable, and efficient. Especially Amanda, who was fantastic to work with.

I went to Olympia Toyota to pick up my online pre-ordered 2022 Venza LE. The folks there were professional and friendly. In and out was fast, and not much sales pitch at all. They even got a Cafe inside the dealership .

Bought tires here a few months back, yesterday got a flat tire. Brought it in, had a sidewall failure, they replaced the tire no questions.

Thank you to Parker and crew for a speedy repair and most excellent customer service!!!

I love this place! They treat me like family. Their facility is well equipped for a day-long wait (food, wifi, large and comfortable waiting area) and it is super clean! They raised the bar high for other dealerships and service departments! I only wish I could work there and be a part of the team!

Best place for service. I have been a customer of Toyota of Olympia since 2007, and service members have always come through for me, by finding the right services and parts when I need them scheduled. When my vehicles finally need to be replaced, and that is a ways off because of Toyota quality parts and seevice, I know I will talk to their no hassle sales staff to find a great replacement vehicle.

The greatest place to be, awesome service, representatives are very accommodating with pleasing personality, quick repairs, rented a brand new RAV 4 XLE AWDwith no charge while they were fixing the Sienna. You are treated like a king. Take advantage of these wonderful people. Buy your Toyota here.

Faster than normal servicing of my vehicle. Emily was a great service reprsentative. Knowledgable, friendly, and honest, great attributes for this young lady!! Great job Red Team!

Always reliable service, and they dont push any upsells (but they do offer). I always come here for any maintenance, and it also helps there's the biscuit house that is located inside so we can eat while we wait!

Got me in earlier than my appointment, and are the only place I know of doing service on Sunday, which is a miracle. Also the restaurant is bomb.

Deion was amazing!!! He was so helpful and knowledgeable. We have purchased 3 cars from Toyota of Olympia since 2005 and Deion was the top notch!! We love our new Tacoma 4x4. We will certainly purchase from him again. Thanks again Deion, Elliott and Kathy F.